# No Apple CarPlay after upgrading to Sync 3.4 – am I missing something? **URL:** \ **Category:** CyanLabs Update Support\ **Tags:** oem, nav, na, APIM, SYNC3, pre-my20\ **Created:** [9 May 2025 17:49 UTC](https://community.cyanlabs.net/t/no-apple-carplay-after-upgrading-to-sync-3-4-am-i-missing-something/21496 "2025-05-09T17:49:32Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![greiner](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/g/65b543/32.png) [@greiner](https://community.cyanlabs.net/u/greiner)\ **Post date:** [9 May 2025 17:49 UTC](https://community.cyanlabs.net/t/no-apple-carplay-after-upgrading-to-sync-3-4-am-i-missing-something/21496/1 "2025-05-09T17:49:32Z")
Hey everyone, I’m a bit confused and hoping someone can point me in the right direction. I have a 2016 Ford Focus Titanium Hatchback. It originally came with Sync 3 version 1.0 and did not have Apple CarPlay. I recently upgraded to Sync 3.4, and the update went smoothly—everything works great except Apple CarPlay still isn’t available. I was under the impression that upgrading to 3.4 would enable CarPlay compatibility, but maybe I’m missing a step or requirement? Is there a separate installation needed for CarPlay? Do I need to install new hardware, or is this something I can activate myself? I feel like I did everything right, but I’m clearly overlooking something. This community has been amazing, so thank you all in advance for any help or insight you can offer! * * * **SYNC Region:** NA **Navigation Variant:** Nav **Manufacturer Year:** Pre MY20 **Install Type:** OEM **Old SYNC Version:** 1.0 **New SYNC Version:** 3.4 **Do you have a error message, if so what is it?** USB hubs are not supported. Please remove. **Update Method:** CyanLabs Syn3 Updater **Syn3 Updater Version:** not sure I did it yesterday with the newest version. The date I did it was05/08/2025 **Syn3 Updater Documentation Read:** yes **Syn3 Updater Log File** ```no-highlight I did it on a different computer ``` ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [9 May 2025 17:51 UTC](https://community.cyanlabs.net/t/no-apple-carplay-after-upgrading-to-sync-3-4-am-i-missing-something/21496/2 "2025-05-09T17:51:35Z")
Hello. Does a message about incompatible hub appear? Have you tried with android auto?. Have you performed a master reset?. Since your vehicle is 2016, you would need to upgrade the USB hub as well. Take a look at this guide → [Media Hub, CarPlay Compatible - 2015-2020 Ford/Lincoln - SYNC 3](https://community.cyanlabs.net/t/media-hub-carplay-compatible-2015-2020-ford-lincoln-sync-3/4683) ---
**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\ **Post date:** [9 May 2025 19:27 UTC](https://community.cyanlabs.net/t/no-apple-carplay-after-upgrading-to-sync-3-4-am-i-missing-something/21496/3 "2025-05-09T19:27:21Z")
> [@greiner](#): > > **Do you have a error message, if so what is it?** > USB hubs are not supported. Please remove. There’s the problem… ---
**Author:** ![greiner](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/g/65b543/32.png) [@greiner](https://community.cyanlabs.net/u/greiner)\ **Post date:** [10 May 2025 21:03 UTC](https://community.cyanlabs.net/t/no-apple-carplay-after-upgrading-to-sync-3-4-am-i-missing-something/21496/4 "2025-05-10T21:03:04Z")
How do I fix that? ---
**Author:** ![greiner](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/g/65b543/32.png) [@greiner](https://community.cyanlabs.net/u/greiner)\ **Post date:** [10 May 2025 21:04 UTC](https://community.cyanlabs.net/t/no-apple-carplay-after-upgrading-to-sync-3-4-am-i-missing-something/21496/5 "2025-05-10T21:04:08Z")
Thank you very much. I will take a look at that guide and I’ll take a look at upgrading the USB hub appreciate that thank you. ---
**Author:** ![greiner](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/g/65b543/32.png) [@greiner](https://community.cyanlabs.net/u/greiner)\ **Post date:** [11 May 2025 20:57 UTC](https://community.cyanlabs.net/t/no-apple-carplay-after-upgrading-to-sync-3-4-am-i-missing-something/21496/6 "2025-05-11T20:57:10Z")
I did order a new USB hub it’ll be here Tuesday. Thank you for the help. Hopefully that fixes the issue. ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [11 May 2025 21:50 UTC](https://community.cyanlabs.net/t/no-apple-carplay-after-upgrading-to-sync-3-4-am-i-missing-something/21496/7 "2025-05-11T21:50:40Z")
Ok!, keep us posted. ---
**Author:** ![system](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://community.cyanlabs.net/u/system)\ **Post date:** [10 June 2025 21:50 UTC](https://community.cyanlabs.net/t/no-apple-carplay-after-upgrading-to-sync-3-4-am-i-missing-something/21496/8 "2025-06-10T21:50:44Z")
Closed on 10 June 2025 21:50 UTC This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.