# Logs erro

**URL:** <https://community.cyanlabs.net/t/logs-erro/16442>\
**Category:** CyanLabs Update Support\
**Tags:** eu, nav, SYNC3, APIM\
**Created:** [3 January 2025 19:41 UTC](https://community.cyanlabs.net/t/logs-erro/16442 "2025-01-03T19:41:57Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![ricardonunes1](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/ricardonunes1/32/15088_2.png) [@ricardonunes1](https://community.cyanlabs.net/u/ricardonunes1)\
**Post date:** [3 January 2025 19:41 UTC](https://community.cyanlabs.net/t/logs-erro/16442/1 "2025-01-03T19:41:57Z")

</div>

I’m going to try to update the maps on my unit, but the car is imported from the United States and I don’t know if there are any changes, so I created the USB PEN Interrogatory logs, but when I try to open the logo it gives an error in the application.

Currently, when I try to see something on the map, only a red arrow appears, and that the closest address is 9,000kms away and I have information that the map version is F12.

What is the best way to have maps available for Portugal. Thanks

* * *

**SYNC Region:** EU

**Navigation Variant:** Nav

**Manufacturer Year:** Unknown

**Install Type:** Unknown

**Old SYNC Version:** 3.4.23188

**New SYNC Version:** 3.4.23188

**Do you have a error message, if so what is it?**  
The XLM file you have selected Could not be read,…

**Update Method:** CyanLabs Syn3 Updater

**Syn3 Updater Version:** 2.13.0.0.

**Syn3 Updater Documentation Read:** yes

**Syn3 Updater Log File**

```no-highlight
…'x ¸“ŸY¹“ŸY¸“ŸY d À %"A b           
   b Á u t l o g g i n g u t i l i t Á y . I n t e r l o g _ u t i l Á i t y . l o g …m- ¹“ŸY¹“ŸY¹“ŸYdd À «! 3* 3* Á I n t e r r o g a t o r _ L o Á g . x m l 1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE03" didValue="DE03">
            <d2p1:Response>00000900060001</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE04" didValue="DE04">
            <d2p1:Response>1856195a29d6</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE05" didValue="DE05">
            <d2p1:Response>80</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didType="Direct Configuraation DID DE06" didValue="DE06">
            <d2p1:Response>100033000000000b65000056566d004c</d2p1:Response>
            <d2p1:IsConfig>true</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="On-line Diagnostic Database Reference Number" didValue="F110" responseLength="24">
            <d2p1:Response>DS-1U5T-14G371-DA</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Core Assembly Number" didValue="F111" responseLength="24">
            <d2p1:Response>1U5T-14G380-EE</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Delivery Assembly Number" didValue="F113" responseLength="24">
            <d2p1:Response>4U5T-14G371-CJA</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Calibration Data #1 Number" didValue="F124" responseLength="24">
            <d2p1:Response>1U5T-14G375-DA</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="Private Sub Node #1 Serial Number" didValue="F141" responseLength="16">
            <d2p1:Response>WY4070N0</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="State Encoded" didType="Software Download Specification Version" didValue="F162" responseLength="1">
            <d2p1:Response>Blank</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="State Encoded" didType="Diagnostic Specification Version" didValue="F163" responseLength="1">
            <d2p1:Response>03</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="Vehicle Manufacturer ECU Software Number" didValue="F188" responseLength="24">
            <d2p1:Response>1U5T-14G374-DA</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="ASCII" didType="ECU Serial Number" didValue="F18C" responseLength="16">
            <d2p1:Response></d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="HEX" didType="ECU MAC Address 1" didValue="F1D0" responseLength="6">
            <d2p1:Response>0c:1c:57:5b:92:e3</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
          <d2p1:DID didFormat="HEX" didType="ECU MAC Address 2" didValue="F1D1" responseLength="6">
            <d2p1:Response>0c:1c:57:5b:92:e4</d2p1:Response>
            <d2p1:IsConfig>false</d2p1:IsConfig>
          </d2p1:DID>
        </d2p1:Gateway>
      </d2p1:State>
    </d2p1:ECUAcronym>
    <d2p1:ODLNetwork d2p1:NetworkDataRate="500" d2p1:NetworkName="HS-CAN" d2p1:NetworkProtocol="CAN" d2p1:DLCName="SAE J1962" d2p1:Pins="6,14"/>
    <d2p1:AdditionalAttributes logGeneratedDateTime="2024-12-31T18:29:50+00:00" RAM="1107513344" vmcuVersion="Vector_VMCU_05.04.13">
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.2G" available="804K"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.9G" available="15M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.8G" available="21M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.3G" available="4.5M"/>
      <d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.2G" available="26M"/>
      <d2p1:PartitionHealth type="/fs/Nuance/" total="3.7G" available="36M"/>
      <d2p1:PartitionHealth type="/fs/Nuance/" total="1.9G" available="91M"/>
      <d2p1:PartitionHealth type="/fs/rwdata/" total="1.2G" available="731M"/>
      <d2p1:PartitionHealth type="/fs/rwdata/quip/" total="35M" available="35M"/>
      <d2p1:PartitionHealth type="/fs/rwdata/quip/" total="90M" available="89M"/>
      <d2p1:PartitionHealth type="/fs/mp/" total="1.4G" available="84M"/>
      <d2p1:PartitionHealth type="/fs/mp/resources" total="91M" available="260K"/>
      <d2p1:PartitionHealth type="/fs/images/" total="25G" available="3.4G"/>
      <d2p1:InstallationLog/>
      <d2p1:SyncData>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</d2p1:SyncData>
    </d2p1:AdditionalAttributes>
  </p:Node>
</p:OTAModuleSnapShot>

```

---

<div class="post-metadata">

**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\
**Post date:** [3 January 2025 19:58 UTC](https://community.cyanlabs.net/t/logs-erro/16442/2 "2025-01-03T19:58:00Z")

</div>

Hi.

Do not copy and paste, send the xml file instead.

---

<div class="post-metadata">

**Author:** ![ricardonunes1](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/ricardonunes1/32/15088_2.png) [@ricardonunes1](https://community.cyanlabs.net/u/ricardonunes1)\
**Post date:** [3 January 2025 21:47 UTC](https://community.cyanlabs.net/t/logs-erro/16442/3 "2025-01-03T21:47:33Z")

</div>

> **[Sync\_WY4070N0\_1FATP8UH1K5177224.xml](https://drive.google.com/file/d/1BbirjlYMxxrR6swSo_zzdtVLqQlQGLCB/view?usp=drivesdk)**
>
> Google Drive file.

[Sync\_WY4070N0\_1FATP8UH1K5177224.xml](https://community.cyanlabs.net/uploads/short-url/uFlq4wEG34MBHUkJ3R4LNA53Tw3.xml) (10.5 KB)

---

<div class="post-metadata">

**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\
**Post date:** [3 January 2025 22:00 UTC](https://community.cyanlabs.net/t/logs-erro/16442/4 "2025-01-03T22:00:19Z")

</div>

Which interrogator utility did you use? This file is truncated with no XML header.

However, Your APIM is 4U5T-14G371-CJA, which is safe to reformat. You will need to reformat the APIM and use the EU Cut Down maps for your region. This tutorial will help understand the process, which you can use the Syn3 Updater to accomplish.

[Cut Down Map Package Generator - CyanLabs](https://cyanlabs.net/fhub/sync3/maps-generator/)

[Tutorial: Current EU Maps Installation on US Imported Vehicles - Ford / Guides - CyanLabs Official Community](https://community.cyanlabs.net/t/tutorial-current-eu-maps-installation-on-us-imported-vehicles/3852/6)

---

<div class="post-metadata">

**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\
**Post date:** [5 January 2025 22:01 UTC](https://community.cyanlabs.net/t/logs-erro/16442/5 "2025-01-05T22:01:09Z")

</div>

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