Error in : PKG_ERR03

I’m getting an error message 10-15 seconds into the reformatting phase. IT performed the updater successfully, asked to restart the vehicle and now I get Error in : PKG_ERR03 message only 10-15 seconds in. I’ve tried both USB ports, validated all the files again and still same error message. I’m using a 32GB Sandisk USB thumb drive.


SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.4.22048

New SYNC Version: 3.4.23088

Do you have a error message, if so what is it?
Error in : PKG_ERR03

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.11.10.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.11.10.0
Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

PREVIOUS CONFIGURATION
Version: 3.4.22048
Region: NA
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: SanDisk Ultra USB Device
Size: 28.6GB
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
APPS=NU5T-14G381-AC_1682460957000.TAR.GZ
MAP=4U5T-14G421-CJF_1682462901000.TAR.GZ
MAP=4U5T-14G421-CHF_1682462859000.TAR.GZ
MAP=4U5T-14G421-CFF_1682462169000.TAR.GZ
MAP=4U5T-14G421-CGF_1682462518000.TAR.GZ
MAP=4U5T-14G421-CEF_1682461522000.TAR.GZ
MAP=4U5T-14G421-CDF_1682463264000.TAR.GZ
MAP=4U5T-14G421-CCF_1682461368000.TAR.GZ
MAP=4U5T-14G421-CBF_1682461295000.TAR.GZ
MAP=4U5T-14G421-CAF_1682461100000.TAR.GZ
MAP_LICENSE=4U5T-14G424-CF_1682464057000.TAR.GZ
VOICE_NAV=4U5T-14G422-CAM_1682463335000.TAR.GZ
VOICE_NAV=4U5T-14G422-CBM_1682463581000.TAR.GZ
VOICE_NAV=4U5T-14G422-CCM_1682463747000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.10.0 Stable - downgrade  Mode - Sync 3.4.23088 NA

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction


FILES (19)
4U5T-14G381-AN_1552583626000.TAR.GZ (479.7MB)
GB5T-14G386-SC_85041.tar.gz (1.8KB)
1u5t-14g386-cb.tar.gz (8.5MB)
5U5T-14G391-CS_1660783942000.TAR.GZ (385.5MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)
NU5T-14G381-AC_1682460957000.TAR.GZ (869.8MB)
4U5T-14G421-CJF_1682462901000.TAR.GZ (693.3MB)
4U5T-14G421-CHF_1682462859000.TAR.GZ (1006.4MB)
4U5T-14G421-CFF_1682462169000.TAR.GZ (1.1GB)
4U5T-14G421-CGF_1682462518000.TAR.GZ (1.1GB)
4U5T-14G421-CEF_1682461522000.TAR.GZ (1.1GB)
4U5T-14G421-CDF_1682463264000.TAR.GZ (1.3GB)
4U5T-14G421-CCF_1682461368000.TAR.GZ (1.1GB)
4U5T-14G421-CBF_1682461295000.TAR.GZ (1.1GB)
4U5T-14G421-CAF_1682461100000.TAR.GZ (1002.3MB)
4U5T-14G424-CF_1682464057000.TAR.GZ (1.6KB)
4U5T-14G422-CAM_1682463335000.TAR.GZ (1.2GB)
4U5T-14G422-CBM_1682463581000.TAR.GZ (784.2MB)
4U5T-14G422-CCM_1682463747000.TAR.GZ (536MB)

LOG
[7/22/2023 10:33:09 AM] Selected Region: NA - Release: Sync 3.4.23088 - Map Version: 2.22 (2022) - NA (06 2022) (Updated Voice) 
[7/22/2023 10:33:09 AM] Install Mode: Auto-Detect (downgrade) Forced: False 
[7/22/2023 10:33:09 AM] MY20 Protection: Auto-Detect 
[7/22/2023 10:33:09 AM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[7/22/2023 10:33:11 AM] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:11 AM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[7/22/2023 10:33:11 AM] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download) 
[7/22/2023 10:33:11 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[7/22/2023 10:33:11 AM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[7/22/2023 10:33:11 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/22/2023 10:33:12 AM] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:12 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/22/2023 10:33:13 AM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:13 AM] Checking Existing File: NU5T-14G381-AC_1682460957000.TAR.GZ 
[7/22/2023 10:33:16 AM] Validated: NU5T-14G381-AC_1682460957000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:16 AM] Checking Existing File: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[7/22/2023 10:33:17 AM] Validated: 4U5T-14G421-CJF_1682462901000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:17 AM] Checking Existing File: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[7/22/2023 10:33:20 AM] Validated: 4U5T-14G421-CHF_1682462859000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:20 AM] Checking Existing File: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[7/22/2023 10:33:23 AM] Validated: 4U5T-14G421-CFF_1682462169000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:23 AM] Checking Existing File: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[7/22/2023 10:33:26 AM] Validated: 4U5T-14G421-CGF_1682462518000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:26 AM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[7/22/2023 10:33:29 AM] Validated: 4U5T-14G421-CEF_1682461522000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:29 AM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[7/22/2023 10:33:32 AM] Validated: 4U5T-14G421-CDF_1682463264000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:32 AM] Checking Existing File: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[7/22/2023 10:33:35 AM] Validated: 4U5T-14G421-CCF_1682461368000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:35 AM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[7/22/2023 10:33:38 AM] Validated: 4U5T-14G421-CBF_1682461295000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:38 AM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[7/22/2023 10:33:41 AM] Validated: 4U5T-14G421-CAF_1682461100000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:41 AM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[7/22/2023 10:33:41 AM] Validated: 4U5T-14G424-CF_1682464057000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:41 AM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[7/22/2023 10:33:44 AM] Validated: 4U5T-14G422-CAM_1682463335000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:44 AM] Checking Existing File: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[7/22/2023 10:33:46 AM] Validated: 4U5T-14G422-CBM_1682463581000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:46 AM] Checking Existing File: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[7/22/2023 10:33:48 AM] Validated: 4U5T-14G422-CCM_1682463747000.TAR.GZ (Skipping Download) 
[7/22/2023 10:33:48 AM] Preparing USB drive
[7/22/2023 10:33:48 AM] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ 
[7/22/2023 10:34:00 AM] 4U5T-14G381-AN_1552583626000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:34:00 AM] Checking Existing File: GB5T-14G386-SC_85041.tar.gz 
[7/22/2023 10:34:00 AM] GB5T-14G386-SC_85041.tar.gz exists and validated successfully, skipping copy 
[7/22/2023 10:34:00 AM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[7/22/2023 10:34:01 AM] 1u5t-14g386-cb.tar.gz exists and validated successfully, skipping copy 
[7/22/2023 10:34:01 AM] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ 
[7/22/2023 10:34:11 AM] 5U5T-14G391-CS_1660783942000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:34:11 AM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ 
[7/22/2023 10:34:26 AM] 4U5T-14G423-CC_1615429225000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:34:26 AM] Checking Existing File: NU5T-14G381-AC_1682460957000.TAR.GZ 
[7/22/2023 10:34:49 AM] NU5T-14G381-AC_1682460957000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:34:49 AM] Checking Existing File: 4U5T-14G421-CJF_1682462901000.TAR.GZ 
[7/22/2023 10:35:07 AM] 4U5T-14G421-CJF_1682462901000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:35:07 AM] Checking Existing File: 4U5T-14G421-CHF_1682462859000.TAR.GZ 
[7/22/2023 10:35:34 AM] 4U5T-14G421-CHF_1682462859000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:35:34 AM] Checking Existing File: 4U5T-14G421-CFF_1682462169000.TAR.GZ 
[7/22/2023 10:36:03 AM] 4U5T-14G421-CFF_1682462169000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:36:03 AM] Checking Existing File: 4U5T-14G421-CGF_1682462518000.TAR.GZ 
[7/22/2023 10:36:33 AM] 4U5T-14G421-CGF_1682462518000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:36:33 AM] Checking Existing File: 4U5T-14G421-CEF_1682461522000.TAR.GZ 
[7/22/2023 10:37:03 AM] 4U5T-14G421-CEF_1682461522000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:37:03 AM] Checking Existing File: 4U5T-14G421-CDF_1682463264000.TAR.GZ 
[7/22/2023 10:37:38 AM] 4U5T-14G421-CDF_1682463264000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:37:38 AM] Checking Existing File: 4U5T-14G421-CCF_1682461368000.TAR.GZ 
[7/22/2023 10:38:08 AM] 4U5T-14G421-CCF_1682461368000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:38:08 AM] Checking Existing File: 4U5T-14G421-CBF_1682461295000.TAR.GZ 
[7/22/2023 10:38:38 AM] 4U5T-14G421-CBF_1682461295000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:38:38 AM] Checking Existing File: 4U5T-14G421-CAF_1682461100000.TAR.GZ 
[7/22/2023 10:39:05 AM] 4U5T-14G421-CAF_1682461100000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:39:05 AM] Checking Existing File: 4U5T-14G424-CF_1682464057000.TAR.GZ 
[7/22/2023 10:39:05 AM] 4U5T-14G424-CF_1682464057000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:39:05 AM] Checking Existing File: 4U5T-14G422-CAM_1682463335000.TAR.GZ 
[7/22/2023 10:39:38 AM] 4U5T-14G422-CAM_1682463335000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:39:38 AM] Checking Existing File: 4U5T-14G422-CBM_1682463581000.TAR.GZ 
[7/22/2023 10:39:58 AM] 4U5T-14G422-CBM_1682463581000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:39:58 AM] Checking Existing File: 4U5T-14G422-CCM_1682463747000.TAR.GZ 
[7/22/2023 10:40:12 AM] 4U5T-14G422-CCM_1682463747000.TAR.GZ exists and validated successfully, skipping copy 
[7/22/2023 10:40:12 AM] Generating reformat.lst
[7/22/2023 10:40:12 AM] Generating autoinstall.lst
[7/22/2023 10:40:12 AM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 
1 Like

IMG_0588

Try with a different USB device if you can.

So that fixed it! I went out and bought a new Sandisk 128gb and tried that and it worked first try.

So why would that be the issue? My other thumb drive I bought specifically for doing these updates and this is only the 3rd time I’ve updated and maybe have only used that thumb drive a total of 5-6 times?

Hard to say, but the way it was failing (right after starting) pointed towards a bad device or bad hub (which was going to be my 2nd recommendation if another device didn’t work). Usually Sandisk does not have any issues since it’s a quality brand but who knows, really.

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