# How to Troubleshoot Sync 3 Update Stuck at "Installing Update" Screen?

**URL:** <https://community.cyanlabs.net/t/how-to-troubleshoot-sync-3-update-stuck-at-installing-update-screen/14041>\
**Category:** Non SYNC 3 Support\
**Tags:** Syn3Updater, SYNC3, APIM\
**Created:** [31 May 2024 17:17 UTC](https://community.cyanlabs.net/t/how-to-troubleshoot-sync-3-update-stuck-at-installing-update-screen/14041 "2024-05-31T17:17:17Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![denizcan](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/denizcan/32/13478_2.png) [@denizcan](https://community.cyanlabs.net/u/denizcan)\
**Post date:** [31 May 2024 17:17 UTC](https://community.cyanlabs.net/t/how-to-troubleshoot-sync-3-update-stuck-at-installing-update-screen/14041/1 "2024-05-31T17:17:17Z")

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Hello everyone 🥰

I am having a bit of a meltdown with my Ford Sync 3 update! Been following the CyanLabs Syn3 Updater guide to a T, but my system’s been stuck on “Installing Update” for hours now. Not exactly progress city.

**Here’s the situation:**

Sync Stuck in First Gear: Currently running Sync 3 version 3.0, and trying to shift it into the latest CyanLabs gear.

USB Drive Ready to Roll: Using a 32GB USB drive, formatted to exFAT and loaded with the update files, just like the instructions say.

My trusty steed: My vehicle is a 2018 Ford F-150.

Tried Restarting Everything: Restarted the truck, jiggled the USB drive in and out, even waited patiently (for a really long time), but the update screen is like a stubborn mule - won’t budge!

Wondering if anyone has a clue what might be causing this or how to get things moving again. Maybe someone else has faced this update roadblock and has some wisdom to share?  
I also check go through this source: [https://community.cyanlabs.net/t/stuck-at-insert-usb-sti](https://community.cyanlabs.net/t/stuck-at-insert-usb-stick/5732)[mendix](https://www.igmguru.com/digital-marketing-programming/mendix-training/)

Thanks in advance!

Respected community 😇  
Deniz Can

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**Author:** ![warlock12118](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/w/e95f7d/32.png) [@warlock12118](https://community.cyanlabs.net/u/warlock12118)\
**Post date:** [31 May 2024 17:36 UTC](https://community.cyanlabs.net/t/how-to-troubleshoot-sync-3-update-stuck-at-installing-update-screen/14041/2 "2024-05-31T17:36:13Z")

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What’s actually on the screen right now?  
Do you have the standard Sync3 screen, the Mustang or ?

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**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\
**Post date:** [31 May 2024 21:25 UTC](https://community.cyanlabs.net/t/how-to-troubleshoot-sync-3-update-stuck-at-installing-update-screen/14041/3 "2024-05-31T21:25:00Z")

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Hello.

I’m not sure why you didn’t create a thread with the template, that would give use a lot of information.

So, lets make this simpler:  
A) provide the log for the usb you are using for upgrading  
B) create and run an interrogator log against the unit, then share the produced XML with us

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**Author:** ![system](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://community.cyanlabs.net/u/system)\
**Post date:** [30 June 2024 21:25 UTC](https://community.cyanlabs.net/t/how-to-troubleshoot-sync-3-update-stuck-at-installing-update-screen/14041/4 "2024-06-30T21:25:28Z")

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