Error Instl_err12

[hasher13 (Howard)]

What is your SYNC Region? USA

What was your Old SYNC Version? 3.3, 19052

What is your current SYNC Version? Same since upgrade did not work

What version of Syn3 Updater are you using? Syn3

Do you have Navigation? yes

Have you read the documentation at Syn3 Updater - CyanLabs ? yes

Do you have a error message, if so what is it? Instl_err12

---

Please paste your log output or provide the URL to your log file below
(Log files can be found on the root of your USB drive or in %localappdata%\CyanLabs\Syn3Updater\Logs)

    CYANLABS - SYN3 UPDATER - V2.10.1.0
    Branch: Stable
    Operating System: Microsoft Windows 10 Pro (2009)
    
    PREVIOUS CONFIGURATION
    Version: 3.3.19052
    Region: NA
    Navigation: True
    Install Mode: Auto-Detect (reformat)
    Install Mode Overridden: False
    My20 Protection Enabled: Auto-Detect
    
    DESTINATION DETAILS
    Mode: Drive
    Model: Generic Flash Disk USB Device
    FileSystem: FAT32
    Partition Type: MBR
    
    REFORMAT.LST
    GRACENOTES=4U5T-14G423-CA_123766.tar.gz
    APPS=5U5T-14G381-AP_1555085337000.TAR.GZ
    VOICE=5U5T-14G391-CL_1580862907000.TAR.GZ
    VOICE_NAV=4U5T-14G422-CCH_1615429127000.TAR.GZ
    VOICE_NAV=4U5T-14G422-CBH_1615429039000.TAR.GZ
    VOICE_NAV=4U5T-14G422-CAH_1615428946000.TAR.GZ
    MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ
    MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ
    MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ
    MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ
    MAP=4U5T-14G421-CED_1615428554000.TAR.GZ
    MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ
    MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ
    MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ
    MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ
    MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ
    
    
    AUTOINSTALL.LST
    ; CyanLabs Syn3Updater 2.10.1.0 Stable - reformat  Mode - Sync 3.4.19101 NA
    
    [SYNCGen3.0_ALL_PRODUCT]
    Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
    Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
    Options = AutoInstall
    
    FILES (17)
    1u5t-14g386-cb.tar.gz (8.5MB)
    4U5T-14G423-CA_123766.tar.gz (724.2MB)
    5U5T-14G381-AP_1555085337000.TAR.GZ (891.2MB)
    5U5T-14G391-CL_1580862907000.TAR.GZ (385.4MB)
    4U5T-14G422-CCH_1615429127000.TAR.GZ (549.6MB)
    4U5T-14G422-CBH_1615429039000.TAR.GZ (772.4MB)
    4U5T-14G422-CAH_1615428946000.TAR.GZ (1.3GB)
    4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
    4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
    4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
    4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
    4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
    4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
    4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
    4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
    4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
    4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)
    
    LOG
    [7/16/2021 10:24:05 PM] Selected Region: NA - Release: Sync 3.4.19101 - Map Version: 2.20 (2020) - NA 
    [7/16/2021 10:24:05 PM] Install Mode: Auto-Detect (reformat) Forced: False 
    [7/16/2021 10:24:05 PM] MY20 Protection: Auto-Detect 
    [7/16/2021 10:24:05 PM] Formatting USB drive
    [7/16/2021 10:24:05 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
    [7/16/2021 10:24:12 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [7/16/2021 10:24:12 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
    [7/16/2021 10:24:12 PM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz 
    [7/16/2021 10:24:17 PM] Validated: 4U5T-14G423-CA_123766.tar.gz (Skipping Download) 
    [7/16/2021 10:24:17 PM] Checking Existing File: 5U5T-14G381-AP_1555085337000.TAR.GZ 
    [7/16/2021 10:24:23 PM] Validated: 5U5T-14G381-AP_1555085337000.TAR.GZ (Skipping Download) 
    [7/16/2021 10:24:23 PM] Checking Existing File: 5U5T-14G391-CL_1580862907000.TAR.GZ 
    [7/16/2021 10:24:25 PM] Validated: 5U5T-14G391-CL_1580862907000.TAR.GZ (Skipping Download) 
    [7/16/2021 10:24:25 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
    [7/16/2021 10:24:28 PM] Validated: 4U5T-14G422-CCH_1615429127000.TAR.GZ (Skipping Download) 
    [7/16/2021 10:24:28 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
    [7/16/2021 10:24:32 PM] Validated: 4U5T-14G422-CBH_1615429039000.TAR.GZ (Skipping Download) 
    [7/16/2021 10:24:32 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
    [7/16/2021 10:24:32 PM] Validate: 4U5T-14G422-CAH_1615428946000.TAR.GZ (Failed!, Downloading)
    [7/16/2021 10:24:32 PM] Downloading: 4U5T-14G422-CAH_1615428946000.TAR.GZ
    [7/16/2021 10:25:46 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
    [7/16/2021 10:25:56 PM] Downloaded: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
    [7/16/2021 10:25:56 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
    [7/16/2021 10:25:56 PM] Downloading: 4U5T-14G421-CJD_1615428865000.TAR.GZ
    [7/16/2021 10:26:39 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
    [7/16/2021 10:26:44 PM] Downloaded: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
    [7/16/2021 10:26:44 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
    [7/16/2021 10:26:44 PM] Downloading: 4U5T-14G421-CHD_1615428793000.TAR.GZ
    [7/16/2021 10:27:41 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
    [7/16/2021 10:27:46 PM] Downloaded: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
    [7/16/2021 10:27:46 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
    [7/16/2021 10:27:46 PM] Downloading: 4U5T-14G421-CGD_1615428721000.TAR.GZ
    [7/16/2021 10:28:40 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
    [7/16/2021 10:28:46 PM] Downloaded: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
    [7/16/2021 10:28:46 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
    [7/16/2021 10:28:46 PM] Downloading: 4U5T-14G421-CFD_1615428639000.TAR.GZ
    [7/16/2021 10:29:34 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
    [7/16/2021 10:29:40 PM] Downloaded: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
    [7/16/2021 10:29:40 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
    [7/16/2021 10:29:40 PM] Downloading: 4U5T-14G421-CED_1615428554000.TAR.GZ
    [7/16/2021 10:30:31 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
    [7/16/2021 10:30:37 PM] Downloaded: 4U5T-14G421-CED_1615428554000.TAR.GZ 
    [7/16/2021 10:30:37 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
    [7/16/2021 10:30:37 PM] Downloading: 4U5T-14G421-CDD_1615428467000.TAR.GZ
    [7/16/2021 10:31:53 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
    [7/16/2021 10:32:00 PM] Downloaded: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
    [7/16/2021 10:32:00 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
    [7/16/2021 10:32:00 PM] Downloading: 4U5T-14G421-CCD_1615428361000.TAR.GZ
    [7/16/2021 10:32:53 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
    [7/16/2021 10:32:59 PM] Downloaded: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
    [7/16/2021 10:32:59 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
    [7/16/2021 10:32:59 PM] Downloading: 4U5T-14G421-CBD_1615428261000.TAR.GZ
    [7/16/2021 10:33:59 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
    [7/16/2021 10:34:06 PM] Downloaded: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
    [7/16/2021 10:34:06 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
    [7/16/2021 10:34:06 PM] Downloading: 4U5T-14G421-CAD_1615428059000.TAR.GZ
    [7/16/2021 10:35:04 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
    [7/16/2021 10:35:10 PM] Downloaded: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
    [7/16/2021 10:35:10 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
    [7/16/2021 10:35:10 PM] Downloading: 4U5T-14G424-CD_1616778089000.TAR.GZ
    [7/16/2021 10:35:11 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
    [7/16/2021 10:35:11 PM] Downloaded: 4U5T-14G424-CD_1616778089000.TAR.GZ 
    [7/16/2021 10:35:11 PM] Preparing USB drive
    [7/16/2021 10:35:11 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
    [7/16/2021 10:35:11 PM] Copying: 1u5t-14g386-cb.tar.gz 
    [7/16/2021 10:35:12 PM] Validating: 1u5t-14g386-cb.tar.gz 
    [7/16/2021 10:35:12 PM] Copied: 1u5t-14g386-cb.tar.gz 
    [7/16/2021 10:35:12 PM] Checking Existing File: 4U5T-14G423-CA_123766.tar.gz 
    [7/16/2021 10:35:12 PM] Copying: 4U5T-14G423-CA_123766.tar.gz 
    [7/16/2021 10:36:40 PM] Validating: 4U5T-14G423-CA_123766.tar.gz 
    [7/16/2021 10:37:07 PM] Copied: 4U5T-14G423-CA_123766.tar.gz 
    [7/16/2021 10:37:07 PM] Checking Existing File: 5U5T-14G381-AP_1555085337000.TAR.GZ 
    [7/16/2021 10:37:07 PM] Copying: 5U5T-14G381-AP_1555085337000.TAR.GZ 
    [7/16/2021 10:38:56 PM] Validating: 5U5T-14G381-AP_1555085337000.TAR.GZ 
    [7/16/2021 10:39:29 PM] Copied: 5U5T-14G381-AP_1555085337000.TAR.GZ 
    [7/16/2021 10:39:29 PM] Checking Existing File: 5U5T-14G391-CL_1580862907000.TAR.GZ 
    [7/16/2021 10:39:29 PM] Copying: 5U5T-14G391-CL_1580862907000.TAR.GZ 
    [7/16/2021 10:40:16 PM] Validating: 5U5T-14G391-CL_1580862907000.TAR.GZ 
    [7/16/2021 10:40:31 PM] Copied: 5U5T-14G391-CL_1580862907000.TAR.GZ 
    [7/16/2021 10:40:31 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
    [7/16/2021 10:40:31 PM] Copying: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
    [7/16/2021 10:41:38 PM] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
    [7/16/2021 10:41:59 PM] Copied: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
    [7/16/2021 10:41:59 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
    [7/16/2021 10:41:59 PM] Copying: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
    [7/16/2021 10:43:35 PM] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
    [7/16/2021 10:44:03 PM] Copied: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
    [7/16/2021 10:44:03 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
    [7/16/2021 10:44:03 PM] Copying: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
    [7/16/2021 10:46:44 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
    [7/16/2021 10:47:33 PM] Copied: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
    [7/16/2021 10:47:33 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
    [7/16/2021 10:47:33 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
    [7/16/2021 10:48:54 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
    [7/16/2021 10:49:19 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
    [7/16/2021 10:49:19 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
    [7/16/2021 10:49:19 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
    [7/16/2021 10:51:20 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
    [7/16/2021 10:51:53 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
    [7/16/2021 10:51:53 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
    [7/16/2021 10:51:53 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
    [7/16/2021 10:54:08 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
    [7/16/2021 10:54:47 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
    [7/16/2021 10:54:47 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
    [7/16/2021 10:54:47 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
    [7/16/2021 10:56:56 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
    [7/16/2021 10:57:31 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
    [7/16/2021 10:57:31 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
    [7/16/2021 10:57:31 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ 
    [7/16/2021 10:59:42 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
    [7/16/2021 11:00:18 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ 
    [7/16/2021 11:00:18 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
    [7/16/2021 11:00:18 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
    [7/16/2021 11:02:55 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
    [7/16/2021 11:03:43 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
    [7/16/2021 11:03:43 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
    [7/16/2021 11:03:43 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
    [7/16/2021 11:05:56 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
    [7/16/2021 11:06:37 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
    [7/16/2021 11:06:37 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
    [7/16/2021 11:06:37 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
    [7/16/2021 11:08:57 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
    [7/16/2021 11:09:40 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
    [7/16/2021 11:09:40 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
    [7/16/2021 11:09:40 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
    [7/16/2021 11:11:54 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
    [7/16/2021 11:12:35 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
    [7/16/2021 11:12:35 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
    [7/16/2021 11:12:35 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ 
    [7/16/2021 11:12:35 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
    [7/16/2021 11:12:35 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ 
    [7/16/2021 11:12:35 PM] Generating reformat.lst
    [7/16/2021 11:12:35 PM] Generating autoinstall.lst
    [7/16/2021 11:12:35 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 
    

---

Getting this error when trying to do the update. I tried to download 2 different upgrades, but get the same error. I bought a used 2016 Expedition, that did not have Nav, but replaced the APIM with Nav in 2020. Updated automatically to 3.3 and now can’t save paired phones, does not save audio source or navigation destination when turn off and on the car.
Thanks,
Howard
…

[CyanLabs (Scott)]

INSTL_ERR12 trying to upgrade 3.0 to 3.4 with navi

Upon further research https://www.reddit.com/r/Ford/comments/bljkmx/sync_3_master_reset_not_working/ This appears to be a hardware fault, i have found 2 or 3 people online with this issue all went to ford and got the APIM replaced under warranty. Out of curiosity are you also not able to persist changes, phones that are added, radio presets etc?

[hasher13 (Howard)]

Thanks for getting back to me. I am not sure if it is still under warranty but may be worth it since this current version is very frustrating. Radio and Sat Channels are saved. recent destinations, previously paired phones and current destination are not saved when turning car off and on again. I can have it on XM, turn off, then back on and will default to radio.
H-

[CyanLabs (Scott)]

yeah sounds like your APIM is faulty, contact ford if it’s warranty or replace it outside of warranty otherwise.

[hasher13 (Howard)]

Thank you,
H

[F150Chief]

If you end up replacing the APIM, I would advise getting a KU5T or KL3T model with 32GB memory. These are newer models with updated firmware and are easy to update. The 4U5T models are identical.

Do NOT purchase a 5U5T or Lxxx series as these are MY20 models that have the new screens and drivers. They are not compatible with the reformatter tool used with the update app.