Application Crash during the DOWNLOAD

during the process of of download the package it fails and crash the application with the following messages:

Unique ID: 1ec85132-482c-612a-b4a9-0242ac12000c

Error: System.ArgumentNullException

Message: Value cannot be null. Parameter name: String

Operating System: Microsoft Windows 10 Pro (2009)

Date Created: 03 February 2022 @ 17:03:00

SYNC Region: North America & Canada

Navigation Variant: Yes

Old SYNC Version: 3.0.20204

New SYNC Version: 3.0.20204

Do you have a error message, if so what is it?
Value cannot be null.

at System.Number.StringToNumber(String str, NumberStyles options, NumberBuffer& number, NumberFormatInfo info, Boolean parseDecimal)
at System.Number.ParseInt64(String value, NumberStyles options, NumberFormatInfo numfmt)
at Cyanlabs.Syn3Updater.Helper.FileHelper.d__6.MoveNext() in D:\GitHub\Syn3Updater\Syn3Updater\Helper\FileHelper.cs:line 154
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at Cyanlabs.Syn3Updater.UI.Tabs.DownloadViewModel.d__67.MoveNext() in D:\GitHub\Syn3Updater\Syn3Updater\UI\Tabs\DownloadViewModel.cs:line 310
— End of stack trace from previous location where exception was thrown —
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Cyanlabs.Syn3Updater.UI.Tabs.DownloadViewModel.d__66.MoveNext() in D:\GitHub\Syn3Updater\Syn3Updater\UI\Tabs\DownloadViewModel.cs:line 184

mscorlib, Version=, Culture=neutral, PublicKeyToken=b77a5c561934e089
Void StringToNumber(System.String, System.Globalization.NumberStyles, NumberBuffer ByRef, System.Globalization.NumberFormatInfo, Boolean)


Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version:

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

This is an issue with downloading the files, not something we can fix as the issue is on your network/computer side. one thing to note is to make sure the “Download Connections” is not set to a odd number as this is a known issue which will break the app.

The connection is set to 2 and no network issue so far everything connects and i can download from other sites, normal, also try it on a separate computer and the same

Even using a HostSpot totally different network still getting the same error, on a Windows 11 Home Edition pc, is not even registering the error on the event viewer, also disable the firewall on the computer did nothing

Yes I agree, the issue is actually with the way Dropbox has changed stuff, it’s crashing my app when trying to download the Reformat Tool… Stand by…

Issue has been fixed in v2.10.7, please restart application to get the latest update!

1 Like

issue FIX, thanks

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