Black screen after theme change

ericmasters · February 18, 2024, 4:06am

Okay i just did the latest4.3 update. Worked great. Responsive and everything worked. Changed the theme to lincoln through the tester and got a black screen. Did a master reset and Ford logo comes up but after it boots up it goes back to black screen. I can hear the beeps when i touch the screen but cant get back to ford theme. Please help!!

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.20204

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: CYANLABS - SYN3 UPDATER - V2.12.5.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

LOG
[2/17/2024 4:52:02 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.22 (2022) - NA (06 2022) (Updated Voice) 
[2/17/2024 4:52:02 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[2/17/2024 4:52:02 PM] MY20 Protection: Auto-Detect 
[2/17/2024 4:52:02 PM] Formatting USB drive
[2/17/2024 4:52:02 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[2/17/2024 4:52:08 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/17/2024 4:52:09 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[2/17/2024 4:52:09 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/17/2024 4:52:09 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[2/17/2024 4:52:09 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/17/2024 4:52:10 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[2/17/2024 4:52:10 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/17/2024 4:52:11 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[2/17/2024 4:52:11 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/17/2024 4:52:13 PM] Validated: NU5T-14G381-AD_1689364279000.TAR.GZ (Skipping Download) 
[2/17/2024 4:52:13 PM] Checking Existing File: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[2/17/2024 4:52:15 PM] Validated: 4U5T-14G421-CJF_1682462901000.TAR.GZ (Skipping Download) 
[2/17/2024 4:52:15 PM] Checking Existing File: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[2/17/2024 4:52:15 PM] Validate: 4U5T-14G421-CHF_1682462859000.TAR.GZ (Failed!, Downloading)
[2/17/2024 4:52:15 PM] Downloading: 4U5T-14G421-CHF_1682462859000.TAR.GZ
[2/17/2024 4:53:20 PM] Validating: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[2/17/2024 4:53:22 PM] Downloaded: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[2/17/2024 4:53:22 PM] Checking Existing File: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[2/17/2024 4:53:22 PM] Downloading: 4U5T-14G421-CFF_1682462169000.TAR.GZ
[2/17/2024 4:54:08 PM] Validating: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[2/17/2024 4:54:11 PM] Downloaded: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[2/17/2024 4:54:11 PM] Checking Existing File: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[2/17/2024 4:54:11 PM] Downloading: 4U5T-14G421-CGF_1682462518000.TAR.GZ
[2/17/2024 4:54:58 PM] Validating: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[2/17/2024 4:55:01 PM] Downloaded: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[2/17/2024 4:55:01 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[2/17/2024 4:55:01 PM] Downloading: 4U5T-14G421-CEF_1682461522000.TAR.GZ
[2/17/2024 4:55:47 PM] Validating: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[2/17/2024 4:55:50 PM] Downloaded: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[2/17/2024 4:55:50 PM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[2/17/2024 4:55:50 PM] Downloading: 4U5T-14G421-CDF_1682463264000.TAR.GZ
[2/17/2024 4:56:47 PM] Validating: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[2/17/2024 4:56:50 PM] Downloaded: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[2/17/2024 4:56:50 PM] Checking Existing File: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[2/17/2024 4:56:50 PM] Downloading: 4U5T-14G421-CCF_1682461368000.TAR.GZ
[2/17/2024 4:57:40 PM] Validating: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[2/17/2024 4:57:43 PM] Downloaded: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[2/17/2024 4:57:43 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[2/17/2024 4:57:43 PM] Downloading: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[2/17/2024 4:58:46 PM] Validating: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[2/17/2024 4:58:49 PM] Downloaded: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[2/17/2024 4:58:49 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[2/17/2024 4:58:49 PM] Downloading: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[2/17/2024 4:59:39 PM] Validating: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[2/17/2024 4:59:42 PM] Downloaded: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[2/17/2024 4:59:42 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[2/17/2024 4:59:42 PM] Downloading: 4U5T-14G424-CF_1682464057000.TAR.GZ
[2/17/2024 4:59:42 PM] Validating: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[2/17/2024 4:59:42 PM] Downloaded: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[2/17/2024 4:59:42 PM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[2/17/2024 4:59:42 PM] Downloading: 4U5T-14G422-CAM_1682463335000.TAR.GZ
[2/17/2024 5:00:43 PM] Validating: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[2/17/2024 5:00:46 PM] Downloaded: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[2/17/2024 5:00:46 PM] Checking Existing File: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[2/17/2024 5:00:46 PM] Downloading: 4U5T-14G422-CBM_1682463581000.TAR.GZ
[2/17/2024 5:01:26 PM] Validating: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[2/17/2024 5:01:28 PM] Downloaded: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[2/17/2024 5:01:28 PM] Checking Existing File: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[2/17/2024 5:01:28 PM] Downloading: 4U5T-14G422-CCM_1682463747000.TAR.GZ
[2/17/2024 5:01:55 PM] Validating: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[2/17/2024 5:01:56 PM] Downloaded: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[2/17/2024 5:01:56 PM] Preparing USB drive
[2/17/2024 5:01:57 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[2/17/2024 5:01:57 PM] Copying: 1u5t-14g386-cb.tar.gz 
[2/17/2024 5:01:57 PM] Validating: 1u5t-14g386-cb.tar.gz 
[2/17/2024 5:01:57 PM] Copied: 1u5t-14g386-cb.tar.gz 
[2/17/2024 5:01:57 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/17/2024 5:01:57 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/17/2024 5:01:57 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/17/2024 5:01:57 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[2/17/2024 5:01:57 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/17/2024 5:01:57 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/17/2024 5:02:07 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/17/2024 5:02:11 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[2/17/2024 5:02:11 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/17/2024 5:02:11 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/17/2024 5:02:27 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/17/2024 5:02:33 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[2/17/2024 5:02:33 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/17/2024 5:02:33 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/17/2024 5:02:56 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/17/2024 5:03:05 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[2/17/2024 5:03:05 PM] Checking Existing File: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[2/17/2024 5:03:05 PM] Copying: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[2/17/2024 5:03:23 PM] Validating: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[2/17/2024 5:03:31 PM] Copied: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[2/17/2024 5:03:31 PM] Checking Existing File: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[2/17/2024 5:03:31 PM] Copying: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[2/17/2024 5:04:08 PM] Validating: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[2/17/2024 5:04:18 PM] Copied: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[2/17/2024 5:04:18 PM] Checking Existing File: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[2/17/2024 5:04:18 PM] Copying: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[2/17/2024 5:05:04 PM] Validating: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[2/17/2024 5:05:16 PM] Copied: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[2/17/2024 5:05:16 PM] Checking Existing File: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[2/17/2024 5:05:16 PM] Copying: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[2/17/2024 5:06:01 PM] Validating: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[2/17/2024 5:06:13 PM] Copied: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[2/17/2024 5:06:13 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[2/17/2024 5:06:13 PM] Copying: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[2/17/2024 5:06:50 PM] Validating: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[2/17/2024 5:07:01 PM] Copied: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[2/17/2024 5:07:01 PM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[2/17/2024 5:07:01 PM] Copying: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[2/17/2024 5:07:56 PM] Validating: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[2/17/2024 5:08:10 PM] Copied: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[2/17/2024 5:08:10 PM] Checking Existing File: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[2/17/2024 5:08:10 PM] Copying: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[2/17/2024 5:08:56 PM] Validating: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[2/17/2024 5:09:06 PM] Copied: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[2/17/2024 5:09:06 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[2/17/2024 5:09:06 PM] Copying: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[2/17/2024 5:09:55 PM] Validating: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[2/17/2024 5:10:06 PM] Copied: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[2/17/2024 5:10:06 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[2/17/2024 5:10:06 PM] Copying: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[2/17/2024 5:10:37 PM] Validating: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[2/17/2024 5:10:47 PM] Copied: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[2/17/2024 5:10:47 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[2/17/2024 5:10:47 PM] Copying: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[2/17/2024 5:10:47 PM] Validating: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[2/17/2024 5:10:47 PM] Copied: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[2/17/2024 5:10:48 PM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[2/17/2024 5:10:48 PM] Copying: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[2/17/2024 5:11:38 PM] Validating: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[2/17/2024 5:11:51 PM] Copied: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[2/17/2024 5:11:51 PM] Checking Existing File: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[2/17/2024 5:11:51 PM] Copying: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[2/17/2024 5:12:23 PM] Validating: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[2/17/2024 5:12:31 PM] Copied: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[2/17/2024 5:12:31 PM] Checking Existing File: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[2/17/2024 5:12:31 PM] Copying: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[2/17/2024 5:12:53 PM] Validating: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[2/17/2024 5:12:58 PM] Copied: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[2/17/2024 5:12:58 PM] Generating reformat.lst
[2/17/2024 5:12:58 PM] Generating autoinstall.lst
[2/17/2024 5:12:58 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

ericmasters · February 18, 2024, 4:14am

As you can prob tell im totally new to this. Not sure if I pasted the log files correctly

SaNdMaN · February 18, 2024, 10:47am

As far as I know, changes done through the test menu are temporary, so I’m not sure what’s going on.
But I’m assuming “tester” means “test menu”, if not clarify what do you mean by “tester”.

If the screen was black, how did you manage to perform a Master Reset ?
Try a Soft Reset.

Also, if you have Forscan and an adpter, review these values → Sync 3 APIM Database - CyanLabs - Visual Design Variants (VDV) Sync Versions 3.0 Thru 3.4

ericmasters · February 18, 2024, 2:31pm

Okay thanks. The theme from test menu was temp. The reset i did was by holding eject and next, guess that was a soft reset? Anyway, thanks for the update. Everything works great.

SaNdMaN · February 18, 2024, 2:40pm

Yw, good thing it’s back to normal now.

Exactly, yes.