# 5u5t-14g381-ez error

**URL:** <https://community.cyanlabs.net/t/5u5t-14g381-ez-error/5562>\
**Category:** SYNC 3 Support\
**Tags:** oem, SYNC3, APIM\
**Created:** [10 July 2022 22:26 UTC](https://community.cyanlabs.net/t/5u5t-14g381-ez-error/5562 "2022-07-10T22:26:20Z")\
**Posts on this page:** 1\
**Showing post:** 9

<div class="post-metadata">

**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\
**Post date:** [10 July 2022 23:06 UTC](https://community.cyanlabs.net/t/5u5t-14g381-ez-error/5562/9 "2022-07-10T23:06:44Z")

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Yw.

In the meantime since you will have some dead time, check this article → interrogator log.  
Once you recover the unit without gracenotes and perform a master reset as per the instructions, create an interrogator log USB, run it against the unit and then upload the output file here. (redact your VIN if you care about that).

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