Android Auto not working after upgrade

Ford SYNC 3 Support
, ,
1

Hi guys! Few days ago I’ve upgraded both Sync 3.0 software (from 3.3_18351 to 3.4_22110) and maps (from F8 to F11). I follow the reformat mode instructions, I receive the message on green bar “Update succeseful, please remove USB”, but after reboot, I was asked to insert the USB drive again in order to finish some components. That thing confused me a bit cause was not mentioned in procedure, but I insert the drive and I received an error msg (my bad that I didn’t make a photo) “Some components was not installed succeseful” … or something like that. After that , everything seems to work well, I also did a master reset, but when I connect my phone, the connection remain hanged in a msg: “SYNC is trying to initialise Android Auto. Please check device.” On the phone I admit the connection, but nothing happend more.

SYNC Region: Europe

Navigation Variant: Yes

Install Type: Stock (Original Unit)

Old SYNC Version: 3.3.18351

New SYNC Version: 3.4.22110

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.1.0

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

    CYANLABS - SYN3 UPDATER - V2.11.1.0
    Branch: Stable
    Operating System: Microsoft Windows 10 Pro (2009)
    
    PREVIOUS CONFIGURATION
    Version: 3.3.18351
    Region: EU
    Navigation: True
    Install Mode: Auto-Detect (reformat)
    Install Mode Overridden: False
    My20 Protection Enabled: Auto-Detect
    
    DESTINATION DETAILS
    Mode: Drive
    Model: Kingston DataTraveler 3.0 USB Device
    Size: 28,8GB
    FileSystem: exFAT
    Partition Type: MBR
    
    REFORMAT.LST
    GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
    APPS=5U5T-14G381-EZ_1652218180000.TAR.GZ
    ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ
    VOICE=5U5T-14G391-AS_1644006548000.TAR.GZ
    MAP=1U5T-14G421-BAJ_1644010894000.TAR.GZ
    MAP=1U5T-14G421-BBJ_1644008981000.TAR.GZ
    MAP=1U5T-14G421-BCJ_1644009116000.TAR.GZ
    MAP=1U5T-14G421-BDJ_1644009729000.TAR.GZ
    MAP=1U5T-14G421-BEJ_1644010041000.TAR.GZ
    MAP=1U5T-14G421-BFJ_1644010644000.TAR.GZ
    MAP=1U5T-14G421-BGJ_1644011311000.TAR.GZ
    MAP=1U5T-14G421-BHJ_1644011371000.TAR.GZ
    MAP=1U5T-14G421-BJJ_1644011473000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BAG_1644245686000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BDG_1644012081000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BBG_1644011700000.TAR.GZ
    VOICE_NAV=4U5T-14G422-BCG_1644011850000.TAR.GZ
    MAP_LICENSE=1U5T-14G424-BL_1646159765000.TAR.GZ
    
    
    AUTOINSTALL.LST
    ; CyanLabs Syn3Updater 2.11.1.0 Stable - reformat  Mode - Sync 3.4.22110 EU
    
    [SYNCGen3.0_ALL_PRODUCT]
    Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
    Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
    Options = AutoInstall
    
    FILES (19)
    1u5t-14g386-cb.tar.gz (8,5MB)
    4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
    5U5T-14G381-EZ_1652218180000.TAR.GZ (869,8MB)
    1U5T-14G658-AH_1644006443000.TAR.GZ (57,5MB)
    5U5T-14G391-AS_1644006548000.TAR.GZ (1,5GB)
    1U5T-14G421-BAJ_1644010894000.TAR.GZ (2,3GB)
    1U5T-14G421-BBJ_1644008981000.TAR.GZ (478,9MB)
    1U5T-14G421-BCJ_1644009116000.TAR.GZ (1,7GB)
    1U5T-14G421-BDJ_1644009729000.TAR.GZ (1,1GB)
    1U5T-14G421-BEJ_1644010041000.TAR.GZ (1,6GB)
    1U5T-14G421-BFJ_1644010644000.TAR.GZ (2,4GB)
    1U5T-14G421-BGJ_1644011311000.TAR.GZ (2GB)
    1U5T-14G421-BHJ_1644011371000.TAR.GZ (2,7GB)
    1U5T-14G421-BJJ_1644011473000.TAR.GZ (24,1MB)
    4U5T-14G422-BAG_1644245686000.TAR.GZ (2,3GB)
    4U5T-14G422-BDG_1644012081000.TAR.GZ (2GB)
    4U5T-14G422-BBG_1644011700000.TAR.GZ (2,1GB)
    4U5T-14G422-BCG_1644011850000.TAR.GZ (1,6GB)
    1U5T-14G424-BL_1646159765000.TAR.GZ (1,7KB)
    
    LOG
    [26.06.2022 19:07:02] Selected Region: EU - Release: Sync 3.4.22110 - Map Version: F11 (2021) - EU (05 2022) 
    [26.06.2022 19:07:02] Install Mode: Auto-Detect (reformat) Forced: False 
    [26.06.2022 19:07:02] MY20 Protection: Auto-Detect 
    [26.06.2022 19:07:02] Formatting USB drive
    [26.06.2022 19:07:02] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
    [26.06.2022 19:07:09] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [26.06.2022 19:07:09] Downloading: 1u5t-14g386-cb.tar.gz
    [26.06.2022 19:07:12] Validating: 1u5t-14g386-cb.tar.gz 
    [26.06.2022 19:07:12] Downloaded: 1u5t-14g386-cb.tar.gz 
    [26.06.2022 19:07:12] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [26.06.2022 19:07:12] Downloading: 4U5T-14G423-AC_1615425645000.TAR.GZ
    [26.06.2022 19:08:37] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [26.06.2022 19:08:40] Downloaded: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [26.06.2022 19:08:40] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
    [26.06.2022 19:08:40] Downloading: 5U5T-14G381-EZ_1652218180000.TAR.GZ
    [26.06.2022 19:10:21] Validating: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
    [26.06.2022 19:10:24] Downloaded: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
    [26.06.2022 19:10:24] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
    [26.06.2022 19:10:24] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ
    [26.06.2022 19:10:32] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
    [26.06.2022 19:10:33] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ 
    [26.06.2022 19:10:33] Checking Existing File: 5U5T-14G391-AS_1644006548000.TAR.GZ 
    [26.06.2022 19:10:33] Downloading: 5U5T-14G391-AS_1644006548000.TAR.GZ
    [26.06.2022 19:13:56] Validating: 5U5T-14G391-AS_1644006548000.TAR.GZ 
    [26.06.2022 19:14:02] Downloaded: 5U5T-14G391-AS_1644006548000.TAR.GZ 
    [26.06.2022 19:14:02] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
    [26.06.2022 19:14:02] Downloading: 1U5T-14G421-BAJ_1644010894000.TAR.GZ
    [26.06.2022 19:20:29] Validating: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
    [26.06.2022 19:20:36] Downloaded: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
    [26.06.2022 19:20:36] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
    [26.06.2022 19:20:36] Downloading: 1U5T-14G421-BBJ_1644008981000.TAR.GZ
    [26.06.2022 19:21:43] Validating: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
    [26.06.2022 19:21:45] Downloaded: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
    [26.06.2022 19:21:45] Checking Existing File: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
    [26.06.2022 19:21:45] Downloading: 1U5T-14G421-BCJ_1644009116000.TAR.GZ
    [26.06.2022 19:26:00] Validating: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
    [26.06.2022 19:26:07] Downloaded: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
    [26.06.2022 19:26:07] Checking Existing File: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
    [26.06.2022 19:26:07] Downloading: 1U5T-14G421-BDJ_1644009729000.TAR.GZ
    [26.06.2022 19:28:55] Validating: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
    [26.06.2022 19:28:59] Downloaded: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
    [26.06.2022 19:28:59] Checking Existing File: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
    [26.06.2022 19:28:59] Downloading: 1U5T-14G421-BEJ_1644010041000.TAR.GZ
    [26.06.2022 19:32:48] Validating: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
    [26.06.2022 19:32:54] Downloaded: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
    [26.06.2022 19:32:54] Checking Existing File: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
    [26.06.2022 19:32:54] Downloading: 1U5T-14G421-BFJ_1644010644000.TAR.GZ
    [26.06.2022 19:39:00] Validating: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
    [26.06.2022 19:39:09] Downloaded: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
    [26.06.2022 19:39:09] Checking Existing File: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
    [26.06.2022 19:39:09] Downloading: 1U5T-14G421-BGJ_1644011311000.TAR.GZ
    [26.06.2022 19:44:04] Validating: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
    [26.06.2022 19:44:12] Downloaded: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
    [26.06.2022 19:44:12] Checking Existing File: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
    [26.06.2022 19:44:12] Downloading: 1U5T-14G421-BHJ_1644011371000.TAR.GZ
    [26.06.2022 19:51:22] Validating: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
    [26.06.2022 19:51:32] Downloaded: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
    [26.06.2022 19:51:32] Checking Existing File: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
    [26.06.2022 19:51:32] Downloading: 1U5T-14G421-BJJ_1644011473000.TAR.GZ
    [26.06.2022 19:51:34] Validating: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
    [26.06.2022 19:51:34] Downloaded: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
    [26.06.2022 19:51:34] Checking Existing File: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
    [26.06.2022 19:51:34] Downloading: 4U5T-14G422-BAG_1644245686000.TAR.GZ
    [26.06.2022 19:55:54] Validating: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
    [26.06.2022 19:56:02] Downloaded: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
    [26.06.2022 19:56:02] Checking Existing File: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
    [26.06.2022 19:56:02] Downloading: 4U5T-14G422-BDG_1644012081000.TAR.GZ
    [26.06.2022 20:00:06] Validating: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
    [26.06.2022 20:00:13] Downloaded: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
    [26.06.2022 20:00:13] Checking Existing File: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
    [26.06.2022 20:00:13] Downloading: 4U5T-14G422-BBG_1644011700000.TAR.GZ
    [26.06.2022 20:03:48] Validating: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
    [26.06.2022 20:03:56] Downloaded: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
    [26.06.2022 20:03:56] Checking Existing File: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
    [26.06.2022 20:03:56] Downloading: 4U5T-14G422-BCG_1644011850000.TAR.GZ
    [26.06.2022 20:06:38] Validating: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
    [26.06.2022 20:06:44] Downloaded: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
    [26.06.2022 20:06:44] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ 
    [26.06.2022 20:06:44] Downloading: 1U5T-14G424-BL_1646159765000.TAR.GZ
    [26.06.2022 20:06:44] Validating: 1U5T-14G424-BL_1646159765000.TAR.GZ 
    [26.06.2022 20:06:44] Downloaded: 1U5T-14G424-BL_1646159765000.TAR.GZ 
    [26.06.2022 20:06:44] Preparing USB drive
    [26.06.2022 20:06:45] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [26.06.2022 20:06:45] Copying: 1u5t-14g386-cb.tar.gz 
    [26.06.2022 20:06:45] Validating: 1u5t-14g386-cb.tar.gz 
    [26.06.2022 20:06:45] Copied: 1u5t-14g386-cb.tar.gz 
    [26.06.2022 20:06:45] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [26.06.2022 20:06:45] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [26.06.2022 20:08:11] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [26.06.2022 20:08:30] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
    [26.06.2022 20:08:30] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
    [26.06.2022 20:08:30] Copying: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
    [26.06.2022 20:10:20] Validating: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
    [26.06.2022 20:10:43] Copied: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
    [26.06.2022 20:10:43] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
    [26.06.2022 20:10:43] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
    [26.06.2022 20:10:49] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
    [26.06.2022 20:10:51] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
    [26.06.2022 20:10:51] Checking Existing File: 5U5T-14G391-AS_1644006548000.TAR.GZ 
    [26.06.2022 20:10:51] Copying: 5U5T-14G391-AS_1644006548000.TAR.GZ 
    [26.06.2022 20:14:09] Validating: 5U5T-14G391-AS_1644006548000.TAR.GZ 
    [26.06.2022 20:14:50] Copied: 5U5T-14G391-AS_1644006548000.TAR.GZ 
    [26.06.2022 20:14:50] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
    [26.06.2022 20:14:50] Copying: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
    [26.06.2022 20:19:43] Validating: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
    [26.06.2022 20:20:44] Copied: 1U5T-14G421-BAJ_1644010894000.TAR.GZ 
    [26.06.2022 20:20:44] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
    [26.06.2022 20:20:44] Copying: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
    [26.06.2022 20:21:44] Validating: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
    [26.06.2022 20:21:56] Copied: 1U5T-14G421-BBJ_1644008981000.TAR.GZ 
    [26.06.2022 20:21:56] Checking Existing File: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
    [26.06.2022 20:21:56] Copying: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
    [26.06.2022 20:25:35] Validating: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
    [26.06.2022 20:26:20] Copied: 1U5T-14G421-BCJ_1644009116000.TAR.GZ 
    [26.06.2022 20:26:20] Checking Existing File: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
    [26.06.2022 20:26:20] Copying: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
    [26.06.2022 20:28:40] Validating: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
    [26.06.2022 20:29:09] Copied: 1U5T-14G421-BDJ_1644009729000.TAR.GZ 
    [26.06.2022 20:29:09] Checking Existing File: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
    [26.06.2022 20:29:09] Copying: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
    [26.06.2022 20:32:41] Validating: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
    [26.06.2022 20:33:25] Copied: 1U5T-14G421-BEJ_1644010041000.TAR.GZ 
    [26.06.2022 20:33:25] Checking Existing File: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
    [26.06.2022 20:33:25] Copying: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
    [26.06.2022 20:38:38] Validating: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
    [26.06.2022 20:39:42] Copied: 1U5T-14G421-BFJ_1644010644000.TAR.GZ 
    [26.06.2022 20:39:42] Checking Existing File: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
    [26.06.2022 20:39:42] Copying: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
    [26.06.2022 20:43:59] Validating: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
    [26.06.2022 20:44:52] Copied: 1U5T-14G421-BGJ_1644011311000.TAR.GZ 
    [26.06.2022 20:44:52] Checking Existing File: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
    [26.06.2022 20:44:52] Copying: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
    [26.06.2022 20:50:36] Validating: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
    [26.06.2022 20:51:47] Copied: 1U5T-14G421-BHJ_1644011371000.TAR.GZ 
    [26.06.2022 20:51:47] Checking Existing File: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
    [26.06.2022 20:51:47] Copying: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
    [26.06.2022 20:51:50] Validating: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
    [26.06.2022 20:51:51] Copied: 1U5T-14G421-BJJ_1644011473000.TAR.GZ 
    [26.06.2022 20:51:51] Checking Existing File: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
    [26.06.2022 20:51:51] Copying: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
    [26.06.2022 20:56:44] Validating: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
    [26.06.2022 20:57:45] Copied: 4U5T-14G422-BAG_1644245686000.TAR.GZ 
    [26.06.2022 20:57:45] Checking Existing File: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
    [26.06.2022 20:57:45] Copying: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
    [26.06.2022 21:01:59] Validating: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
    [26.06.2022 21:02:52] Copied: 4U5T-14G422-BDG_1644012081000.TAR.GZ 
    [26.06.2022 21:02:52] Checking Existing File: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
    [26.06.2022 21:02:52] Copying: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
    [26.06.2022 21:07:30] Validating: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
    [26.06.2022 21:08:28] Copied: 4U5T-14G422-BBG_1644011700000.TAR.GZ 
    [26.06.2022 21:08:28] Checking Existing File: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
    [26.06.2022 21:08:28] Copying: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
    [26.06.2022 21:11:59] Validating: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
    [26.06.2022 21:12:43] Copied: 4U5T-14G422-BCG_1644011850000.TAR.GZ 
    [26.06.2022 21:12:43] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ 
    [26.06.2022 21:12:43] Copying: 1U5T-14G424-BL_1646159765000.TAR.GZ 
    [26.06.2022 21:12:43] Validating: 1U5T-14G424-BL_1646159765000.TAR.GZ 
    [26.06.2022 21:12:43] Copied: 1U5T-14G424-BL_1646159765000.TAR.GZ 
    [26.06.2022 21:12:43] Generating reformat.lst
    [26.06.2022 21:12:43] Generating autoinstall.lst
    [26.06.2022 21:12:44] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

Because you don’t do it, master reset as per our procedure and you’ll be good

If you phone was previously paired remove it and repair it all, it’s a fresh install so any existing pairings on your phone will need to be redone

1 Like
3

Don’t touch your USB, don’t remove the USB at least 30 minutes passed.

4

Ok, after some research I discover that on my phone, in Android Auto>Previously connected cars>Rejected Cars was a record of my actual Sync (don’t ask me how it was possible… ). I execute “Forget all cars” and the problem become solved.

You mean 30 min after the installation was finished? In my case, 60 min + 30 min …!?

5

Not sure why you quoted me as the second message, that’s not my quote

6

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