# My sync3 is a brink since updated

**URL:** <https://community.cyanlabs.net/t/my-sync3-is-a-brink-since-updated/15606>\
**Category:** CyanLabs Update Support\
**Tags:** nav, na, pre-my20, oem, SYNC3, APIM\
**Created:** [28 October 2024 00:50 UTC](https://community.cyanlabs.net/t/my-sync3-is-a-brink-since-updated/15606 "2024-10-28T00:50:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![markingle](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/markingle/32/11102_2.png) [@markingle](https://community.cyanlabs.net/u/markingle)\
**Post date:** [28 October 2024 00:50 UTC](https://community.cyanlabs.net/t/my-sync3-is-a-brink-since-updated/15606/1 "2024-10-28T00:50:42Z")

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I tried to update my sync3 for 3.o to 3.4 I put the stick in then it told me to restart it and it came up blank I can use the volume key to reboot it because I put in a tesla 14.4 inch screen and it took away that option to reset it so I was told to hold the volume key with the right seek button on my steering wheel that didn’t work either I have taken the negative batteries off that didn’t work will it help if I go into forscan and reboot the module there i don’t know what else to do thanks

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**SYNC Region:** NA

**Navigation Variant:** Nav

**Manufacturer Year:** Pre MY20

**Install Type:** OEM

**Old SYNC Version:** 3.0

**New SYNC Version:** 3.4

**Do you have a error message, if so what is it?**  
Nope it’s just a black screen

**Update Method:** CyanLabs Syn3 Updater

**Syn3 Updater Version:** 2.0

**Syn3 Updater Documentation Read:** yes

**Syn3 Updater Log File**

```no-highlight
I don't have them sorry I'm on my cellphone and I don't know how to get them to here

```

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<div class="post-metadata">

**Author:** ![bill32399](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/bill32399/32/2724_2.png) [@bill32399](https://community.cyanlabs.net/u/bill32399)\
**Post date:** [28 October 2024 00:57 UTC](https://community.cyanlabs.net/t/my-sync3-is-a-brink-since-updated/15606/2 "2024-10-28T00:57:53Z")

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Your using an aftermarket setup now so the normal functions may not work. You might want to go back to the OEM 8" screen and see if it works first with your upgrade. While your at it take a pic of the back of the APIM sticker.

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**Author:** ![system](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://community.cyanlabs.net/u/system)\
**Post date:** [7 November 2024 14:16 UTC](https://community.cyanlabs.net/t/my-sync3-is-a-brink-since-updated/15606/3 "2024-11-07T14:16:29Z")

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