Cannot update maps with cyanlabs software

I have been trying to update both to software 22251 and MY21 maps on my MY20 APIM. When I wouldstgart the process, it was extremely quick saying the USB is ready to be installed and uploaded (maybe less than 30 seconds). I would let the truck run for about an hour and it would not work. After a second attempt, it did the same things. So on the third try, all I did was upload the 22251 software first without maps and it took quite a bit longer (around a minute) to prep the USB drive. The software updated in the truck in 20 minutes.

Is there a reason why I’m having a hard time uploading the map software?


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: MY20

Install Type: OEM

Old SYNC Version: 3.4.21194

New SYNC Version: 3.4.22251

Do you have a error message, if so what is it?
No. Just would say updating system software then disappear.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version:

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

It never created a log file since it wouldn't update

Syn3Updater would have created a log file, attach it

Please use edit rather than spamming many posts, also this is the interrogator log, suggest you read the documentation (which according to your first post, you claim to already have read)

If you read that you will understand what it’s doing…

Update Method: CyanLabs Syn3 Updater

It’s a MY20 APIM. Your gonna brick it.

That’s not the log you should share, since based on your description the update “described” on that log worked.

You say you are failing in upgrading maps, so provide that log that fails.
Also, create and run an interrogator log against the unit and post back the results.

Since we didn’t hear back from you in over 10 days, I’m closing this thread.