Car radio remains on with sync version 2.3

We have attempted to upgrade from version 2.3 on a ford Everest to version 3.0. did not work.
Then tried to reinstall old version 2.3 through a local ford agent.
now car system remains on even if car ignition is wiched off. any tips?

SYNC Region: Rest Of The World

Navigation Variant: Yes

Old SYNC Version: 2.3

New SYNC Version: 3.4

Do you have a error message, if so what is it?
not sure was not present during update

Update Method: Official Ford Update

Syn3 Updater Version:

Syn3 Updater Documentation Read:

Syn3 Updater Log File

Since you went to a dealer (and I assume payed some money for the job) I would highly recommend you going back to the dealer so that they fix the always-on situation, at least.

About the upgrade itself, post an image of the About Sync screen on the unit to see exactly on what versions it’s on.

Also, what error did you get when tried to upgrade it to 3.0?

that’s how it’s meant to work, it turns off when you open the door not when the ignition is off.


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