# Multi Contour Seats not available **URL:** \ **Category:** SYNC 3 Support\ **Tags:** APIM, SYNC3\ **Created:** [12 November 2021 18:04 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089 "2021-11-12T18:04:42Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Jacob\_Buscemi](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/jacob_buscemi/32/11783_2.png) [@Jacob\_Buscemi](https://community.cyanlabs.net/u/Jacob_Buscemi)\ **Post date:** [12 November 2021 18:04 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/1 "2021-11-12T18:04:42Z")
Hello, I recently upgraded and lost functionality of the multi contour seats. No lumbar, no massage, nothing from either seats. It was working before I upgraded to 3.4, this is not an intermittent issue. I have tried going into the As-Built data for the APIM and changing the digit and also changing it back but I still have the seats greyed out on my sync screen and no buttons work. Immediately after the upgrade I had DTCs for the APIM for both seat modules. This cannot be a hardware issue as it was working directly before the upgrade. * * * **SYNC Region:** North America & Canada **Navigation Variant:** Yes **Old SYNC Version:** 3.0.20204 **New SYNC Version:** 3.4 **Do you have a error message, if so what is it?** **Update Method:** CyanLabs Syn3 Updater **Syn3 Updater Version:** 2.10.6.0 **Syn3 Updater Documentation Read:** Yes **Syn3 Updater Log File** ```plaintext CYANLABS - SYN3 UPDATER - V2.10.6.0 Branch: Stable Operating System: Microsoft Windows 10 Home (2009) PREVIOUS CONFIGURATION Version: 3.0.20204 Region: NA Navigation: True Install Mode: Auto-Detect (reformat) Install Mode Overridden: False My20 Protection Enabled: Auto-Detect DESTINATION DETAILS Mode: Drive Model: USB SanDisk 3.2Gen1 USB Device FileSystem: NTFS Partition Type: MBR REFORMAT.LST GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ APPS=5U5T-14G381-ET_1627475308000.TAR.GZ VOICE=5U5T-14G391-CP_1626959995000.TAR.GZ VOICE_NAV=4U5T-14G422-CCH_1615429127000.TAR.GZ VOICE_NAV=4U5T-14G422-CBH_1615429039000.TAR.GZ VOICE_NAV=4U5T-14G422-CAH_1615428946000.TAR.GZ MAP=4U5T-14G421-CJD_1615428865000.TAR.GZ MAP=4U5T-14G421-CHD_1615428793000.TAR.GZ MAP=4U5T-14G421-CGD_1615428721000.TAR.GZ MAP=4U5T-14G421-CFD_1615428639000.TAR.GZ MAP=4U5T-14G421-CED_1615428554000.TAR.GZ MAP=4U5T-14G421-CDD_1615428467000.TAR.GZ MAP=4U5T-14G421-CCD_1615428361000.TAR.GZ MAP=4U5T-14G421-CBD_1615428261000.TAR.GZ MAP=4U5T-14G421-CAD_1615428059000.TAR.GZ MAP_LICENSE=4U5T-14G424-CD_1616778089000.TAR.GZ AUTOINSTALL.LST ; CyanLabs Syn3Updater 2.10.6.0 Stable - reformat Mode - Sync 3.4.21194 NA [SYNCGen3.0_ALL_PRODUCT] Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz Options = AutoInstall FILES (17) 1u5t-14g386-cb.tar.gz (8.5MB) 4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB) 5U5T-14G381-ET_1627475308000.TAR.GZ (847.2MB) 5U5T-14G391-CP_1626959995000.TAR.GZ (385.4MB) 4U5T-14G422-CCH_1615429127000.TAR.GZ (549.6MB) 4U5T-14G422-CBH_1615429039000.TAR.GZ (772.4MB) 4U5T-14G422-CAH_1615428946000.TAR.GZ (1.3GB) 4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB) 4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB) 4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB) 4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB) 4U5T-14G421-CED_1615428554000.TAR.GZ (1GB) 4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB) 4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB) 4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB) 4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB) 4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB) LOG [10/12/2021 3:14:32 PM] Selected Region: NA - Release: Sync 3.4.21194 - Map Version: 2.20 (2020) - NA [10/12/2021 3:14:32 PM] Install Mode: Auto-Detect (reformat) Forced: False [10/12/2021 3:14:32 PM] MY20 Protection: Auto-Detect [10/12/2021 3:14:32 PM] Formatting USB drive [10/12/2021 3:14:32 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive [10/12/2021 3:14:39 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz [10/12/2021 3:14:39 PM] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) [10/12/2021 3:14:39 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ [10/12/2021 3:14:40 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download) [10/12/2021 3:14:40 PM] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ [10/12/2021 3:14:41 PM] Validate: 5U5T-14G381-ET_1627475308000.TAR.GZ (Failed!, Downloading) [10/12/2021 3:14:41 PM] Downloading: 5U5T-14G381-ET_1627475308000.TAR.GZ [10/12/2021 3:19:50 PM] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ [10/12/2021 3:19:52 PM] Downloaded: 5U5T-14G381-ET_1627475308000.TAR.GZ [10/12/2021 3:19:52 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ [10/12/2021 3:19:52 PM] Downloading: 5U5T-14G391-CP_1626959995000.TAR.GZ [10/12/2021 3:21:51 PM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ [10/12/2021 3:21:52 PM] Downloaded: 5U5T-14G391-CP_1626959995000.TAR.GZ [10/12/2021 3:21:52 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ [10/12/2021 3:21:52 PM] Downloading: 4U5T-14G422-CCH_1615429127000.TAR.GZ [10/12/2021 3:25:09 PM] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ [10/12/2021 3:25:10 PM] Downloaded: 4U5T-14G422-CCH_1615429127000.TAR.GZ [10/12/2021 3:25:10 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ [10/12/2021 3:25:10 PM] Downloading: 4U5T-14G422-CBH_1615429039000.TAR.GZ [10/12/2021 3:29:10 PM] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ [10/12/2021 3:29:12 PM] Downloaded: 4U5T-14G422-CBH_1615429039000.TAR.GZ [10/12/2021 3:29:12 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ [10/12/2021 3:29:12 PM] Downloading: 4U5T-14G422-CAH_1615428946000.TAR.GZ [10/12/2021 3:36:29 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ [10/12/2021 3:36:33 PM] Downloaded: 4U5T-14G422-CAH_1615428946000.TAR.GZ [10/12/2021 3:36:33 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ [10/12/2021 3:36:33 PM] Downloading: 4U5T-14G421-CJD_1615428865000.TAR.GZ [10/12/2021 3:40:00 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ [10/12/2021 3:40:01 PM] Downloaded: 4U5T-14G421-CJD_1615428865000.TAR.GZ [10/12/2021 3:40:01 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ [10/12/2021 3:40:01 PM] Downloading: 4U5T-14G421-CHD_1615428793000.TAR.GZ [10/12/2021 3:45:18 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ [10/12/2021 3:45:21 PM] Downloaded: 4U5T-14G421-CHD_1615428793000.TAR.GZ [10/12/2021 3:45:21 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ [10/12/2021 3:45:21 PM] Downloading: 4U5T-14G421-CGD_1615428721000.TAR.GZ [10/12/2021 3:51:41 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ [10/12/2021 3:51:44 PM] Downloaded: 4U5T-14G421-CGD_1615428721000.TAR.GZ [10/12/2021 3:51:44 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ [10/12/2021 3:51:44 PM] Downloading: 4U5T-14G421-CFD_1615428639000.TAR.GZ [10/12/2021 3:57:23 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ [10/12/2021 3:57:25 PM] Downloaded: 4U5T-14G421-CFD_1615428639000.TAR.GZ [10/12/2021 3:57:25 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ [10/12/2021 3:57:25 PM] Downloading: 4U5T-14G421-CED_1615428554000.TAR.GZ [10/12/2021 4:03:08 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ [10/12/2021 4:03:10 PM] Downloaded: 4U5T-14G421-CED_1615428554000.TAR.GZ [10/12/2021 4:03:10 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ [10/12/2021 4:03:10 PM] Downloading: 4U5T-14G421-CDD_1615428467000.TAR.GZ [10/12/2021 4:09:50 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ [10/12/2021 4:09:54 PM] Downloaded: 4U5T-14G421-CDD_1615428467000.TAR.GZ [10/12/2021 4:09:54 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ [10/12/2021 4:09:54 PM] Downloading: 4U5T-14G421-CCD_1615428361000.TAR.GZ [10/12/2021 4:15:53 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ [10/12/2021 4:15:56 PM] Downloaded: 4U5T-14G421-CCD_1615428361000.TAR.GZ [10/12/2021 4:15:56 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ [10/12/2021 4:15:56 PM] Downloading: 4U5T-14G421-CBD_1615428261000.TAR.GZ [10/12/2021 4:22:58 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ [10/12/2021 4:23:01 PM] Downloaded: 4U5T-14G421-CBD_1615428261000.TAR.GZ [10/12/2021 4:23:01 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ [10/12/2021 4:23:01 PM] Downloading: 4U5T-14G421-CAD_1615428059000.TAR.GZ [10/12/2021 4:28:53 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ [10/12/2021 4:28:55 PM] Downloaded: 4U5T-14G421-CAD_1615428059000.TAR.GZ [10/12/2021 4:28:55 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ [10/12/2021 4:28:55 PM] Downloading: 4U5T-14G424-CD_1616778089000.TAR.GZ [10/12/2021 4:28:56 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ [10/12/2021 4:28:56 PM] Downloaded: 4U5T-14G424-CD_1616778089000.TAR.GZ [10/12/2021 4:28:56 PM] Preparing USB drive [10/12/2021 4:28:56 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz [10/12/2021 4:28:56 PM] Copying: 1u5t-14g386-cb.tar.gz [10/12/2021 4:28:56 PM] Validating: 1u5t-14g386-cb.tar.gz [10/12/2021 4:28:56 PM] Copied: 1u5t-14g386-cb.tar.gz [10/12/2021 4:28:56 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ [10/12/2021 4:28:56 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ [10/12/2021 4:29:13 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ [10/12/2021 4:29:17 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ [10/12/2021 4:29:17 PM] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ [10/12/2021 4:29:17 PM] Copying: 5U5T-14G381-ET_1627475308000.TAR.GZ [10/12/2021 4:29:44 PM] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ [10/12/2021 4:29:51 PM] Copied: 5U5T-14G381-ET_1627475308000.TAR.GZ [10/12/2021 4:29:51 PM] Checking Existing File: 5U5T-14G391-CP_1626959995000.TAR.GZ [10/12/2021 4:29:51 PM] Copying: 5U5T-14G391-CP_1626959995000.TAR.GZ [10/12/2021 4:30:02 PM] Validating: 5U5T-14G391-CP_1626959995000.TAR.GZ [10/12/2021 4:30:05 PM] Copied: 5U5T-14G391-CP_1626959995000.TAR.GZ [10/12/2021 4:30:05 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ [10/12/2021 4:30:05 PM] Copying: 4U5T-14G422-CCH_1615429127000.TAR.GZ [10/12/2021 4:30:20 PM] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ [10/12/2021 4:30:25 PM] Copied: 4U5T-14G422-CCH_1615429127000.TAR.GZ [10/12/2021 4:30:25 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ [10/12/2021 4:30:25 PM] Copying: 4U5T-14G422-CBH_1615429039000.TAR.GZ [10/12/2021 4:30:47 PM] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ [10/12/2021 4:30:53 PM] Copied: 4U5T-14G422-CBH_1615429039000.TAR.GZ [10/12/2021 4:30:53 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ [10/12/2021 4:30:53 PM] Copying: 4U5T-14G422-CAH_1615428946000.TAR.GZ [10/12/2021 4:31:30 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ [10/12/2021 4:31:41 PM] Copied: 4U5T-14G422-CAH_1615428946000.TAR.GZ [10/12/2021 4:31:41 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ [10/12/2021 4:31:41 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ [10/12/2021 4:32:00 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ [10/12/2021 4:32:05 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ [10/12/2021 4:32:05 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ [10/12/2021 4:32:05 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ [10/12/2021 4:32:36 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ [10/12/2021 4:32:44 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ [10/12/2021 4:32:44 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ [10/12/2021 4:32:44 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ [10/12/2021 4:33:16 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ [10/12/2021 4:33:25 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ [10/12/2021 4:33:25 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ [10/12/2021 4:33:25 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ [10/12/2021 4:33:54 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ [10/12/2021 4:34:02 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ [10/12/2021 4:34:02 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ [10/12/2021 4:34:02 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ [10/12/2021 4:34:32 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ [10/12/2021 4:34:41 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ [10/12/2021 4:34:41 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ [10/12/2021 4:34:41 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ [10/12/2021 4:35:15 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ [10/12/2021 4:35:25 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ [10/12/2021 4:35:25 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ [10/12/2021 4:35:25 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ [10/12/2021 4:35:54 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ [10/12/2021 4:36:03 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ [10/12/2021 4:36:03 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ [10/12/2021 4:36:03 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ [10/12/2021 4:36:33 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ [10/12/2021 4:36:42 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ [10/12/2021 4:36:42 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ [10/12/2021 4:36:42 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ [10/12/2021 4:37:12 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ [10/12/2021 4:37:21 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ [10/12/2021 4:37:21 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ [10/12/2021 4:37:21 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ [10/12/2021 4:37:21 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ [10/12/2021 4:37:21 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ [10/12/2021 4:37:21 PM] Generating reformat.lst [10/12/2021 4:37:21 PM] Generating autoinstall.lst [10/12/2021 4:37:21 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! ``` ---
**Author:** ![CyanLabs](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/cyanlabs/32/15113_2.png) [@CyanLabs](https://community.cyanlabs.net/u/CyanLabs)\ **Post date:** [12 November 2021 18:06 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/2 "2021-11-12T18:06:13Z")
Did you factory reset? ---
**Author:** ![Jacob\_Buscemi](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/jacob_buscemi/32/11783_2.png) [@Jacob\_Buscemi](https://community.cyanlabs.net/u/Jacob_Buscemi)\ **Post date:** [12 November 2021 18:19 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/3 "2021-11-12T18:19:07Z")
Yes, still greyed out. No button functionality either. ---
**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\ **Post date:** [12 November 2021 19:42 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/4 "2021-11-12T19:42:13Z")
Can you run the APIM Interrogator Utility in the Syn3 Updater and post the file, please…redact your VIN. ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [12 November 2021 19:46 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/5 "2021-11-12T19:46:25Z")
Since you are mentioning DTCs, did you try removing the battery for 30 minutes to force all modules to reboot? ---
**Author:** ![Jacob\_Buscemi](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/jacob_buscemi/32/11783_2.png) [@Jacob\_Buscemi](https://community.cyanlabs.net/u/Jacob_Buscemi)\ **Post date:** [12 November 2021 19:48 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/6 "2021-11-12T19:48:19Z")
It’s been disconnected longer than that while doing my delete and CAI. Still present. ---
**Author:** ![Jacob\_Buscemi](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/jacob_buscemi/32/11783_2.png) [@Jacob\_Buscemi](https://community.cyanlabs.net/u/Jacob_Buscemi)\ **Post date:** [12 November 2021 19:49 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/7 "2021-11-12T19:49:20Z")
Is this something I do while connected to OBD via laptop with updated installed? ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [12 November 2021 19:53 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/8 "2021-11-12T19:53:35Z")
No, Syn3Updater can create what’s called interrogator log, so that you plug that into the car and a XML file is generated with information about the APIM ---
**Author:** ![Jacob\_Buscemi](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/jacob_buscemi/32/11783_2.png) [@Jacob\_Buscemi](https://community.cyanlabs.net/u/Jacob_Buscemi)\ **Post date:** [12 November 2021 19:55 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/9 "2021-11-12T19:55:19Z")
So I need to put the updater on a usb (I assume the root, by itself?) and plug into truck and start it, it will automatically create the file? ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [12 November 2021 20:04 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/10 "2021-11-12T20:04:33Z")
No updater, just create the USB from Syn3Updater, utility tab. Look at this thread, will help you understand more → [Tutorial: APIM Interrogator Utility/Create Interrogator Log](https://community.cyanlabs.net/t/tutorial-apim-interrogator-utility/1856) ---
**Author:** ![Jacob\_Buscemi](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/jacob_buscemi/32/11783_2.png) [@Jacob\_Buscemi](https://community.cyanlabs.net/u/Jacob_Buscemi)\ **Post date:** [12 November 2021 20:09 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/11 "2021-11-12T20:09:06Z")
Ok, will do I will post when I have the file. Thank you. ---
**Author:** ![Jacob\_Buscemi](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/jacob_buscemi/32/11783_2.png) [@Jacob\_Buscemi](https://community.cyanlabs.net/u/Jacob_Buscemi)\ **Post date:** [12 November 2021 20:34 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/13 "2021-11-12T20:34:29Z")
Is there anyway to obtain the DONTINDX.MSA and auto install.lst files without redone loading an entire update? I don’t have the files from when I did the update anymore ---
**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\ **Post date:** [12 November 2021 20:37 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/14 "2021-11-12T20:37:47Z")
Don’t worry about it, it’s just an optional file. Or… You can make one in notepad. New file, save as DONTINDX.MSA. This will be a 0KB file, nothing in it. Make sure the extension does NOT say .txt. ---
**Author:** ![Jacob\_Buscemi](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/jacob_buscemi/32/11783_2.png) [@Jacob\_Buscemi](https://community.cyanlabs.net/u/Jacob_Buscemi)\ **Post date:** [12 November 2021 20:38 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/15 "2021-11-12T20:38:50Z")
Do I need to also create an autoinstall.lst? ---
**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\ **Post date:** [12 November 2021 20:40 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/16 "2021-11-12T20:40:53Z")
Yes, but you can do this with the Syn3 Updater if you have it already. ![Capture](https://community.cyanlabs.net/uploads/default/original/2X/0/096599b2a4acc246a299a208e7a2a2fdeda3b5c7.jpeg) ---
**Author:** ![Jacob\_Buscemi](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/jacob_buscemi/32/11783_2.png) [@Jacob\_Buscemi](https://community.cyanlabs.net/u/Jacob_Buscemi)\ **Post date:** [12 November 2021 21:04 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/20 "2021-11-12T21:04:10Z")
Ok I’ve tried multiple times, no XML gets created when I plug in the Usb but it tells me “installation complete I can remove USB” ---
**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\ **Post date:** [12 November 2021 21:04 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/21 "2021-11-12T21:04:45Z")
Use this. [autoinstall.lst](https://community.cyanlabs.net/uploads/short-url/l9fu56dBZC1UYtOAhtoX22andvP.lst) (151 Bytes) Download GB5T-14G386-AC\_1587495565000.TAR.GZ from the software Database, [Software Database - CyanLabs](https://cyanlabs.net/fhub/sw-db/) You can make one in notepad. New file, save as DONTINDX.MSA. This will be a 0KB file, nothing in it. Make sure the extension does NOT say .txt. ---
**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\ **Post date:** [12 November 2021 21:05 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/22 "2021-11-12T21:05:45Z")
It’s in the SyncMyRide folder on the USB… ---
**Author:** ![Jacob\_Buscemi](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/jacob_buscemi/32/11783_2.png) [@Jacob\_Buscemi](https://community.cyanlabs.net/u/Jacob_Buscemi)\ **Post date:** [12 November 2021 21:08 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/23 "2021-11-12T21:08:35Z")
THAT TAR.GZ file doesnt match my sync build, is that fine? and the SyncMy Ride folder that was creating when “preparing a drive” do i keep that TAR.GZ in the folder as well but edit the autoinstall.lst for the one i download from the software database? TIA ---
**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\ **Post date:** [12 November 2021 21:11 UTC](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089/24 "2021-11-12T21:11:56Z")
The file will work fine. Did you clear the DTC’s for the APIM? And the DTC’s for the DSM, SCMG, and SCMH (seat modules)? Did you see a low voltage indication in the DTC for the DSM? If you did not, the MCS may not function. [Next page](https://community.cyanlabs.net/t/multi-contour-seats-not-available/4089.md?page=2)