Help! 3.4.19274 to 3.4.20196

I upgraded my 2017 Edge to 3.4. on screen it said 3.4.19274 after installation. I have been having issues with my iphone connected via usb (ie sound not going up or down) so I thought I would upgrade to 3.4.20196. I started the syn3 updater up. downloaded the 3.4.20196 file to the usb then spent 48 minutes uodating in the car. after a master reset the software version says 3.4.19200 is this correct or have i missed something? thanks in advance

Of course it’s not correct, it says 19200 instead of 20196 as you wanted.

Also, what did you exactly do?
Do you have the log file that’s created in the USB?
Post that to see how you created the usb.

I think this would be solved by creating a new usb with you current and desired version.

Not sure what you did though…

CYANLABS - FORD SYNC DOWNLOADER - V2.1.1.1

PREVIOUS CONFIGURATION
Version: Any other SYNC Version
Region: EU
Navigation: True

USB DETAILS
Model: USB Device (Size: 29.3GB)
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
APPS=5U5T-14G381-CD_1564401086000.TAR.GZ
ENH_DAB=1U5T-14G658-AD_1544799507000.TAR.GZ
GRACENOTES=4U5T-14G423-AA_123694.tar.gz
VOICE=5U5T-14G391-AK_1571068712000.TAR.GZ
MAP=1U5T-14G421-BAF_1580858019000.TAR.GZ
MAP=1U5T-14G421-BBF_1580858113000.TAR.GZ
MAP=1U5T-14G421-BCF_1580858198000.TAR.GZ
MAP=1U5T-14G421-BDF_1580858255000.TAR.GZ
MAP=1U5T-14G421-BEF_1580858316000.TAR.GZ
MAP=1U5T-14G421-BFF_1580858475000.TAR.GZ
MAP=1U5T-14G421-BGF_1580858524000.TAR.GZ
MAP=1U5T-14G421-BHF_1580858580000.TAR.GZ
MAP=1U5T-14G421-BJF_1580858694000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BH_1582138650000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAE_1580861780000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBE_1580861854000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCE_1580861916000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDE_1580862152000.TAR.GZ

AUTOINSTALL.LST
; Generated by CyanLabs Ford Sync Downloader - Sync 3.4.19200 EU

[SYNCGen3.0_ALL]
Item1 = 1U5T-14G386-CB - SyncMyRide\1U5T-14G386-CB.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz

Options = AutoInstall

SYNCMYRIDE FILES (19)
5U5T-14G381-CD_1564401086000.TAR.GZ (828.2MB)
1U5T-14G658-AD_1544799507000.TAR.GZ (61.8MB)
4U5T-14G423-AA_123694.tar.gz (709.2MB)
5U5T-14G391-AK_1571068712000.TAR.GZ (1.5GB)
1U5T-14G421-BAF_1580858019000.TAR.GZ (2.2GB)
1U5T-14G421-BBF_1580858113000.TAR.GZ (451.8MB)
1U5T-14G421-BCF_1580858198000.TAR.GZ (1.6GB)
1U5T-14G421-BDF_1580858255000.TAR.GZ (1GB)
1U5T-14G421-BEF_1580858316000.TAR.GZ (1.6GB)
1U5T-14G421-BFF_1580858475000.TAR.GZ (2.3GB)
1U5T-14G421-BGF_1580858524000.TAR.GZ (1.8GB)
1U5T-14G421-BHF_1580858580000.TAR.GZ (2.4GB)
1U5T-14G421-BJF_1580858694000.TAR.GZ (22MB)
1U5T-14G424-BH_1582138650000.TAR.GZ (1.7KB)
4U5T-14G422-BAE_1580861780000.TAR.GZ (2.2GB)
4U5T-14G422-BBE_1580861854000.TAR.GZ (2GB)
4U5T-14G422-BCE_1580861916000.TAR.GZ (1.5GB)
4U5T-14G422-BDE_1580862152000.TAR.GZ (1.9GB)
1u5t-14g386-cb.tar.gz (8.5MB)

LOG
INFO: Starting process (Sync 3.4.19200 - EU - F9 (2019) - EU)
INFO: Downloading 5U5T-14G381-CD_1564401086000.TAR.GZ
INFO: Downloading 1U5T-14G658-AD_1544799507000.TAR.GZ
INFO: Verifying integrity of 5U5T-14G381-CD_1564401086000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-CD_1564401086000.TAR.GZ
INFO: Verifying integrity of 1U5T-14G658-AD_1544799507000.TAR.GZ
INFO: Successfully Verified 1U5T-14G658-AD_1544799507000.TAR.GZ
INFO: All downloads completed and verified!
INFO: Re-creating partition table as MBR and ExFat on selected USB drive
INFO: Creating and formatting the ExFat partition on selected USB drive
INFO: Creating reformat.lst on root of selected USB Drive
INFO: Creating autoinstall.lst on root of selected USB Drive for Sync 3.4.19200
INFO: Copying 5U5T-14G381-CD_1564401086000.TAR.GZ
INFO: Verifying integrity of 5U5T-14G381-CD_1564401086000.TAR.GZ (this could take some time)
INFO: Successfully Verified 5U5T-14G381-CD_1564401086000.TAR.GZ
INFO: Copying 1U5T-14G658-AD_1544799507000.TAR.GZ
INFO: Verifying integrity of 1U5T-14G658-AD_1544799507000.TAR.GZ (this could take some time)
INFO: Successfully Verified 1U5T-14G658-AD_1544799507000.TAR.GZ
INFO: Copying 4U5T-14G423-AA_123694.tar.gz
INFO: Verifying integrity of 4U5T-14G423-AA_123694.tar.gz (this could take some time)
INFO: Successfully Verified 4U5T-14G423-AA_123694.tar.gz
INFO: Copying 5U5T-14G391-AK_1571068712000.TAR.GZ
INFO: Verifying integrity of 5U5T-14G391-AK_1571068712000.TAR.GZ (this could take some time)
INFO: Successfully Verified 5U5T-14G391-AK_1571068712000.TAR.GZ
INFO: Copying 1U5T-14G421-BAF_1580858019000.TAR.GZ
INFO: Verifying integrity of 1U5T-14G421-BAF_1580858019000.TAR.GZ (this could take some time)
INFO: Successfully Verified 1U5T-14G421-BAF_1580858019000.TAR.GZ
INFO: Copying 1U5T-14G421-BBF_1580858113000.TAR.GZ
INFO: Verifying integrity of 1U5T-14G421-BBF_1580858113000.TAR.GZ (this could take some time)
INFO: Successfully Verified 1U5T-14G421-BBF_1580858113000.TAR.GZ
INFO: Copying 1U5T-14G421-BCF_1580858198000.TAR.GZ
INFO: Verifying integrity of 1U5T-14G421-BCF_1580858198000.TAR.GZ (this could take some time)
INFO: Successfully Verified 1U5T-14G421-BCF_1580858198000.TAR.GZ
INFO: Copying 1U5T-14G421-BDF_1580858255000.TAR.GZ
INFO: Verifying integrity of 1U5T-14G421-BDF_1580858255000.TAR.GZ (this could take some time)
INFO: Successfully Verified 1U5T-14G421-BDF_1580858255000.TAR.GZ
INFO: Copying 1U5T-14G421-BEF_1580858316000.TAR.GZ
INFO: Verifying integrity of 1U5T-14G421-BEF_1580858316000.TAR.GZ (this could take some time)
INFO: Successfully Verified 1U5T-14G421-BEF_1580858316000.TAR.GZ
INFO: Copying 1U5T-14G421-BFF_1580858475000.TAR.GZ
INFO: Verifying integrity of 1U5T-14G421-BFF_1580858475000.TAR.GZ (this could take some time)
INFO: Successfully Verified 1U5T-14G421-BFF_1580858475000.TAR.GZ
INFO: Copying 1U5T-14G421-BGF_1580858524000.TAR.GZ
INFO: Verifying integrity of 1U5T-14G421-BGF_1580858524000.TAR.GZ (this could take some time)
INFO: Successfully Verified 1U5T-14G421-BGF_1580858524000.TAR.GZ
INFO: Copying 1U5T-14G421-BHF_1580858580000.TAR.GZ
INFO: Verifying integrity of 1U5T-14G421-BHF_1580858580000.TAR.GZ (this could take some time)
INFO: Successfully Verified 1U5T-14G421-BHF_1580858580000.TAR.GZ
INFO: Copying 1U5T-14G421-BJF_1580858694000.TAR.GZ
INFO: Verifying integrity of 1U5T-14G421-BJF_1580858694000.TAR.GZ (this could take some time)
INFO: Successfully Verified 1U5T-14G421-BJF_1580858694000.TAR.GZ
INFO: Copying 1U5T-14G424-BH_1582138650000.TAR.GZ
INFO: Verifying integrity of 1U5T-14G424-BH_1582138650000.TAR.GZ (this could take some time)
INFO: Successfully Verified 1U5T-14G424-BH_1582138650000.TAR.GZ
INFO: Copying 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Verifying integrity of 4U5T-14G422-BAE_1580861780000.TAR.GZ (this could take some time)
INFO: Successfully Verified 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Copying 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Verifying integrity of 4U5T-14G422-BBE_1580861854000.TAR.GZ (this could take some time)
INFO: Successfully Verified 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Copying 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Verifying integrity of 4U5T-14G422-BCE_1580861916000.TAR.GZ (this could take some time)
INFO: Successfully Verified 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Copying 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Verifying integrity of 4U5T-14G422-BDE_1580862152000.TAR.GZ (this could take some time)
INFO: Successfully Verified 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Copying 1u5t-14g386-cb.tar.gz
INFO: Verifying integrity of 1u5t-14g386-cb.tar.gz (this could take some time)
INFO: Successfully Verified 1u5t-14g386-cb.tar.gz
INFO: ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

I need help . I apologize that I am not a computer head

I think I’ve worked out what I did. I didn’t actually copy the new files successfully to the usb drive!!! doh!!!

You do not have to copy anything anywhere.
Could it be that you are also using the old tool?
Make sure to download and install the current app, syn3 updater…

Once you do, set your current and desired versions and that’s it.

Edit: and also, then log shows that you selected 19200 as desired version… So that’s why you got 19200…

Yeah as SandMan said, you selected 19200 hence why you got 19200.

ok wind your necks in. as i said i understand why now. i hadnt let syn3 copy the right files to my usb. now all updated so nob off.

Actually i guess you can “nob off”

Also this is not the reason, you literally selected 19200 then complained that you had 19200. ass!