# Interrogator USB stuck at "Updating System Software"

**URL:** <https://community.cyanlabs.net/t/interrogator-usb-stuck-at-updating-system-software/15517>\
**Category:** CyanLabs Update Support\
**Tags:** nav, na, SYNC3, APIM\
**Created:** [21 October 2024 03:22 UTC](https://community.cyanlabs.net/t/interrogator-usb-stuck-at-updating-system-software/15517 "2024-10-21T03:22:08Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![billya](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/b/ebca7d/32.png) [@billya](https://community.cyanlabs.net/u/billya)\
**Post date:** [21 October 2024 03:22 UTC](https://community.cyanlabs.net/t/interrogator-usb-stuck-at-updating-system-software/15517/1 "2024-10-21T03:22:08Z")

</div>

I am hoping someone can help me with an issue I am having trying to run the interrogator utility on my 2016 Lincoln MKX. I bought the car used so thought it would be best to be safe. I am using a 32 GB Kingston USB, and have tried creating it with both the install pathway and through the utilities section. After starting the car and letting the system initialize, I insert the USB. “Updating system software” pops up and it just remains stuck there. I have waited for 20 minutes with no changes, and no xml file on the USB. Attemping to upgrade to 3.3.19052. I would appreciate your advice.

* * *

**SYNC Region:** NA

**Navigation Variant:** Nav

**Manufacturer Year:** Unknown

**Install Type:** Unknown

**Old SYNC Version:** 1.0.15139

**New SYNC Version:** 3.3.19052

**Do you have a error message, if so what is it?**

**Update Method:** CyanLabs Syn3 Updater

**Syn3 Updater Version:** 2.13.0.0

**Syn3 Updater Documentation Read:** yes

**Syn3 Updater Log File**

```no-highlight
No update file

```

---

<div class="post-metadata">

**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\
**Post date:** [21 October 2024 11:18 UTC](https://community.cyanlabs.net/t/interrogator-usb-stuck-at-updating-system-software/15517/2 "2024-10-21T11:18:40Z")

</div>

Perform a master reset.  
What interrogator package are you using?.  
If you do not have luck running it, you can go into bezel diagnostics to see what the APIM model is, but based on it running Sync3 1.x I would guess it’s the original one.

---

<div class="post-metadata">

**Author:** ![billya](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/b/ebca7d/32.png) [@billya](https://community.cyanlabs.net/u/billya)\
**Post date:** [22 October 2024 01:28 UTC](https://community.cyanlabs.net/t/interrogator-usb-stuck-at-updating-system-software/15517/3 "2024-10-22T01:28:16Z")

</div>

Thanks for your reply, I did a master reset and it was unsuccessful. I am unsure of what interrogator package is being used.

I did end up using bezel diagnostics and found it was not MY20. Thanks for your help!

---

<div class="post-metadata">

**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\
**Post date:** [23 October 2024 19:13 UTC](https://community.cyanlabs.net/t/interrogator-usb-stuck-at-updating-system-software/15517/4 "2024-10-23T19:13:27Z")

</div>

Sync 3.0 version 1, not surprising. You have to reformat to go to Sync 3.2+.

---

<div class="post-metadata">

**Author:** ![system](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://community.cyanlabs.net/u/system)\
**Post date:** [25 October 2024 19:13 UTC](https://community.cyanlabs.net/t/interrogator-usb-stuck-at-updating-system-software/15517/5 "2024-10-25T19:13:29Z")

</div>

This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.