What is your SYNC Region? Europe
What was your Old SYNC Version? Not sure
What is your current SYNC Version? 3.4.21020
What version of Syn3 Updater are you using? 2.10.1.0
Do you have Navigation? Yes
Have you read the documentation at Syn3 Updater - CyanLabs ? Yes, for creating a log
Do you have a error message, if so what is it? MEM_ERR01
Please paste your log output or provide the URL to your log file below
(Log files can be found on the root of your USB drive or in %localappdata%\CyanLabs\Syn3Updater\Logs
)
<?xml version="1.0" encoding="UTF-8"?>
<p:OTAModuleSnapShot xmlns:d2p1="urn:ford/Vehicle/Module/Information/v3.0" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:p="urn:ford/com/productdesign/ipp/ModuleSnapshot/v2.0" version="2021-07-25" xsi:schemaLocation="urn:ford/Vehicle/Module/Information/v3.0 ModuleSnapshot.xsd">
<p:VIN>WF0NXXXXXXXXXXXXX</p:VIN>
<p:ModuleName>ECU</p:ModuleName>
<p:RequestRole>
<d2p1:Role>CONSUMER</d2p1:Role>
<d2p1:RoleSource>OTA</d2p1:RoleSource>
<d2p1:RoleDesc>SYNCGEN3</d2p1:RoleDesc>
<d2p1:RoleID>OTA</d2p1:RoleID>
</p:RequestRole>
<p:BroadcastDTCType/>
<p:Node isFlashed="false" specificationCategory="GGDS">
<d2p1:Address>7D0</d2p1:Address>
<d2p1:ECUAcronym name="APIM">
<d2p1:State>
<d2p1:Gateway gatewayType="NONE">
<d2p1:DID didFormat="ASCII" didType="Embedded Consumer Operating System Part Number" didValue="8033" responseLength="24">
<d2p1:Response>5U5T-14G381-ER</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8060" responseLength="384">
<d2p1:Response>345535542d3134473432332d414300000000000000000000315535542d3134473432312d424148000000000000000000315535542d3134473432312d424247000000000000000000315535542d3134473432312d424348000000000000000000315535542d3134473432312d424448000000000000000000315535542d3134473432312d424548000000000000000000315535542d3134473432312d424648000000000000000000315535542d3134473432312d424748000000000000000000315535542d3134473432312d424848000000000000000000315535542d3134473432312d424a47000000000000000000355535542d3134473339312d414e00000000000000000000315535542d3134473635382d414400000000000000000000315535542d3134473432342d424b00000000000000000000345535542d3134473432322d424246000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="Packeted" didType="Embedded Consumer Applications Part Numbers 1" didValue="8061" responseLength="384">
<d2p1:Response>000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU Checksum 1" didValue="D704" responseLength="4">
<d2p1:Response>bf5cffb4</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU Checksum 2" didValue="D705" responseLength="4">
<d2p1:Response>8305cd5a</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE00" didValue="DE00">
<d2p1:Response>8a6a05da5002fc0440c4</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE01" didValue="DE01">
<d2p1:Response>554b010bc00b48902cb0ea05</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE02" didValue="DE02">
<d2p1:Response>0000010000</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE03" didValue="DE03">
<d2p1:Response>00001d8002010a</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE04" didValue="DE04">
<d2p1:Response>190519052653</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE05" didValue="DE05">
<d2p1:Response>80</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didType="Direct Configuraation DID DE06" didValue="DE06">
<d2p1:Response>0b0033000000005ef100005656600061</d2p1:Response>
<d2p1:IsConfig>true</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="On-line Diagnostic Database Reference Number" didValue="F110" responseLength="24">
<d2p1:Response>DS-1U5T-14G371-AE</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Core Assembly Number" didValue="F111" responseLength="24">
<d2p1:Response>1U5T-14G380-FD</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Delivery Assembly Number" didValue="F113" responseLength="24">
<d2p1:Response>3U5T-14G371-GDD</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Calibration Data #1 Number" didValue="F124" responseLength="24">
<d2p1:Response>1U5T-14G375-HA</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="Private Sub Node #1 Serial Number" didValue="F141" responseLength="16">
<d2p1:Response>LX80000R</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="State Encoded" didType="Software Download Specification Version" didValue="F162" responseLength="1">
<d2p1:Response>00</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="State Encoded" didType="Diagnostic Specification Version" didValue="F163" responseLength="1">
<d2p1:Response>00</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="Vehicle Manufacturer ECU Software Number" didValue="F188" responseLength="24">
<d2p1:Response>1U5T-14G374-AE</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="ASCII" didType="ECU Serial Number" didValue="F18C" responseLength="16">
<d2p1:Response></d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU MAC Address 1" didValue="F1D0" responseLength="6">
<d2p1:Response>f0:45:da:63:5b:b9</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
<d2p1:DID didFormat="HEX" didType="ECU MAC Address 2" didValue="F1D1" responseLength="6">
<d2p1:Response>f0:45:da:63:5b:ba</d2p1:Response>
<d2p1:IsConfig>false</d2p1:IsConfig>
</d2p1:DID>
</d2p1:Gateway>
</d2p1:State>
</d2p1:ECUAcronym>
<d2p1:ODLNetwork d2p1:NetworkDataRate="500" d2p1:NetworkName="HS-CAN" d2p1:NetworkProtocol="CAN" d2p1:DLCName="SAE J1962" d2p1:Pins="6,14"/>
<d2p1:AdditionalAttributes logGeneratedDateTime="2021-07-25T11:15:02+00:00" RAM="1039130624" vmcuVersion="Vector_VMCU_02.02.20">
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.1G" available="892K"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.1G" available="676K"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.8G" available="14M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.3G" available="14M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="1.5G" available="7.9M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="2.2G" available="17M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.7G" available="21M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="38M" available="396K"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="38M" available="308K"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.2G" available="5.7M"/>
<d2p1:PartitionHealth type="/fs/sd/MAP/" total="3.1G" available="24M"/>
<d2p1:PartitionHealth type="/fs/Nuance/" total="4.7G" available="27M"/>
<d2p1:PartitionHealth type="/fs/Nuance/" total="4.9G" available="29M"/>
<d2p1:PartitionHealth type="/fs/Nuance/" total="3.6G" available="35M"/>
<d2p1:PartitionHealth type="/fs/Nuance/" total="1.9G" available="8.4M"/>
<d2p1:PartitionHealth type="/fs/Nuance/grace" total="1003M" available="21M"/>
<d2p1:PartitionHealth type="/fs/rwdata/" total="1.2G" available="538M"/>
<d2p1:PartitionHealth type="/fs/rwdata/quip/" total="35M" available="35M"/>
<d2p1:PartitionHealth type="/fs/rwdata/quip/" total="90M" available="89M"/>
<d2p1:PartitionHealth type="/fs/mp/" total="1.4G" available="133M"/>
<d2p1:PartitionHealth type="/fs/mp/resources" total="91M" available="260K"/>
<d2p1:PartitionHealth type="/fs/images/" total="54G" available="15G"/>
<d2p1:InstallationLog/>
<d2p1:SyncData>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</d2p1:SyncData>
</d2p1:AdditionalAttributes>
</p:Node>
</p:OTAModuleSnapShot>
Please describe in detail your issue below
I was offered a large 22GB map update from the Ford Sync website (Map_23667292793_Update.zip) but I am not 100% sure this fully installed correctly. The system info shows that I have F10, but I do not know if this means it is fully installed or partially.
When I tried to repeat the update process (downloaded fresh on to the USB drive), I got the MEM_ERR01 error. Again, I’m not sure if this is because the memory in the unit is full, or the update is not required.
When I created the XML file to upload to Ford, it said the update was successful. Subsequently I have been offered a 8.44GB map update (Map_9152262379_Update.zip) which when I try to install I get the MEM_ERR01 error again. I contacted Ford about this, and they said that this update was offered in error and that if it says I have F10 then all is good.
Just wanted a second pair of eyes really, to see if I actually have everything installed OK.
The reason I think there might be a problem is that the first part of the 22GB map update completed and a message came up saying that a key cycle was required - but the unit restarted and continued with the update. I wasn’t therefore sure if this meant I needed to do the key cycle there and then or wait for a further message. In any case, it was necessary for me to turn the car off and when I turned it back on again I kept getting the MEM_ERR01 message.
I’m not sure if I really needed to redact the VIN, or if it’s available within the coded parts of the file, but let me know if it’s required.
Thanks in advance.
Jamie