What is your SYNC Region?
What is your current SYNC Version?
Do you have Navigation?
Do you have a error message, if so what is it?
Black screen - no starup logo
Please paste your log output or provide the URL to your log file below
Please describe in detail your issue below
Last week I downloaded a software update from Ford and installed the latest update via USB (not sure what version). The Lst file says:-
SYNC3 Consumer Assembly Upgrade - Release 3.0.25 - Only for Nav/EU assemblies.
All appeared to be well after the update, but I the next day I perfromed a master reset on the unit and now the screen is black. If I perform the soft reset the screen appears to reboot but does not boot still. Thererfore I took the car to Ford who are now suggesting that either the screen is broken or the APIM is bad. But they have not done any diagnstics to do this, only tried to update the APIM.
I have tried a number of USB updates with offical software and the diagnotic tool in the USB, but either USB port does not resposnd. They have power but do not start an updae. I have driven for over two hours with the USB in the port and nothing has been written to the sticks.
I’m considering purchasing a ELM tool to update the APIM firwmare. Do you think this would work? I can see many users have recovered from a black screen using Forscan. I’m not sure if the APIM has suddenly died after a OEM software update. It was working perfectly before the update.