Error Code PKG_ERR04

Wesow · 21 February 2022 21:10

I just completed installation of Sync 3.4.21265 from Ver 3.0.20204 with Map F10, on complete of the installation I have fail message - Error Code PKG_ERR04- Download files again and retry to install,

Does that means download all files or specific files?
I did a quick look everything look working fine with exception the DAB radio stations have no logo and no stations list when Station button pressed, small panel comes up No Stations available, I could only locate the station by pressing Seek or Tune buttons on center console not on screen.

Log File attached
log.txt (13.2 KB)

SYNC Region: Europe

Navigation Variant: Yes

Old SYNC Version: 3.0.20204

New SYNC Version: 3.4.21265

Do you have a error message, if so what is it?
Error Code PKG_ERR04

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.10.80

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.10.8.0
Branch: Stable
Operating System: Microsoft Windows 10 Home Single Language (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: EU
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Disabled / Not MY20

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Ultra USB Device
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
ENH_DAB=1U5T-14G658-AG_1626915602000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
APPS=5U5T-14G381-EU_1634769242000.TAR.GZ
VOICE=5U5T-14G391-AR_1633363332000.TAR.GZ
MAP=1U5T-14G421-BGH_1615430797000.TAR.GZ
MAP=1U5T-14G421-BBH_1615430406000.TAR.GZ
MAP=1U5T-14G421-BJH_1615431074000.TAR.GZ
MAP=1U5T-14G421-BHH_1615430859000.TAR.GZ
MAP=1U5T-14G421-BFH_1615432204000.TAR.GZ
MAP=1U5T-14G421-BEH_1615430614000.TAR.GZ
MAP=1U5T-14G421-BDH_1615430533000.TAR.GZ
MAP=1U5T-14G421-BCH_1615430471000.TAR.GZ
MAP=1U5T-14G421-BAH_1615430310000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BK_1616682400000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDF_1615431510000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCF_1615431448000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBF_1615431222000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAF_1615431156000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.8.0 Stable - reformat  Mode - Sync 3.4.21265 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (19)
1u5t-14g386-cb.tar.gz (8.5MB)
1U5T-14G658-AG_1626915602000.TAR.GZ (56.8MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
5U5T-14G381-EU_1634769242000.TAR.GZ (847.2MB)
5U5T-14G391-AR_1633363332000.TAR.GZ (1.5GB)
1U5T-14G421-BGH_1615430797000.TAR.GZ (2GB)
1U5T-14G421-BBH_1615430406000.TAR.GZ (473.7MB)
1U5T-14G421-BJH_1615431074000.TAR.GZ (23.9MB)
1U5T-14G421-BHH_1615430859000.TAR.GZ (2.6GB)
1U5T-14G421-BFH_1615432204000.TAR.GZ (2.4GB)
1U5T-14G421-BEH_1615430614000.TAR.GZ (1.6GB)
1U5T-14G421-BDH_1615430533000.TAR.GZ (1.1GB)
1U5T-14G421-BCH_1615430471000.TAR.GZ (1.7GB)
1U5T-14G421-BAH_1615430310000.TAR.GZ (2.2GB)
1U5T-14G424-BK_1616682400000.TAR.GZ (1.7KB)
4U5T-14G422-BDF_1615431510000.TAR.GZ (2GB)
4U5T-14G422-BCF_1615431448000.TAR.GZ (1.6GB)
4U5T-14G422-BBF_1615431222000.TAR.GZ (2.2GB)
4U5T-14G422-BAF_1615431156000.TAR.GZ (2.3GB)

LOG
[21/02/2022 5:15:26 pm] Selected Region: EU - Release: Sync 3.4.21265 - Map Version: F10 (2020) - EU (03 2021) 
[21/02/2022 5:15:26 pm] Install Mode: Auto-Detect (reformat) Forced: False 
[21/02/2022 5:15:26 pm] MY20 Protection: Disabled / Not MY20 
[21/02/2022 5:15:26 pm] Formatting USB drive
[21/02/2022 5:15:26 pm] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[21/02/2022 5:15:34 pm] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[21/02/2022 5:15:34 pm] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[21/02/2022 5:15:34 pm] Checking Existing File: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[21/02/2022 5:15:34 pm] Validated: 1U5T-14G658-AG_1626915602000.TAR.GZ (Skipping Download) 
[21/02/2022 5:15:34 pm] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[21/02/2022 5:15:41 pm] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[21/02/2022 5:15:41 pm] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[21/02/2022 5:15:49 pm] Validated: 5U5T-14G381-EU_1634769242000.TAR.GZ (Skipping Download) 
[21/02/2022 5:15:49 pm] Checking Existing File: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[21/02/2022 5:16:03 pm] Validated: 5U5T-14G391-AR_1633363332000.TAR.GZ (Skipping Download) 
[21/02/2022 5:16:03 pm] Checking Existing File: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
[21/02/2022 5:16:20 pm] Validated: 1U5T-14G421-BGH_1615430797000.TAR.GZ (Skipping Download) 
[21/02/2022 5:16:20 pm] Checking Existing File: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
[21/02/2022 5:16:22 pm] Validated: 1U5T-14G421-BBH_1615430406000.TAR.GZ (Skipping Download) 
[21/02/2022 5:16:22 pm] Checking Existing File: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
[21/02/2022 5:16:22 pm] Validated: 1U5T-14G421-BJH_1615431074000.TAR.GZ (Skipping Download) 
[21/02/2022 5:16:22 pm] Checking Existing File: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
[21/02/2022 5:16:54 pm] Validated: 1U5T-14G421-BHH_1615430859000.TAR.GZ (Skipping Download) 
[21/02/2022 5:16:54 pm] Checking Existing File: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
[21/02/2022 5:16:59 pm] Validate: 1U5T-14G421-BFH_1615432204000.TAR.GZ (Failed!, Downloading)
[21/02/2022 5:16:59 pm] Downloading: 1U5T-14G421-BFH_1615432204000.TAR.GZ
[21/02/2022 5:21:46 pm] Validating: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
[21/02/2022 5:21:55 pm] Downloaded: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
[21/02/2022 5:21:55 pm] Checking Existing File: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
[21/02/2022 5:21:55 pm] Downloading: 1U5T-14G421-BEH_1615430614000.TAR.GZ
[21/02/2022 5:24:34 pm] Validating: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
[21/02/2022 5:24:40 pm] Downloaded: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
[21/02/2022 5:24:40 pm] Checking Existing File: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
[21/02/2022 5:24:40 pm] Downloading: 1U5T-14G421-BDH_1615430533000.TAR.GZ
[21/02/2022 5:26:23 pm] Validating: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
[21/02/2022 5:26:27 pm] Downloaded: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
[21/02/2022 5:26:27 pm] Checking Existing File: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
[21/02/2022 5:26:27 pm] Downloading: 1U5T-14G421-BCH_1615430471000.TAR.GZ
[21/02/2022 5:29:11 pm] Validating: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
[21/02/2022 5:29:17 pm] Downloaded: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
[21/02/2022 5:29:17 pm] Checking Existing File: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[21/02/2022 5:29:17 pm] Downloading: 1U5T-14G421-BAH_1615430310000.TAR.GZ
[21/02/2022 5:32:50 pm] Validating: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[21/02/2022 5:32:59 pm] Downloaded: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[21/02/2022 5:32:59 pm] Checking Existing File: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[21/02/2022 5:32:59 pm] Downloading: 1U5T-14G424-BK_1616682400000.TAR.GZ
[21/02/2022 5:32:59 pm] Validating: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[21/02/2022 5:32:59 pm] Downloaded: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[21/02/2022 5:32:59 pm] Checking Existing File: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[21/02/2022 5:32:59 pm] Downloading: 4U5T-14G422-BDF_1615431510000.TAR.GZ
[21/02/2022 5:36:16 pm] Validating: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[21/02/2022 5:36:23 pm] Downloaded: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[21/02/2022 5:36:23 pm] Checking Existing File: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[21/02/2022 5:36:23 pm] Downloading: 4U5T-14G422-BCF_1615431448000.TAR.GZ
[21/02/2022 5:38:56 pm] Validating: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[21/02/2022 5:39:02 pm] Downloaded: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[21/02/2022 5:39:02 pm] Checking Existing File: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[21/02/2022 5:39:02 pm] Downloading: 4U5T-14G422-BBF_1615431222000.TAR.GZ
[21/02/2022 5:42:26 pm] Validating: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[21/02/2022 5:42:35 pm] Downloaded: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[21/02/2022 5:42:35 pm] Checking Existing File: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[21/02/2022 5:42:35 pm] Downloading: 4U5T-14G422-BAF_1615431156000.TAR.GZ
[21/02/2022 5:48:33 pm] Validating: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[21/02/2022 5:48:42 pm] Downloaded: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[21/02/2022 5:48:42 pm] Preparing USB drive
[21/02/2022 5:48:42 pm] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[21/02/2022 5:48:42 pm] Copying: 1u5t-14g386-cb.tar.gz 
[21/02/2022 5:48:43 pm] Validating: 1u5t-14g386-cb.tar.gz 
[21/02/2022 5:48:43 pm] Copied: 1u5t-14g386-cb.tar.gz 
[21/02/2022 5:48:43 pm] Checking Existing File: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[21/02/2022 5:48:43 pm] Copying: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[21/02/2022 5:48:48 pm] Validating: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[21/02/2022 5:48:48 pm] Copied: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[21/02/2022 5:48:48 pm] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[21/02/2022 5:48:48 pm] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[21/02/2022 5:49:54 pm] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[21/02/2022 5:49:56 pm] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[21/02/2022 5:49:56 pm] Checking Existing File: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[21/02/2022 5:49:56 pm] Copying: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[21/02/2022 5:50:57 pm] Validating: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[21/02/2022 5:51:01 pm] Copied: 5U5T-14G381-EU_1634769242000.TAR.GZ 
[21/02/2022 5:51:01 pm] Checking Existing File: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[21/02/2022 5:51:01 pm] Copying: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[21/02/2022 5:52:38 pm] Validating: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[21/02/2022 5:52:51 pm] Copied: 5U5T-14G391-AR_1633363332000.TAR.GZ 
[21/02/2022 5:52:51 pm] Checking Existing File: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
[21/02/2022 5:52:51 pm] Copying: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
[21/02/2022 5:55:13 pm] Validating: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
[21/02/2022 5:55:28 pm] Copied: 1U5T-14G421-BGH_1615430797000.TAR.GZ 
[21/02/2022 5:55:28 pm] Checking Existing File: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
[21/02/2022 5:55:28 pm] Copying: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
[21/02/2022 5:55:44 pm] Validating: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
[21/02/2022 5:55:48 pm] Copied: 1U5T-14G421-BBH_1615430406000.TAR.GZ 
[21/02/2022 5:55:48 pm] Checking Existing File: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
[21/02/2022 5:55:48 pm] Copying: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
[21/02/2022 5:55:48 pm] Validating: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
[21/02/2022 5:55:48 pm] Copied: 1U5T-14G421-BJH_1615431074000.TAR.GZ 
[21/02/2022 5:55:48 pm] Checking Existing File: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
[21/02/2022 5:55:48 pm] Copying: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
[21/02/2022 5:57:23 pm] Validating: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
[21/02/2022 5:57:44 pm] Copied: 1U5T-14G421-BHH_1615430859000.TAR.GZ 
[21/02/2022 5:57:44 pm] Checking Existing File: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
[21/02/2022 5:57:44 pm] Copying: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
[21/02/2022 5:59:07 pm] Validating: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
[21/02/2022 5:59:26 pm] Copied: 1U5T-14G421-BFH_1615432204000.TAR.GZ 
[21/02/2022 5:59:26 pm] Checking Existing File: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
[21/02/2022 5:59:26 pm] Copying: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
[21/02/2022 6:00:22 pm] Validating: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
[21/02/2022 6:00:35 pm] Copied: 1U5T-14G421-BEH_1615430614000.TAR.GZ 
[21/02/2022 6:00:35 pm] Checking Existing File: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
[21/02/2022 6:00:35 pm] Copying: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
[21/02/2022 6:01:12 pm] Validating: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
[21/02/2022 6:01:21 pm] Copied: 1U5T-14G421-BDH_1615430533000.TAR.GZ 
[21/02/2022 6:01:21 pm] Checking Existing File: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
[21/02/2022 6:01:21 pm] Copying: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
[21/02/2022 6:02:29 pm] Validating: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
[21/02/2022 6:02:42 pm] Copied: 1U5T-14G421-BCH_1615430471000.TAR.GZ 
[21/02/2022 6:02:42 pm] Checking Existing File: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[21/02/2022 6:02:42 pm] Copying: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[21/02/2022 6:04:14 pm] Validating: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[21/02/2022 6:04:31 pm] Copied: 1U5T-14G421-BAH_1615430310000.TAR.GZ 
[21/02/2022 6:04:31 pm] Checking Existing File: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[21/02/2022 6:04:31 pm] Copying: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[21/02/2022 6:04:31 pm] Validating: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[21/02/2022 6:04:31 pm] Copied: 1U5T-14G424-BK_1616682400000.TAR.GZ 
[21/02/2022 6:04:31 pm] Checking Existing File: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[21/02/2022 6:04:31 pm] Copying: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[21/02/2022 6:05:42 pm] Validating: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[21/02/2022 6:05:58 pm] Copied: 4U5T-14G422-BDF_1615431510000.TAR.GZ 
[21/02/2022 6:05:58 pm] Checking Existing File: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[21/02/2022 6:05:58 pm] Copying: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[21/02/2022 6:07:19 pm] Validating: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[21/02/2022 6:07:31 pm] Copied: 4U5T-14G422-BCF_1615431448000.TAR.GZ 
[21/02/2022 6:07:31 pm] Checking Existing File: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[21/02/2022 6:07:31 pm] Copying: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[21/02/2022 6:09:00 pm] Validating: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[21/02/2022 6:09:18 pm] Copied: 4U5T-14G422-BBF_1615431222000.TAR.GZ 
[21/02/2022 6:09:18 pm] Checking Existing File: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[21/02/2022 6:09:18 pm] Copying: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[21/02/2022 6:10:46 pm] Validating: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[21/02/2022 6:11:04 pm] Copied: 4U5T-14G422-BAF_1615431156000.TAR.GZ 
[21/02/2022 6:11:05 pm] Generating reformat.lst
[21/02/2022 6:11:05 pm] Generating autoinstall.lst
[21/02/2022 6:11:05 pm] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

SaNdMaN · 21 February 2022 21:45

Hello.

Am I wrong in assuming that you didn’t remove the USB after the process ended? (green screen). If so, the error you are receiving is expected, since it’s trying to do something that’s prohibited in the build the unit currently is.

Also, did you master reset?.

Wesow · 21 February 2022 22:05

Hi SaNdMaN
Thank you for your input , I did actually remove the usb once it asked (green screen) ,then it ask to insert it again and I did after few seconds the error message appaired then it then system reset it self.

SaNdMaN · 21 February 2022 22:23

Strange, it should not have asked that since after a reformat process there’s nothing else to do.

Have you master reset?.

Create an interrogator log, run it and send the log.
Make sure to redact your VIN from the file’s title and content if you care about that.

CyanLabs · 21 February 2022 23:02

Correct… Please re read our instructions which clearly states not to reinsert it at that point, it will result in THIS exact error otherwise. Master reset as stated in the instructions and all will be good.

Wesow · 21 February 2022 23:05

Thanks Gents…I did another master re set and now it is working as advertise

system · 23 February 2022 13:13

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