# How long does the Interrogator USB take to run? **URL:** \ **Category:** CyanLabs Update Support\ **Tags:** nav, na, oem, SYNC3, APIM\ **Created:** [18 August 2024 22:38 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870 "2024-08-18T22:38:02Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Talthyren](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/t/71e660/32.png) [@Talthyren](https://community.cyanlabs.net/u/Talthyren)\ **Post date:** [18 August 2024 22:38 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/1 "2024-08-18T22:38:02Z")
Hi there I am a new user… Ive been trying to run the Interrogator USB to get information on my unit. When I plug it in it just says “Updating System Software…” for as long as 2 hours. When I check for the log on the USB, there is nothing. Please help? * * * **SYNC Region:** NA **Navigation Variant:** Nav **Manufacturer Year:** Unknown **Install Type:** OEM **Old SYNC Version:** 2.2.16280 **New SYNC Version:** 2.2.16280 **Do you have a error message, if so what is it?** **Update Method:** CyanLabs Syn3 Updater **Syn3 Updater Version:** Latest **Syn3 Updater Documentation Read:** yes **Syn3 Updater Log File** ```no-highlight InterrogatorLog() + CopyInterrogatorLog + ``` ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [18 August 2024 23:25 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/2 "2024-08-18T23:25:23Z")
Hi. It’s almost immediate, so it seems yours is stuck. ---
**Author:** ![Talthyren](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/t/71e660/32.png) [@Talthyren](https://community.cyanlabs.net/u/Talthyren)\ **Post date:** [18 August 2024 23:36 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/3 "2024-08-18T23:36:21Z")
Are there any steps I can try to take to get it unstuck? My car is a 2017 so I’m assuming my update will go fine as I don’t have the MY20 or whatever but I wanted to be safe. ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [18 August 2024 23:51 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/4 "2024-08-18T23:51:18Z")
Running 2.2 I would also assume it’s the stock APIM, but that’s just a guess. What interrogator package are you running? ---
**Author:** ![Talthyren](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/t/71e660/32.png) [@Talthyren](https://community.cyanlabs.net/u/Talthyren)\ **Post date:** [19 August 2024 00:03 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/5 "2024-08-19T00:03:53Z")
Thanks for the reply. I just downloaded Syn3 updater 2 days ago so I assume I am using the latest and greatest. When I tried to make the USB to update to the latest Sync 3 version I got the big scary warning about bricking my unit if it was after 2020, Though knowing my unit is 2017 I chose the side of caution and was directed to create and run the interrogator USB, which I have tried 2-3 times now, all have just hanged at Updating System Software forever. My current Sync 3 Version is 2.2 build 16280, and I am looking to upgrade to whatever the latest was, 3.4 (and change) I believe. I hope that helps clarify. ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [19 August 2024 00:11 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/6 "2024-08-19T00:11:56Z")
That’s all good, but that’s not what I asked for. I’ll ask it differently: - what version did you tell Syn3Updater you are currently running?. - check the USB’s root, share the autoinstall.lst file. Also, what kind of device are you using?. ---
**Author:** ![Talthyren](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/t/71e660/32.png) [@Talthyren](https://community.cyanlabs.net/u/Talthyren)\ **Post date:** [19 August 2024 01:32 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/7 "2024-08-19T01:32:18Z")
I apologize, I didn’t understand the question, I do appreciate your help. Ive attached the autoinstall.lst as well as a screenshot of my Syn3 Setup. I am using a 32 GB USB 3.0 Thumb drive that’s relativity new. ![image](https://community.cyanlabs.net/uploads/default/original/2X/3/38e882c2ae3fee2d006c956b56d4d7426b21dc01.jpeg) [autoinstall.lst](https://community.cyanlabs.net/uploads/short-url/AdQekTkaMUyAHdzkzZH341eqR5A.lst) (232 Bytes) ---
**Author:** ![Rollback\_Jockey](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/rollback_jockey/32/2479_2.png) [@Rollback\_Jockey](https://community.cyanlabs.net/u/Rollback_Jockey)\ **Post date:** [19 August 2024 10:34 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/8 "2024-08-19T10:34:58Z")
> [@Talthyren](#): > > I am using a 32 GB USB 3.0 Thumb drive that’s relativity new. What make? New means nothing if its Chinese junk. That autoinstall file references an interrogator utility, it’s not a sync update file. ---
**Author:** ![Talthyren](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/t/71e660/32.png) [@Talthyren](https://community.cyanlabs.net/u/Talthyren)\ **Post date:** [22 August 2024 23:45 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/9 "2024-08-22T23:45:53Z")
I bought a brand new Samsung 64 GB usb 3.0 drive, same thing, pop in usb, power on car “Updating System software” forever ☹ I wish I knew what I was doing wrong. ---
**Author:** ![bill32399](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/bill32399/32/2724_2.png) [@bill32399](https://community.cyanlabs.net/u/bill32399)\ **Post date:** [23 August 2024 01:43 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/10 "2024-08-23T01:43:04Z")
How long is forever. It takes 45 min. ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [23 August 2024 03:10 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/11 "2024-08-23T03:10:29Z")
> [@Talthyren](#): > > I wish I knew what I was doing wrong. What kind of package are you trying to run? An interrogator one? A full upgrade one? ---
**Author:** ![kylehennen](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/kylehennen/32/10568_2.png) [@kylehennen](https://community.cyanlabs.net/u/kylehennen)\ **Post date:** [2 September 2024 23:27 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/12 "2024-09-02T23:27:54Z")
He posts under that he is trying to run the interrogator file. I am having the exact same issues as he. 2017 Expedition EL. Sync 3 version 2.0. Never run the update before and, like OP, wanted to do the interrogator since I bought this car used and have no clue of parts of the vehicle have been changed. The Syn3 application installed the interrogator onto my thumb drive. I started the car up and plugged it in, but the process that should be relatively instantaneous (interrogator) just stayed forever. ---
**Author:** ![system](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://community.cyanlabs.net/u/system)\ **Post date:** [9 September 2024 23:14 UTC](https://community.cyanlabs.net/t/how-long-does-the-interrogator-usb-take-to-run/14870/13 "2024-09-09T23:14:42Z")
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