Black Screen and no USB power

chelseawalker · January 5, 2024, 12:08am

I updated and upgraded USB ports on my 2016 Ford C-Max. The update to Sync 3.4.23188 was successful for about 2 weeks. Then the screen went black and the USB port stopped working. Has anyone had success in fixing this problem?

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.20204

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
No error message

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.12.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.12.2.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)


PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: NA
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect


DESTINATION DETAILS
Mode: Drive
Model: Lexar USB Flash Drive USB Device
Size: 14.9GB
FileSystem: exFAT
Partition Type: MBR


REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AD_1689364279000.TAR.GZ
MAP=4U5T-14G421-CJF_1682462901000.TAR.GZ
MAP=4U5T-14G421-CHF_1682462859000.TAR.GZ
MAP=4U5T-14G421-CFF_1682462169000.TAR.GZ
MAP=4U5T-14G421-CGF_1682462518000.TAR.GZ
MAP=4U5T-14G421-CEF_1682461522000.TAR.GZ
MAP=4U5T-14G421-CDF_1682463264000.TAR.GZ
MAP=4U5T-14G421-CCF_1682461368000.TAR.GZ
MAP=4U5T-14G421-CBF_1682461295000.TAR.GZ
MAP=4U5T-14G421-CAF_1682461100000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CF_1682464057000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAM_1682463335000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBM_1682463581000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCM_1682463747000.TAR.GZ




AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.12.2.0 Stable - reformat  Mode - Sync 3.4.23188 NA


[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall


FILES (18)
1u5t-14g386-cb.tar.gz (8.5MB)
PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB)
4U5T-14G421-CJF_1682462901000.TAR.GZ (693.3MB)
4U5T-14G421-CHF_1682462859000.TAR.GZ (1006.4MB)
4U5T-14G421-CFF_1682462169000.TAR.GZ (1.1GB)
4U5T-14G421-CGF_1682462518000.TAR.GZ (1.1GB)
4U5T-14G421-CEF_1682461522000.TAR.GZ (1.1GB)
4U5T-14G421-CDF_1682463264000.TAR.GZ (1.3GB)
4U5T-14G421-CCF_1682461368000.TAR.GZ (1.1GB)
4U5T-14G421-CBF_1682461295000.TAR.GZ (1.1GB)
4U5T-14G421-CAF_1682461100000.TAR.GZ (1002.3MB)
4U5T-14G424-CF_1682464057000.TAR.GZ (1.6KB)
4U5T-14G422-CAM_1682463335000.TAR.GZ (1.2GB)
4U5T-14G422-CBM_1682463581000.TAR.GZ (784.2MB)
4U5T-14G422-CCM_1682463747000.TAR.GZ (536MB)


LOG
[12/26/2023 7:32:22 PM] Selected Region: NA - Release: Sync 3.4.23188 - Map Version: 2.22 (2022) - NA (06 2022) (Updated Voice) 
[12/26/2023 7:32:22 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[12/26/2023 7:32:22 PM] MY20 Protection: Auto-Detect 
[12/26/2023 7:32:22 PM] Formatting USB drive
[12/26/2023 7:32:22 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[12/26/2023 7:32:30 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/26/2023 7:32:30 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[12/26/2023 7:32:30 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/26/2023 7:32:30 PM] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[12/26/2023 7:32:30 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/26/2023 7:32:31 PM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[12/26/2023 7:32:31 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/26/2023 7:32:33 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[12/26/2023 7:32:33 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 7:32:33 PM] Validate: NU5T-14G381-AD_1689364279000.TAR.GZ (Failed!, Downloading)
[12/26/2023 7:32:33 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ
[12/26/2023 7:33:10 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 7:33:13 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 7:33:13 PM] Checking Existing File: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[12/26/2023 7:33:13 PM] Downloading: 4U5T-14G421-CJF_1682462901000.TAR.GZ
[12/26/2023 7:34:17 PM] Validating: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[12/26/2023 7:34:19 PM] Downloaded: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[12/26/2023 7:34:19 PM] Checking Existing File: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[12/26/2023 7:34:19 PM] Downloading: 4U5T-14G421-CHF_1682462859000.TAR.GZ
[12/26/2023 7:34:58 PM] Validating: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[12/26/2023 7:35:01 PM] Downloaded: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[12/26/2023 7:35:01 PM] Checking Existing File: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[12/26/2023 7:35:01 PM] Downloading: 4U5T-14G421-CFF_1682462169000.TAR.GZ
[12/26/2023 7:35:46 PM] Validating: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[12/26/2023 7:35:49 PM] Downloaded: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[12/26/2023 7:35:49 PM] Checking Existing File: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[12/26/2023 7:35:49 PM] Downloading: 4U5T-14G421-CGF_1682462518000.TAR.GZ
[12/26/2023 7:36:42 PM] Validating: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[12/26/2023 7:36:45 PM] Downloaded: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[12/26/2023 7:36:45 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[12/26/2023 7:36:45 PM] Downloading: 4U5T-14G421-CEF_1682461522000.TAR.GZ
[12/26/2023 7:37:28 PM] Validating: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[12/26/2023 7:37:31 PM] Downloaded: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[12/26/2023 7:37:31 PM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[12/26/2023 7:37:31 PM] Downloading: 4U5T-14G421-CDF_1682463264000.TAR.GZ
[12/26/2023 7:38:29 PM] Validating: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[12/26/2023 7:38:33 PM] Downloaded: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[12/26/2023 7:38:33 PM] Checking Existing File: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[12/26/2023 7:38:33 PM] Downloading: 4U5T-14G421-CCF_1682461368000.TAR.GZ
[12/26/2023 7:39:19 PM] Validating: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[12/26/2023 7:39:22 PM] Downloaded: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[12/26/2023 7:39:22 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[12/26/2023 7:39:22 PM] Downloading: 4U5T-14G421-CBF_1682461295000.TAR.GZ
[12/26/2023 7:40:08 PM] Validating: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[12/26/2023 7:40:12 PM] Downloaded: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[12/26/2023 7:40:12 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[12/26/2023 7:40:12 PM] Downloading: 4U5T-14G421-CAF_1682461100000.TAR.GZ
[12/26/2023 7:40:49 PM] Validating: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[12/26/2023 7:40:52 PM] Downloaded: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[12/26/2023 7:40:52 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[12/26/2023 7:40:52 PM] Downloading: 4U5T-14G424-CF_1682464057000.TAR.GZ
[12/26/2023 7:40:52 PM] Validating: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[12/26/2023 7:40:52 PM] Downloaded: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[12/26/2023 7:40:52 PM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[12/26/2023 7:40:52 PM] Downloading: 4U5T-14G422-CAM_1682463335000.TAR.GZ
[12/26/2023 7:41:42 PM] Validating: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[12/26/2023 7:41:46 PM] Downloaded: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[12/26/2023 7:41:46 PM] Checking Existing File: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[12/26/2023 7:41:46 PM] Downloading: 4U5T-14G422-CBM_1682463581000.TAR.GZ
[12/26/2023 7:42:12 PM] Validating: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[12/26/2023 7:42:14 PM] Downloaded: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[12/26/2023 7:42:14 PM] Checking Existing File: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[12/26/2023 7:42:14 PM] Downloading: 4U5T-14G422-CCM_1682463747000.TAR.GZ
[12/26/2023 7:42:35 PM] Validating: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[12/26/2023 7:42:36 PM] Downloaded: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[12/26/2023 7:42:36 PM] Preparing USB drive
[12/26/2023 7:42:36 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[12/26/2023 7:42:36 PM] Copying: 1u5t-14g386-cb.tar.gz 
[12/26/2023 7:42:37 PM] Validating: 1u5t-14g386-cb.tar.gz 
[12/26/2023 7:42:37 PM] Copied: 1u5t-14g386-cb.tar.gz 
[12/26/2023 7:42:37 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/26/2023 7:42:37 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/26/2023 7:42:37 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/26/2023 7:42:37 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ 
[12/26/2023 7:42:37 PM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/26/2023 7:42:37 PM] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/26/2023 7:43:04 PM] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/26/2023 7:43:09 PM] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[12/26/2023 7:43:09 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/26/2023 7:43:09 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/26/2023 7:43:54 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/26/2023 7:44:00 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[12/26/2023 7:44:00 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 7:44:00 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 7:45:00 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 7:45:10 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ 
[12/26/2023 7:45:10 PM] Checking Existing File: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[12/26/2023 7:45:10 PM] Copying: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[12/26/2023 7:45:59 PM] Validating: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[12/26/2023 7:46:06 PM] Copied: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[12/26/2023 7:46:06 PM] Checking Existing File: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[12/26/2023 7:46:06 PM] Copying: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[12/26/2023 7:47:16 PM] Validating: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[12/26/2023 7:47:27 PM] Copied: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[12/26/2023 7:47:27 PM] Checking Existing File: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[12/26/2023 7:47:27 PM] Copying: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[12/26/2023 7:48:47 PM] Validating: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[12/26/2023 7:49:00 PM] Copied: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[12/26/2023 7:49:00 PM] Checking Existing File: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[12/26/2023 7:49:00 PM] Copying: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[12/26/2023 7:50:21 PM] Validating: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[12/26/2023 7:50:34 PM] Copied: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[12/26/2023 7:50:34 PM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[12/26/2023 7:50:34 PM] Copying: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[12/26/2023 7:51:52 PM] Validating: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[12/26/2023 7:52:05 PM] Copied: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[12/26/2023 7:52:05 PM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[12/26/2023 7:52:05 PM] Copying: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[12/26/2023 7:53:38 PM] Validating: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[12/26/2023 7:53:53 PM] Copied: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[12/26/2023 7:53:53 PM] Checking Existing File: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[12/26/2023 7:53:53 PM] Copying: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[12/26/2023 7:55:14 PM] Validating: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[12/26/2023 7:55:27 PM] Copied: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[12/26/2023 7:55:27 PM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[12/26/2023 7:55:27 PM] Copying: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[12/26/2023 7:56:48 PM] Validating: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[12/26/2023 7:57:01 PM] Copied: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[12/26/2023 7:57:01 PM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[12/26/2023 7:57:01 PM] Copying: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[12/26/2023 7:58:11 PM] Validating: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[12/26/2023 7:58:22 PM] Copied: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[12/26/2023 7:58:22 PM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[12/26/2023 7:58:22 PM] Copying: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[12/26/2023 7:58:22 PM] Validating: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[12/26/2023 7:58:22 PM] Copied: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[12/26/2023 7:58:22 PM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[12/26/2023 7:58:22 PM] Copying: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[12/26/2023 7:59:51 PM] Validating: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[12/26/2023 8:00:05 PM] Copied: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[12/26/2023 8:00:05 PM] Checking Existing File: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[12/26/2023 8:00:05 PM] Copying: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[12/26/2023 8:00:59 PM] Validating: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[12/26/2023 8:01:08 PM] Copied: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[12/26/2023 8:01:08 PM] Checking Existing File: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[12/26/2023 8:01:08 PM] Copying: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[12/26/2023 8:01:46 PM] Validating: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[12/26/2023 8:01:52 PM] Copied: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[12/26/2023 8:01:52 PM] Generating reformat.lst
[12/26/2023 8:01:52 PM] Generating autoinstall.lst
[12/26/2023 8:01:52 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · January 5, 2024, 12:28am

Have you checked the fuses?
Does the screen give any sign of life? (even just the back light)
Do you have Forscan and an adapter? If so, is it recognized by it?.

chelseawalker · January 7, 2024, 8:13pm

No sign of life for either screen or usb port.

Checked f67 (Cell phone passport (C-MAX Energi). Multi-function display. GPS module. Sync.)

I don’t have Forscan.

SaNdMaN · January 7, 2024, 10:40pm

If your car has backup camera, does it work?. (I would be amazed if it did)
Try removing the fuse to cut power to the APIM for a while, then reconnect it. That should force a module reset.

But based on what you are describing, this sounds like a hardware issue.

bill32399 · January 8, 2024, 10:07am

USB is powered directly off the APIM so if it does not have power than neither will the USB hub.

chelseawalker · January 13, 2024, 3:48pm

The cutting of power didn’t work. Last month I replaced my backup camera because it wasn’t working every time. I’ll try a new APIM then.