Ambient Lighting stopped after update

Ford SYNC 3 Support
,
1

What is your SYNC Region? North America

What is your current SYNC Version? 3.4.21020

Do you have Navigation? No

Do you have a error message, if so what is it? No

Please paste your log output or provide the URL to your log file below
    CYANLABS - SYN3 UPDATER - V2.5.7.0
    Branch: Release
    Operating System: Microsoft Windows 10 Home (2004)
    
    PREVIOUS CONFIGURATION
    Version: 3.4.19101
    Region: NA
    Navigation: False
    Mode: autoinstall
    
    DESTINATION DETAILS
    Mode: Directory
    Path: E:\\
    
    AUTOINSTALL.LST
    ; CyanLabs Syn3Updater 2.x - Autoinstall Mode - Sync 3.4.21020 NA
    
    [SYNCGen3.0_ALL_PRODUCT]
    Item1 = VOICE - 5U5T-14G391-CN_1615429328000.TAR.GZ
    Open1 = SyncMyRide\5U5T-14G391-CN_1615429328000.TAR.GZ
    Item2 = APPS - 5U5T-14G381-ER_1615427592000.TAR.GZ
    Open2 = SyncMyRide\5U5T-14G381-ER_1615427592000.TAR.GZ
    Options = AutoInstall
    [SYNCGen3.0_ALL]
    Item1 = GRACENOTES - 4U5T-14G423-CB_1598636132000.TAR.GZ
    Open1 = SyncMyRide\4U5T-14G423-CB_1598636132000.TAR.GZ
    Options = Delay,Include,Transaction
    
    FILES (3)
    5U5T-14G391-CN_1615429328000.TAR.GZ (385.4MB)
    4U5T-14G423-CB_1598636132000.TAR.GZ (566.3MB)
    5U5T-14G381-ER_1615427592000.TAR.GZ (847.1MB)
    
    LOG
    [4/10/2021 8:03:00 PM] Selected Region: NA - Release: Sync 3.4.21020 - Map Version: Non Nav APIM 
    [4/10/2021 8:03:00 PM] Install Mode: autoinstall 
    [4/10/2021 8:03:00 PM] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ 
    [4/10/2021 8:03:00 PM] Downloading: 5U5T-14G391-CN_1615429328000.TAR.GZ
    [4/10/2021 8:06:41 PM] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ 
    [4/10/2021 8:06:43 PM] Downloaded: 5U5T-14G391-CN_1615429328000.TAR.GZ 
    [4/10/2021 8:06:43 PM] Checking Existing File: 4U5T-14G423-CB_1598636132000.TAR.GZ 
    [4/10/2021 8:06:47 PM] Validated: 4U5T-14G423-CB_1598636132000.TAR.GZ (Skipping Download) 
    [4/10/2021 8:06:47 PM] Checking Existing File: 5U5T-14G381-ER_1615427592000.TAR.GZ 
    [4/10/2021 8:06:47 PM] Downloading: 5U5T-14G381-ER_1615427592000.TAR.GZ
    [4/10/2021 8:12:58 PM] Validating: 5U5T-14G381-ER_1615427592000.TAR.GZ 
    [4/10/2021 8:13:02 PM] Downloaded: 5U5T-14G381-ER_1615427592000.TAR.GZ 
    [4/10/2021 8:13:02 PM] Preparing selected directory (No USB Drive Selected)
    [4/10/2021 8:13:02 PM] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ 
    [4/10/2021 8:13:02 PM] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ 
    [4/10/2021 8:13:29 PM] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ 
    [4/10/2021 8:13:35 PM] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ 
    [4/10/2021 8:13:35 PM] Checking Existing File: 4U5T-14G423-CB_1598636132000.TAR.GZ 
    [4/10/2021 8:13:35 PM] Copying: 4U5T-14G423-CB_1598636132000.TAR.GZ 
    [4/10/2021 8:14:14 PM] Validating: 4U5T-14G423-CB_1598636132000.TAR.GZ 
    [4/10/2021 8:14:26 PM] Copied: 4U5T-14G423-CB_1598636132000.TAR.GZ 
    [4/10/2021 8:14:26 PM] Checking Existing File: 5U5T-14G381-ER_1615427592000.TAR.GZ 
    [4/10/2021 8:14:26 PM] Copying: 5U5T-14G381-ER_1615427592000.TAR.GZ 
    [4/10/2021 8:15:23 PM] Validating: 5U5T-14G381-ER_1615427592000.TAR.GZ 
    [4/10/2021 8:15:44 PM] Copied: 5U5T-14G381-ER_1615427592000.TAR.GZ 
    [4/10/2021 8:15:44 PM] Generating Autoinstall.lst
    [4/10/2021 8:15:44 PM] ALL FILES DOWNLOADED AND COPIED TO THE SELECTED FOLDER SUCCESSFULLY! 
    



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Please describe in detail your issue below

After updating my ambient lighting stopped working. I can still see the option in the sync menu but no matter what color I choose it doesn’t turn on. It did turn on momentarily one time but then stopped.

2

Did you perform a master reset after the installation?

3

I didn’t. I wasn’t sure if I needed to. I can try that.

4

Please do not spam the Discord and forum with the same question, and follow the instructions provided properly - it is clearly stated you must master reset.

6

I think there is some confusion, a autoinstall should not require a master reset, i seem to recall Ambient Lighting just taking time after a update to start working, the documentation for autoinstall also does not state to master rest so OP hasn’t “not followed” instructions.

I’ll unlock this.

8

Wow. Thank you. I’m like I read the instructions and I didn’t see anything about that. I’ll be taking the car out today and I’ll see if it starts working.

9

I would love to stay polite but honestly you just joined discord called us nazi’s and left so this thread is now being closed again. bad move.