# Need some info on my custom 2018 touchscreen problem **URL:** \ **Category:** CyanLabs Update Support\ **Tags:** eu, SYNC3, APIM, pre-my20, nav, oem, Syn3Updater\ **Created:** [28 March 2026 12:48 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723 "2026-03-28T12:48:22Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![seansullivan420](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/seansullivan420/32/16821_2.png) [@seansullivan420](https://community.cyanlabs.net/u/seansullivan420)\ **Post date:** [28 March 2026 12:48 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723/1 "2026-03-28T12:48:23Z")
i downloaded the sync 3 uploader installed the update for sync 3 to sync3.4 plugged the usb in and it said withing 5 seconds install complete and the screen went black * * * **SYNC Region:** EU **Navigation Variant:** Nav **Manufacturer Year:** Pre MY20 **Install Type:** OEM **Old SYNC Version:** 3.0 19205 **New SYNC Version:** 3.0 19205 **Do you have a error message, if so what is it?** no error message as the screen is black (bricked) **Update Method:** CyanLabs Syn3 Updater **Syn3 Updater Version:** 2.14.2.0 **Syn3 Updater Documentation Read:** yes **Syn3 Updater Log File** ```no-highlight CYANLABS - SYN3 UPDATER - V2.14.2.0 Branch: Stable Operating System: Microsoft Windows 10 Pro (2009) PREVIOUS CONFIGURATION Version: 3.0.19205 Region: EU Navigation: True Install Mode: Auto-Detect (reformat) Install Mode Overridden: False My20 Protection Enabled: Auto-Detect DESTINATION DETAILS Mode: Drive Model: SDHC Card Size: 14.8GB FileSystem: FAT32 Partition Type: MBR REFORMAT.LST VOICE=5U5T-14G391-AT_1660763323000.TAR.GZ GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ ENH_DAB=1U5T-14G658-AH_1644006443000.TAR.GZ APPS=NU5T-14G381-AD_1689364279000.TAR.GZ MAP_LICENSE=1U5T-14G424-BP_1748959609000.TAR.GZ MAP=1U5T-14G421-BAM_1748461682000.TAR.GZ MAP=1U5T-14G421-BBM_1748459859000.TAR.GZ MAP=1U5T-14G421-BCM_1748460093000.TAR.GZ VOICE_NAV=4U5T-14G422-BAM_1748464396000.TAR.GZ AUTOINSTALL.LST ; CyanLabs Syn3Updater 2.14.2.0 Stable - reformat Mode - Sync 3.4.23188 EU [SYNCGen3.0_ALL_PRODUCT] Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ Item2 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz Options = AutoInstall FILES (11) 1u5t-14g386-cb.tar.gz (8.5MB) PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB) 5U5T-14G391-AT_1660763323000.TAR.GZ (1.5GB) 4U5T-14G423-AC_1615425645000.TAR.GZ (689MB) 1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB) NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB) 1U5T-14G424-BP_1748959609000.TAR.GZ (1.7KB) 1U5T-14G421-BAM_1748461682000.TAR.GZ (2.5GB) 1U5T-14G421-BBM_1748459859000.TAR.GZ (539.6MB) 1U5T-14G421-BCM_1748460093000.TAR.GZ (1.8GB) 4U5T-14G422-BAM_1748464396000.TAR.GZ (2.4GB) LOG [22/03/2026 20:46:04] Selected Region: EU - Release: Sync 3.4.23188 - Map Version: EU - 2026-03-22 - 1774212014 [22/03/2026 20:46:04] Install Mode: Auto-Detect (reformat) Forced: False [22/03/2026 20:46:04] MY20 Protection: Auto-Detect [22/03/2026 20:46:04] Formatting USB drive [22/03/2026 20:46:04] Re-creating partition table as MBR and formatting as ExFat on selected USB drive [22/03/2026 20:46:15] Checking Existing File: 1u5t-14g386-cb.tar.gz [22/03/2026 20:46:15] Downloading: 1u5t-14g386-cb.tar.gz [22/03/2026 20:46:17] Validating: 1u5t-14g386-cb.tar.gz [22/03/2026 20:46:17] Downloaded: 1u5t-14g386-cb.tar.gz [22/03/2026 20:46:17] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ [22/03/2026 20:46:17] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ [22/03/2026 20:46:17] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ [22/03/2026 20:46:17] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ [22/03/2026 20:46:17] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ [22/03/2026 20:46:17] Downloading: 5U5T-14G391-AT_1660763323000.TAR.GZ [22/03/2026 20:48:01] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ [22/03/2026 20:48:15] Downloaded: 5U5T-14G391-AT_1660763323000.TAR.GZ [22/03/2026 20:48:15] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ [22/03/2026 20:48:15] Downloading: 4U5T-14G423-AC_1615425645000.TAR.GZ [22/03/2026 20:49:01] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ [22/03/2026 20:49:06] Downloaded: 4U5T-14G423-AC_1615425645000.TAR.GZ [22/03/2026 20:49:06] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ [22/03/2026 20:49:06] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ [22/03/2026 20:49:09] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ [22/03/2026 20:49:10] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ [22/03/2026 20:49:10] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ [22/03/2026 20:49:10] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ [22/03/2026 20:50:07] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ [22/03/2026 20:50:13] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ [22/03/2026 20:50:13] Checking Existing File: 1U5T-14G424-BP_1748959609000.TAR.GZ [22/03/2026 20:50:13] Downloading: 1U5T-14G424-BP_1748959609000.TAR.GZ [22/03/2026 20:50:14] Validating: 1U5T-14G424-BP_1748959609000.TAR.GZ [22/03/2026 20:50:14] Downloaded: 1U5T-14G424-BP_1748959609000.TAR.GZ [22/03/2026 20:50:14] Checking Existing File: 1U5T-14G421-BAM_1748461682000.TAR.GZ [22/03/2026 20:50:14] Downloading: 1U5T-14G421-BAM_1748461682000.TAR.GZ [22/03/2026 20:53:01] Validating: 1U5T-14G421-BAM_1748461682000.TAR.GZ [22/03/2026 20:53:15] Downloaded: 1U5T-14G421-BAM_1748461682000.TAR.GZ [22/03/2026 20:53:15] Checking Existing File: 1U5T-14G421-BBM_1748459859000.TAR.GZ [22/03/2026 20:53:15] Downloading: 1U5T-14G421-BBM_1748459859000.TAR.GZ [22/03/2026 20:53:54] Validating: 1U5T-14G421-BBM_1748459859000.TAR.GZ [22/03/2026 20:53:57] Downloaded: 1U5T-14G421-BBM_1748459859000.TAR.GZ [22/03/2026 20:53:57] Checking Existing File: 1U5T-14G421-BCM_1748460093000.TAR.GZ [22/03/2026 20:53:57] Downloading: 1U5T-14G421-BCM_1748460093000.TAR.GZ [22/03/2026 20:55:50] Validating: 1U5T-14G421-BCM_1748460093000.TAR.GZ [22/03/2026 20:56:00] Downloaded: 1U5T-14G421-BCM_1748460093000.TAR.GZ [22/03/2026 20:56:00] Checking Existing File: 4U5T-14G422-BAM_1748464396000.TAR.GZ [22/03/2026 20:56:00] Downloading: 4U5T-14G422-BAM_1748464396000.TAR.GZ [22/03/2026 20:58:41] Validating: 4U5T-14G422-BAM_1748464396000.TAR.GZ [22/03/2026 20:58:56] Downloaded: 4U5T-14G422-BAM_1748464396000.TAR.GZ [22/03/2026 20:58:56] Preparing USB drive [22/03/2026 20:58:57] Checking Existing File: 1u5t-14g386-cb.tar.gz [22/03/2026 20:58:57] Copying: 1u5t-14g386-cb.tar.gz [22/03/2026 20:58:59] Validating: 1u5t-14g386-cb.tar.gz [22/03/2026 20:59:00] Copied: 1u5t-14g386-cb.tar.gz [22/03/2026 20:59:00] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ [22/03/2026 20:59:00] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ [22/03/2026 20:59:00] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ [22/03/2026 20:59:00] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ [22/03/2026 20:59:00] Checking Existing File: 5U5T-14G391-AT_1660763323000.TAR.GZ [22/03/2026 20:59:00] Copying: 5U5T-14G391-AT_1660763323000.TAR.GZ [22/03/2026 21:03:50] Validating: 5U5T-14G391-AT_1660763323000.TAR.GZ [22/03/2026 21:05:09] Copied: 5U5T-14G391-AT_1660763323000.TAR.GZ [22/03/2026 21:05:09] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ [22/03/2026 21:05:09] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ [22/03/2026 21:07:22] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ [22/03/2026 21:07:57] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ [22/03/2026 21:07:57] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ [22/03/2026 21:07:57] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ [22/03/2026 21:08:08] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ [22/03/2026 21:08:11] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ [22/03/2026 21:08:11] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ [22/03/2026 21:08:11] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ [22/03/2026 21:10:57] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ [22/03/2026 21:11:42] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ [22/03/2026 21:11:42] Checking Existing File: 1U5T-14G424-BP_1748959609000.TAR.GZ [22/03/2026 21:11:42] Copying: 1U5T-14G424-BP_1748959609000.TAR.GZ [22/03/2026 21:11:42] Validating: 1U5T-14G424-BP_1748959609000.TAR.GZ [22/03/2026 21:11:42] Copied: 1U5T-14G424-BP_1748959609000.TAR.GZ [22/03/2026 21:11:42] Checking Existing File: 1U5T-14G421-BAM_1748461682000.TAR.GZ [22/03/2026 21:11:42] Copying: 1U5T-14G421-BAM_1748461682000.TAR.GZ [22/03/2026 21:19:35] Validating: 1U5T-14G421-BAM_1748461682000.TAR.GZ [22/03/2026 21:21:48] Copied: 1U5T-14G421-BAM_1748461682000.TAR.GZ [22/03/2026 21:21:48] Checking Existing File: 1U5T-14G421-BBM_1748459859000.TAR.GZ [22/03/2026 21:21:48] Copying: 1U5T-14G421-BBM_1748459859000.TAR.GZ [22/03/2026 21:23:28] Validating: 1U5T-14G421-BBM_1748459859000.TAR.GZ [22/03/2026 21:23:56] Copied: 1U5T-14G421-BBM_1748459859000.TAR.GZ [22/03/2026 21:23:56] Checking Existing File: 1U5T-14G421-BCM_1748460093000.TAR.GZ [22/03/2026 21:23:56] Copying: 1U5T-14G421-BCM_1748460093000.TAR.GZ [22/03/2026 21:29:45] Validating: 1U5T-14G421-BCM_1748460093000.TAR.GZ [22/03/2026 21:31:17] Copied: 1U5T-14G421-BCM_1748460093000.TAR.GZ [22/03/2026 21:31:17] Checking Existing File: 4U5T-14G422-BAM_1748464396000.TAR.GZ [22/03/2026 21:31:17] Copying: 4U5T-14G422-BAM_1748464396000.TAR.GZ [22/03/2026 21:39:02] Validating: 4U5T-14G422-BAM_1748464396000.TAR.GZ [22/03/2026 21:41:15] Copied: 4U5T-14G422-BAM_1748464396000.TAR.GZ [22/03/2026 21:41:15] Generating reformat.lst [22/03/2026 21:41:16] Generating autoinstall.lst [22/03/2026 21:41:16] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! ``` ---
**Author:** ![bill32399](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/bill32399/32/2724_2.png) [@bill32399](https://community.cyanlabs.net/u/bill32399)\ **Post date:** [28 March 2026 21:05 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723/2 "2026-03-28T21:05:59Z")
> [@seansullivan420](#): > > ```no-highlight > Model: SDHC Card > Size: 14.8GB > FileSystem: FAT32 > > ``` You must use a Thumb drive not a card reader. Secondly this update requires a reformat which would require maps to be reinstalled to work correctly since you have Nav. You will need a 64GB thumb drive. lastly you need to be formatted correctly. I dont know how you did it but it should be exFAT not FAT32. ---
**Author:** ![seansullivan420](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/seansullivan420/32/16821_2.png) [@seansullivan420](https://community.cyanlabs.net/u/seansullivan420)\ **Post date:** [28 March 2026 21:17 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723/3 "2026-03-28T21:17:25Z")
Thanks for the reply. Have I bricked the unit or would the screen come back on if done the way you have mentioned? ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [28 March 2026 21:32 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723/4 "2026-03-28T21:32:26Z")
Does the unit exhibit some sign of life? (audio, bluetooth pairing, powered USB ports?) Have you checked for MY20?. ---
**Author:** ![seansullivan420](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/seansullivan420/32/16821_2.png) [@seansullivan420](https://community.cyanlabs.net/u/seansullivan420)\ **Post date:** [28 March 2026 21:39 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723/5 "2026-03-28T21:39:08Z")
The only life it has is the lights on the buttons. I usb doesn’t work and I carnt get any sound or connect my phone to it. ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [28 March 2026 21:57 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723/6 "2026-03-28T21:57:02Z")
Based on that, it seems you used a reformat USB on a MY20 unit. This can be confirmed by either: - using forscan and a valid adapter to read the APIM’s part number - unmounting the unit and taking a look at the sticker on it’s back (share the image with us). ---
**Author:** ![seansullivan420](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/seansullivan420/32/16821_2.png) [@seansullivan420](https://community.cyanlabs.net/u/seansullivan420)\ **Post date:** [29 March 2026 09:02 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723/7 "2026-03-29T09:02:09Z")
![](https://community.cyanlabs.net/uploads/default/original/3X/6/4/645ad7cb593df982cd8d67281383a3d87d51a6a6.jpeg) Thanks for the info. Is this the right sticker. ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [29 March 2026 11:21 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723/8 "2026-03-29T11:21:39Z")
That’s not the APIM. This is what you are looking for: ![image](https://community.cyanlabs.net/uploads/default/original/3X/b/6/b62450750c225c04672f2d45c84ce87a6db91ac9.jpeg) ---
**Author:** ![seansullivan420](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/seansullivan420/32/16821_2.png) [@seansullivan420](https://community.cyanlabs.net/u/seansullivan420)\ **Post date:** [29 March 2026 13:31 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723/9 "2026-03-29T13:31:45Z")
Do you have to take all the trim off around the unit, if so how do I do that am not very good with motors as you can tell by the mess I have done with trying to updating thr unit ---
**Author:** ![jmbach](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/jmbach/32/14870_2.png) [@jmbach](https://community.cyanlabs.net/u/jmbach)\ **Post date:** [29 March 2026 16:25 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723/10 "2026-03-29T16:25:15Z")
Likely. That part number is the for the screen. Your APIM is located elsewhere. Start by looking behind the glove box which is where it is found sometimes in a Ford Transit depending on the model. The other part of that yellow connector should be connected to the APIM. ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [29 March 2026 19:25 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723/11 "2026-03-29T19:25:06Z")
If you do not want to mess with that, an alternative is for you to get an adapter and forscan, then read the part number without removing anything. ---
**Author:** ![system](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://community.cyanlabs.net/u/system)\ **Post date:** [28 April 2026 19:25 UTC](https://community.cyanlabs.net/t/need-some-info-on-my-custom-2018-touchscreen-problem/25723/12 "2026-04-28T19:25:08Z")
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