Issue Sync 3 to 3.4 - 4" screen

Hi everyone,

I tried to update my Sync 3 to version 3.4 on my 2019 Ford Ecosport.
But I believe that this version was incompatible, the update went well but the screen was cropped (I believe it’s because my screen is smaller).

I tried some new updates but the message “Updating system” stays on the screen but nothing happens. My Sync has no navigation.

I’m very layman on this topic.
Is it possible to work around this problem?

One more information:
The original version installed was SYNC3 v2.3.17118 (and my screen is 4")
And I tried to update to v3.4

LOG SYNC.txt (10,1,KB)

I attached the current log, maybe it can help.

And a photo.

Any update I try to do, I get the message on the screen “Updating system” but nothing happens for hours.

I think there are specific packages for smaller screens, wait for confirmation.

And also, do not post multiple times.
Post only once, if you need to add information, edit your last post, do not send a new one.

Sync 3.4 for the 4" screen would be 5U5T-14G381-FS 409Mb Sync3 v3.4.21098 08.04.2021

The log indicates this is loaded on the unit:
5U5T-14G381-ET (This is the 8" Screen version of the Sync app.)
5U5T-14G391-DP (Voice)
4U5T-14G423-DC Gracenotes)

The reason nothing happens for updating the unit is because there is only 235MB of memory left. You will need to delete Gracenotes from the unit to be able to load the correct Sync file for the 4" screen. This can be done with the Syn3 Updater, make a Gracenotes deletion usb and run that.

<d2p1:PartitionHealth type=“/fs/Nuance/” total=“1.3G” available=“4.5M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/grace” total=“1.3G” available=“22M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/” total=“1.2G” available=“1.0G”/>
<d2p1:PartitionHealth type=“/fs/rwdata/quip/” total=“35M” available=“35M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/quip/” total=“90M” available=“90M”/>
<d2p1:PartitionHealth type=“/fs/mp/” total=“1.4G” available=“132M”/>
<d2p1:PartitionHealth type="/fs/images/" total=“3.0G” available=“235M”/>

You can use this tutorial for reference.
Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4 - Ford / Guides & Info - CyanLabs Official Community

@gtoledo how did it go?

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