# 22251 and INST\_ERR12 **URL:** \ **Category:** CyanLabs Update Support\ **Tags:** non-nav, retrofit, na, pre-my20, SYNC3, APIM\ **Created:** [23 September 2024 16:57 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225 "2024-09-23T16:57:25Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![edwardhester](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/edwardhester/32/14224_2.png) [@edwardhester](https://community.cyanlabs.net/u/edwardhester)\ **Post date:** [23 September 2024 16:57 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225/1 "2024-09-23T16:57:25Z")
See the same topic posted here but not sure anyone has a solution. Trying to upgrade from 22251 to stop the annoying auto-update request every time I start my car and the occasional freeze of the system requiring a soft reset. Master reset does not work, just hangs on continue. Any USB I try, I get the INST\_ERR12 so that stops me from doing downgrades, reformat, interrogator, etc. Done numerous SR-\>SR-\> to no avail. Anyone solve this yet? * * * **SYNC Region:** NA **Navigation Variant:** Non Nav **Manufacturer Year:** Pre MY20 **Install Type:** Retrofit **Old SYNC Version:** 3.4.22251 **New SYNC Version:** 3.4.22251 **Do you have a error message, if so what is it?** INST\_ERR12 **Update Method:** CyanLabs Syn3 Updater **Syn3 Updater Version:** 2.0 **Syn3 Updater Documentation Read:** yes **Syn3 Updater Log File** ```no-highlight Can't get any USB to load. ``` ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [23 September 2024 17:12 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225/2 "2024-09-23T17:12:39Z")
All known methods are located here → [APIM Sync Settings Not Saving, VER\_ERR08 Errors, Cannot Perform Master Reset or Upgrades/Updates (Solved)](https://community.cyanlabs.net/t/apim-sync-settings-not-saving-ver-err08-errors-cannot-perform-master-reset-or-upgrades-updates-solved/8858) If none of those work, we do not have anything else to recommend at the moment. ---
**Author:** ![Rollback\_Jockey](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/rollback_jockey/32/2479_2.png) [@Rollback\_Jockey](https://community.cyanlabs.net/u/Rollback_Jockey)\ **Post date:** [23 September 2024 17:16 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225/3 "2024-09-23T17:16:01Z")
Turn off the update warning to begin with. ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [23 September 2024 17:20 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225/4 "2024-09-23T17:20:36Z")
The rwdata partition is full, known bug for 22251, so it likely does not matter or/and won’t make a difference… ---
**Author:** ![edwardhester](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/edwardhester/32/14224_2.png) [@edwardhester](https://community.cyanlabs.net/u/edwardhester)\ **Post date:** [23 September 2024 17:26 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225/5 "2024-09-23T17:26:00Z")
I’ve turned off the updates in settings over and over and over. Next time I start the car, same messages. ---
**Author:** ![edwardhester](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/edwardhester/32/14224_2.png) [@edwardhester](https://community.cyanlabs.net/u/edwardhester)\ **Post date:** [23 September 2024 17:28 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225/6 "2024-09-23T17:28:54Z")
That’s unfortunate. With the USB being non-functional due to the error code and inability to do a Master Reset, looks like I’m stuck? ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [23 September 2024 17:32 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225/7 "2024-09-23T17:32:37Z")
If none of the described methods work, then yes… ---
**Author:** ![Rollback\_Jockey](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/rollback_jockey/32/2479_2.png) [@Rollback\_Jockey](https://community.cyanlabs.net/u/Rollback_Jockey)\ **Post date:** [23 September 2024 19:49 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225/8 "2024-09-23T19:49:09Z")
Anything else you forgot to mention? ---
**Author:** ![edwardhester](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/edwardhester/32/14224_2.png) [@edwardhester](https://community.cyanlabs.net/u/edwardhester)\ **Post date:** [23 September 2024 20:04 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225/9 "2024-09-23T20:04:36Z")
Like what? ---
**Author:** ![wiz043](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/wiz043/32/14863_2.png) [@wiz043](https://community.cyanlabs.net/u/wiz043)\ **Post date:** [24 September 2024 21:27 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225/10 "2024-09-24T21:27:01Z")
Did you turn off wifi altogether in settings? ---
**Author:** ![edwardhester](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/edwardhester/32/14224_2.png) [@edwardhester](https://community.cyanlabs.net/u/edwardhester)\ **Post date:** [24 September 2024 22:02 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225/11 "2024-09-24T22:02:25Z")
I have done that, it doesn’t stay and on the next key cycle, it gives me the same irritating messages. It seems to be very common with those on 22251 and using Apple Carplay. ---
**Author:** ![system](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://community.cyanlabs.net/u/system)\ **Post date:** [26 September 2024 22:03 UTC](https://community.cyanlabs.net/t/22251-and-inst-err12/15225/12 "2024-09-26T22:03:06Z")
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