# Interrigator not working **URL:** \ **Category:** Ford Update Support\ **Tags:** non-nav, eu, pre-my20, SYNC3, APIM\ **Created:** [2 September 2024 13:58 UTC](https://community.cyanlabs.net/t/interrigator-not-working/15016 "2024-09-02T13:58:16Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![adamsilver](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/adamsilver/32/14081_2.png) [@adamsilver](https://community.cyanlabs.net/u/adamsilver)\ **Post date:** [2 September 2024 13:58 UTC](https://community.cyanlabs.net/t/interrigator-not-working/15016/1 "2024-09-02T13:58:16Z")
Hi All Trying to do the 8" upgrade on my 2018 transit custom. I dont seem to have anything on the menus to check what version i am running I have prepared a drive for interogation but when plugged into my van all it comes up with s " usb 1 detected " even leaving it for a while nothing else comes up. Any ideas ? thanks * * * **SYNC Region:** EU **Navigation Variant:** Non Nav **Manufacturer Year:** Pre MY20 **Install Type:** Unknown **Old SYNC Version:** 1 **New SYNC Version:** 1 **Do you have a error message, if so what is it?** **Update Method:** Official Ford ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [2 September 2024 20:12 UTC](https://community.cyanlabs.net/t/interrigator-not-working/15016/2 "2024-09-02T20:12:15Z")
Hello. Upload a photo of the infotainment screen. ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [9 September 2024 20:12 UTC](https://community.cyanlabs.net/t/interrigator-not-working/15016/3 "2024-09-09T20:12:16Z")
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