# Error code PKG\_ERR04 **URL:** \ **Category:** Non SYNC 3 Support\ **Tags:** SYNC3, APIM\ **Created:** [16 June 2024 22:30 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237 "2024-06-16T22:30:30Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![sjordan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sjordan/32/10979_2.png) [@sjordan](https://community.cyanlabs.net/u/sjordan)\ **Post date:** [16 June 2024 22:30 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/1 "2024-06-16T22:30:30Z")
Hi Cyan labs I followed the steps to create the USB to update from 320204 to latest version (all OK) and installed in the Ford Mondeo (all OK). All seemed OK, but now have error code PKG\_ERR04. What should I do to correct ---
**Author:** ![warlock12118](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/w/e95f7d/32.png) [@warlock12118](https://community.cyanlabs.net/u/warlock12118)\ **Post date:** [17 June 2024 00:00 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/2 "2024-06-17T00:00:41Z")
Run the interrogator and upload the log. What is your target version? You need to read the documentation or you’re going to brick your APIM. ---
**Author:** ![sjordan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sjordan/32/10979_2.png) [@sjordan](https://community.cyanlabs.net/u/sjordan)\ **Post date:** [17 June 2024 00:29 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/3 "2024-06-17T00:29:34Z")
> [@warlock12118](#): > > Run the interrogator and upload the log Hi Warlock12118, thank you for the reply. I certainly don’t want to be bricked! Please bare with meas I am a novice and got excited thinking it would be simple…yes, I watched a YouTube segment where is was simple… 1. how do I run the interrogator and upload the log? I think this means create a new USB file and insert into car? 2. target version is CYANLABS - SYN3 UPDATER - V2.12.5.0 Branch: Stable Operating System: Microsoft Windows 10 Pro (2009) PREVIOUS CONFIGURATION Version: 3.0.20204 Region: ANZ Navigation: True Install Mode: Auto-Detect (reformat) Install Mode Overridden: False My20 Protection Enabled: Auto-Detect DESTINATION DETAILS Mode: Drive Model: SanDisk Cruzer Blade USB Device Size: 28.7GB FileSystem: FAT32 Partition Type: MBR REFORMAT.LST VOICE=5U5T-14G391-DS\_1660784642000.TAR.GZ GRACENOTES=4U5T-14G423-DC\_1615429585000.TAR.GZ APPS=NU5T-14G381-AD\_1689364279000.TAR.GZ MAP=4U5T-14G421-DAH\_1683053828000.TAR.GZ VOICE\_NAV=4U5T-14G422-DH\_1644008342000.TAR.GZ AUTOINSTALL.LST ; CyanLabs Syn3Updater 2.12.5.0 Stable - reformat Mode - Sync 3.4.23188 ANZ [SYNCGen3.0\_ALL\_PRODUCT] Item1 = RWDataCleaner TOOL - PU5T-14G386-BB\_1690840002000.TAR.GZ Open1 = SyncMyRide\PU5T-14G386-BB\_1690840002000.TAR.GZ Item2 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz Options = AutoInstall FILES (7) 1u5t-14g386-cb.tar.gz (8.5MB) PU5T-14G386-BB\_1690840002000.TAR.GZ (3.2KB) 5U5T-14G391-DS\_1660784642000.TAR.GZ (1GB) 4U5T-14G423-DC\_1615429585000.TAR.GZ (896MB) NU5T-14G381-AD\_1689364279000.TAR.GZ (869.8MB) 4U5T-14G421-DAH\_1683053828000.TAR.GZ (4.8GB) 4U5T-14G422-DH\_1644008342000.TAR.GZ (1.5GB) LOG [16/06/2024 10:51:02 PM] Selected Region: ANZ - Release: Sync 3.4.23188 - Map Version: 2.22 (2022) - ANZ, SA and TW [16/06/2024 10:51:02 PM] Install Mode: Auto-Detect (reformat) Forced: False [16/06/2024 10:51:02 PM] MY20 Protection: Auto-Detect [16/06/2024 10:51:02 PM] Formatting USB drive [16/06/2024 10:51:02 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive [16/06/2024 10:51:36 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz [16/06/2024 10:51:36 PM] Downloading: 1u5t-14g386-cb.tar.gz [16/06/2024 10:51:39 PM] Validating: 1u5t-14g386-cb.tar.gz [16/06/2024 10:51:39 PM] Downloaded: 1u5t-14g386-cb.tar.gz [16/06/2024 10:51:39 PM] Checking Existing File: PU5T-14G386-BB\_1690840002000.TAR.GZ [16/06/2024 10:51:39 PM] Downloading: PU5T-14G386-BB\_1690840002000.TAR.GZ [16/06/2024 10:51:39 PM] Validating: PU5T-14G386-BB\_1690840002000.TAR.GZ [16/06/2024 10:51:39 PM] Downloaded: PU5T-14G386-BB\_1690840002000.TAR.GZ [16/06/2024 10:51:39 PM] Checking Existing File: 5U5T-14G391-DS\_1660784642000.TAR.GZ [16/06/2024 10:51:39 PM] Downloading: 5U5T-14G391-DS\_1660784642000.TAR.GZ [16/06/2024 10:54:30 PM] Validating: 5U5T-14G391-DS\_1660784642000.TAR.GZ [16/06/2024 10:54:35 PM] Downloaded: 5U5T-14G391-DS\_1660784642000.TAR.GZ [16/06/2024 10:54:35 PM] Checking Existing File: 4U5T-14G423-DC\_1615429585000.TAR.GZ [16/06/2024 10:54:35 PM] Downloading: 4U5T-14G423-DC\_1615429585000.TAR.GZ [16/06/2024 10:56:55 PM] Validating: 4U5T-14G423-DC\_1615429585000.TAR.GZ [16/06/2024 10:56:58 PM] Downloaded: 4U5T-14G423-DC\_1615429585000.TAR.GZ [16/06/2024 10:56:58 PM] Checking Existing File: NU5T-14G381-AD\_1689364279000.TAR.GZ [16/06/2024 10:56:58 PM] Downloading: NU5T-14G381-AD\_1689364279000.TAR.GZ [16/06/2024 10:59:18 PM] Validating: NU5T-14G381-AD\_1689364279000.TAR.GZ [16/06/2024 10:59:22 PM] Downloaded: NU5T-14G381-AD\_1689364279000.TAR.GZ [16/06/2024 10:59:22 PM] Checking Existing File: 4U5T-14G421-DAH\_1683053828000.TAR.GZ [16/06/2024 10:59:22 PM] Downloading: 4U5T-14G421-DAH\_1683053828000.TAR.GZ [16/06/2024 11:13:04 PM] Validating: 4U5T-14G421-DAH\_1683053828000.TAR.GZ [16/06/2024 11:13:28 PM] Downloaded: 4U5T-14G421-DAH\_1683053828000.TAR.GZ [16/06/2024 11:13:28 PM] Checking Existing File: 4U5T-14G422-DH\_1644008342000.TAR.GZ [16/06/2024 11:13:28 PM] Downloading: 4U5T-14G422-DH\_1644008342000.TAR.GZ [16/06/2024 11:18:00 PM] Validating: 4U5T-14G422-DH\_1644008342000.TAR.GZ [16/06/2024 11:18:07 PM] Downloaded: 4U5T-14G422-DH\_1644008342000.TAR.GZ [16/06/2024 11:18:07 PM] Preparing USB drive [16/06/2024 11:18:07 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz [16/06/2024 11:18:07 PM] Copying: 1u5t-14g386-cb.tar.gz [16/06/2024 11:18:08 PM] Validating: 1u5t-14g386-cb.tar.gz [16/06/2024 11:18:09 PM] Copied: 1u5t-14g386-cb.tar.gz [16/06/2024 11:18:09 PM] Checking Existing File: PU5T-14G386-BB\_1690840002000.TAR.GZ [16/06/2024 11:18:09 PM] Copying: PU5T-14G386-BB\_1690840002000.TAR.GZ [16/06/2024 11:18:09 PM] Validating: PU5T-14G386-BB\_1690840002000.TAR.GZ [16/06/2024 11:18:09 PM] Copied: PU5T-14G386-BB\_1690840002000.TAR.GZ [16/06/2024 11:18:09 PM] Checking Existing File: 5U5T-14G391-DS\_1660784642000.TAR.GZ [16/06/2024 11:18:09 PM] Copying: 5U5T-14G391-DS\_1660784642000.TAR.GZ [16/06/2024 11:19:53 PM] Validating: 5U5T-14G391-DS\_1660784642000.TAR.GZ [16/06/2024 11:20:42 PM] Copied: 5U5T-14G391-DS\_1660784642000.TAR.GZ [16/06/2024 11:20:42 PM] Checking Existing File: 4U5T-14G423-DC\_1615429585000.TAR.GZ [16/06/2024 11:20:42 PM] Copying: 4U5T-14G423-DC\_1615429585000.TAR.GZ [16/06/2024 11:22:09 PM] Validating: 4U5T-14G423-DC\_1615429585000.TAR.GZ [16/06/2024 11:22:50 PM] Copied: 4U5T-14G423-DC\_1615429585000.TAR.GZ [16/06/2024 11:22:50 PM] Checking Existing File: NU5T-14G381-AD\_1689364279000.TAR.GZ [16/06/2024 11:22:50 PM] Copying: NU5T-14G381-AD\_1689364279000.TAR.GZ [16/06/2024 11:24:13 PM] Validating: NU5T-14G381-AD\_1689364279000.TAR.GZ [16/06/2024 11:24:53 PM] Copied: NU5T-14G381-AD\_1689364279000.TAR.GZ [16/06/2024 11:24:53 PM] Checking Existing File: 4U5T-14G421-DAH\_1683053828000.TAR.GZ [16/06/2024 11:24:53 PM] Copying: 4U5T-14G421-DAH\_1683053828000.TAR.GZ [16/06/2024 11:33:07 PM] Validating: 4U5T-14G421-DAH\_1683053828000.TAR.GZ [16/06/2024 11:37:41 PM] Copied: 4U5T-14G421-DAH\_1683053828000.TAR.GZ [16/06/2024 11:37:41 PM] Checking Existing File: 4U5T-14G422-DH\_1644008342000.TAR.GZ [16/06/2024 11:37:41 PM] Copying: 4U5T-14G422-DH\_1644008342000.TAR.GZ [16/06/2024 11:40:18 PM] Validating: 4U5T-14G422-DH\_1644008342000.TAR.GZ [16/06/2024 11:41:31 PM] Copied: 4U5T-14G422-DH\_1644008342000.TAR.GZ [16/06/2024 11:41:31 PM] Generating reformat.lst [16/06/2024 11:41:31 PM] Generating autoinstall.lst [16/06/2024 11:41:31 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! ---
**Author:** ![warlock12118](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/w/e95f7d/32.png) [@warlock12118](https://community.cyanlabs.net/u/warlock12118)\ **Post date:** [17 June 2024 01:10 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/4 "2024-06-17T01:10:34Z")
Only requires a small USB. Its under tools in the updater ---
**Author:** ![sjordan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sjordan/32/10979_2.png) [@sjordan](https://community.cyanlabs.net/u/sjordan)\ **Post date:** [17 June 2024 03:56 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/5 "2024-06-17T03:56:08Z")
i’ve tried twice to create the USB using tool (successful) insert into car and wait for “installation in progress” to end - both times I get the same error message as first time - ERR04 The USB has no XML file to upload ---
**Author:** ![sjordan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sjordan/32/10979_2.png) [@sjordan](https://community.cyanlabs.net/u/sjordan)\ **Post date:** [17 June 2024 07:15 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/6 "2024-06-17T07:15:39Z")
Photo’s of the current status, if this helps. Also, a question, one USB port apple plays works, the other USB port it works intermittently. Is this software of hardware? Otherwise it does seem to be operating ---
**Author:** ![sjordan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sjordan/32/10979_2.png) [@sjordan](https://community.cyanlabs.net/u/sjordan)\ **Post date:** [17 June 2024 07:21 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/7 "2024-06-17T07:21:16Z")
![IMG_4016](https://community.cyanlabs.net/uploads/default/original/2X/b/b41861f579b50435f0e723558f007448b8af88e9.jpeg) ---
**Author:** ![sjordan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sjordan/32/10979_2.png) [@sjordan](https://community.cyanlabs.net/u/sjordan)\ **Post date:** [17 June 2024 07:22 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/8 "2024-06-17T07:22:13Z")
![IMG_4017](https://community.cyanlabs.net/uploads/default/original/2X/8/8743c889b39ae5435005e68c2e10ce81f4247f42.jpeg) ---
**Author:** ![bradbarham](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/bradbarham/32/11017_2.png) [@bradbarham](https://community.cyanlabs.net/u/bradbarham)\ **Post date:** [17 June 2024 07:39 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/9 "2024-06-17T07:39:53Z")
Did you do the master reset on the unit after the update? Ive done a few now and they all do funny things until the master reset is done Side note the interigator xml file appears insode the syn3updater file ---
**Author:** ![sjordan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sjordan/32/10979_2.png) [@sjordan](https://community.cyanlabs.net/u/sjordan)\ **Post date:** [17 June 2024 08:27 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/10 "2024-06-17T08:27:53Z")
Thanks Brad No I did not perform a master reset. How do I do this? ---
**Author:** ![sjordan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sjordan/32/10979_2.png) [@sjordan](https://community.cyanlabs.net/u/sjordan)\ **Post date:** [17 June 2024 09:22 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/11 "2024-06-17T09:22:47Z")
Hi Brad Yes I found it It was too obvious! Thanks for the tip ---
**Author:** ![bradbarham](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/bradbarham/32/11017_2.png) [@bradbarham](https://community.cyanlabs.net/u/bradbarham)\ **Post date:** [17 June 2024 09:35 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/12 "2024-06-17T09:35:07Z")
You found the xml or the master reset on the unit? ---
**Author:** ![sjordan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sjordan/32/10979_2.png) [@sjordan](https://community.cyanlabs.net/u/sjordan)\ **Post date:** [17 June 2024 10:32 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/13 "2024-06-17T10:32:18Z")
**Sorry - master reset in unit.** **No sign of xml file on usb** ---
**Author:** ![bradbarham](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/bradbarham/32/11017_2.png) [@bradbarham](https://community.cyanlabs.net/u/bradbarham)\ **Post date:** [17 June 2024 10:45 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/14 "2024-06-17T10:45:08Z")
Well i would see how it goes after the reset, that has fixed every issue i have ever had. When i get the xml i leave the usb in for a couple of minutes after the unit says the process is complete and it is always there ---
**Author:** ![sjordan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sjordan/32/10979_2.png) [@sjordan](https://community.cyanlabs.net/u/sjordan)\ **Post date:** [17 June 2024 11:47 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/15 "2024-06-17T11:47:49Z")
cheers Brad, I’ll try again and leave for a few minutes. ---
**Author:** ![warlock12118](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/w/e95f7d/32.png) [@warlock12118](https://community.cyanlabs.net/u/warlock12118)\ **Post date:** [17 June 2024 12:13 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/16 "2024-06-17T12:13:23Z")
1. Make sure that you have absolutely NOTHING plugged into the other USB port. 2. Try using the other USB port 3. Make sure the USB is formatted for exFat ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [18 June 2024 08:26 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/17 "2024-06-18T08:26:53Z")
Hello. > [@sjordan](#): > > installed in the Ford Mondeo (all OK). All seemed OK, but now have error code PKG\_ERR04. > What should I do to correct You should had followed [the guide](https://cyanlabs.net/docs/syn3updater/installmodes/reformat/), specifically this step: ![image](https://community.cyanlabs.net/uploads/default/original/2X/2/27a092733cdbd1673b945a751ec5b75965571505.png) So… simply removing the USB as and when instructed would had prevented this (user) “error”… ---
**Author:** ![sjordan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sjordan/32/10979_2.png) [@sjordan](https://community.cyanlabs.net/u/sjordan)\ **Post date:** [18 June 2024 09:56 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/18 "2024-06-18T09:56:12Z")
OK thank you [SaNdMaN] I thought I only removed the USB when it said so, but … Is there a process/method to fix? ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [18 June 2024 10:08 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/19 "2024-06-18T10:08:56Z")
There’s nothing to fix, the error you got is because you didn’t remove the USB when instructed and the reformat tried to run after upgrading to 3.4, but the package is blacklisted on the 3.4 version you are, thus showing that error… ---
**Author:** ![sjordan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sjordan/32/10979_2.png) [@sjordan](https://community.cyanlabs.net/u/sjordan)\ **Post date:** [18 June 2024 11:10 UTC](https://community.cyanlabs.net/t/error-code-pkg-err04/14237/20 "2024-06-18T11:10:53Z")
So if there is nothing to fix then the upgrade is correctly installed? It’s all ok? [Next page](https://community.cyanlabs.net/t/error-code-pkg-err04/14237.md?page=2)