Navigation Error after Sync 3.4 Autoupdate

Did the default instructions of creating the USB drive using Cyanlabs Updater, Autoupdate to Sync 3.4. Everything went as expected based on readings and related Youtube videos. Around 18min to update APIM. After completing update and APIM reboot, was greeted by a Navigation error window, and going back to main screen shows an error on the upper right pane.

Power-cycled the car (Ford Everest), to no avail. The navigation was previously working without issues on former Sync 3.0 firmware.

Inputs, comments and recommendations are welcome. Would reverting back to the lowest possible version 3.2(?) solve the issue? Thanks.

SYNC Region: Rest Of World

Navigation Variant: Yes

Install Type: Stock (Original Unit)

Old SYNC Version: 3.0.19205

New SYNC Version: 3.4.22110

Do you have a error message, if so what is it?
Navigation Error on upper right window of main screen.

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version:

Syn3 Updater Documentation Read: Yes

Syn3 Updater Log File

Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

Version: 3.0.19205
Region: ROW
Navigation: True
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

Mode: Directory
Path: E:\\


; CyanLabs Syn3Updater Stable - reformat  Mode - Sync 3.4.22110 ROW

Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

1u5t-14g386-cb.tar.gz (8.5MB)
4U5T-14G423-FC_1615431949000.TAR.GZ (923.8MB)
5U5T-14G381-EZ_1652218180000.TAR.GZ (869.8MB)
1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB)
5U5T-14G391-FS_1644012311000.TAR.GZ (1.4GB)
4U5T-14G421-FAJ_1644012238000.TAR.GZ (5.3GB)

[5/29/2022 11:02:22 PM] Selected Region: ROW - Release: Sync 3.4.22110 - Map Version: 2021 - ROW 
[5/29/2022 11:02:22 PM] Install Mode: Auto-Detect (reformat) Forced: False 
[5/29/2022 11:02:22 PM] MY20 Protection: Auto-Detect 
[5/29/2022 11:02:22 PM] Clearing Selected Folder
[5/29/2022 11:02:22 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[5/29/2022 11:02:22 PM] Downloading: 1u5t-14g386-cb.tar.gz
[5/29/2022 11:02:35 PM] Validating: 1u5t-14g386-cb.tar.gz 
[5/29/2022 11:02:35 PM] Downloaded: 1u5t-14g386-cb.tar.gz 
[5/29/2022 11:02:35 PM] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[5/29/2022 11:02:35 PM] Downloading: 4U5T-14G423-FC_1615431949000.TAR.GZ
[5/29/2022 11:04:02 PM] Validating: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[5/29/2022 11:04:05 PM] Downloaded: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[5/29/2022 11:04:05 PM] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[5/29/2022 11:04:05 PM] Downloading: 5U5T-14G381-EZ_1652218180000.TAR.GZ
[5/29/2022 11:05:21 PM] Validating: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[5/29/2022 11:05:24 PM] Downloaded: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[5/29/2022 11:05:24 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[5/29/2022 11:05:24 PM] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ
[5/29/2022 11:05:30 PM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[5/29/2022 11:05:30 PM] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[5/29/2022 11:05:30 PM] Checking Existing File: 5U5T-14G391-FS_1644012311000.TAR.GZ 
[5/29/2022 11:05:30 PM] Downloading: 5U5T-14G391-FS_1644012311000.TAR.GZ
[5/29/2022 11:07:47 PM] Validating: 5U5T-14G391-FS_1644012311000.TAR.GZ 
[5/29/2022 11:07:52 PM] Downloaded: 5U5T-14G391-FS_1644012311000.TAR.GZ 
[5/29/2022 11:07:52 PM] Checking Existing File: 4U5T-14G421-FAJ_1644012238000.TAR.GZ 
[5/29/2022 11:07:52 PM] Downloading: 4U5T-14G421-FAJ_1644012238000.TAR.GZ
[5/29/2022 11:15:48 PM] Validating: 4U5T-14G421-FAJ_1644012238000.TAR.GZ 
[5/29/2022 11:16:05 PM] Downloaded: 4U5T-14G421-FAJ_1644012238000.TAR.GZ 
[5/29/2022 11:16:05 PM] Preparing selected directory (No USB Drive Selected)
[5/29/2022 11:16:05 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[5/29/2022 11:16:05 PM] Copying: 1u5t-14g386-cb.tar.gz 
[5/29/2022 11:16:07 PM] Validating: 1u5t-14g386-cb.tar.gz 
[5/29/2022 11:16:07 PM] Copied: 1u5t-14g386-cb.tar.gz 
[5/29/2022 11:16:07 PM] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[5/29/2022 11:16:07 PM] Copying: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[5/29/2022 11:17:57 PM] Validating: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[5/29/2022 11:18:49 PM] Copied: 4U5T-14G423-FC_1615431949000.TAR.GZ 
[5/29/2022 11:18:49 PM] Checking Existing File: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[5/29/2022 11:18:49 PM] Copying: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[5/29/2022 11:20:29 PM] Validating: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[5/29/2022 11:21:18 PM] Copied: 5U5T-14G381-EZ_1652218180000.TAR.GZ 
[5/29/2022 11:21:18 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[5/29/2022 11:21:18 PM] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[5/29/2022 11:21:25 PM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[5/29/2022 11:21:28 PM] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ 
[5/29/2022 11:21:28 PM] Checking Existing File: 5U5T-14G391-FS_1644012311000.TAR.GZ 
[5/29/2022 11:21:28 PM] Copying: 5U5T-14G391-FS_1644012311000.TAR.GZ 
[5/29/2022 11:24:07 PM] Validating: 5U5T-14G391-FS_1644012311000.TAR.GZ 
[5/29/2022 11:25:25 PM] Copied: 5U5T-14G391-FS_1644012311000.TAR.GZ 
[5/29/2022 11:25:25 PM] Checking Existing File: 4U5T-14G421-FAJ_1644012238000.TAR.GZ 
[5/29/2022 11:25:25 PM] Copying: 4U5T-14G421-FAJ_1644012238000.TAR.GZ 
[5/29/2022 11:35:28 PM] Validating: 4U5T-14G421-FAJ_1644012238000.TAR.GZ 
[5/29/2022 11:40:30 PM] Copied: 4U5T-14G421-FAJ_1644012238000.TAR.GZ 
[5/29/2022 11:40:30 PM] Generating reformat.lst
[5/29/2022 11:40:30 PM] Generating autoinstall.lst

Have you master reset ?


Thanks @SaNdMaN. I thought all the while that the update script would do the master reset (you mean the APIM via OBD/Forscan?). The screen went blank for a long while after flashing, and I assumed it did the reset. I also turned off and left the vehicle, and returned back after 15 mins hoping that it would reset itself, but the error was still there. I did not have my ELM and Forscan handy to force the APIM to reset.

I just came from work after leaving the car early this morning, and lo and behold, the navigation error was nowhere present after turning on the car. :slight_smile: It might just need a real reset after all.

Mods, many thanks. Please close this thread already.

I’m not sure about resting over forscan, but the master reset is required as per the last step on the instructions, it clears all kind of little things.

If you haven’t done so, I would do it.

About the time needed by the unit to gain gps lock after an upgrade, it’s quite variable.

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