Please insert USB stick

What is your SYNC Region? EU

Do you have Navigation? No

What region is your SYNC APIM? EU

What was your old SYNC Version? 3.0.20204

What is your new SYNC Version? 3.4.21194

Do you have a error message, if so what is it? Please insert USB stick…

How did you update, Ford Website / CyanLabs Website / Syn3 Updater? Syn3 Updater


If you answered Syn3 Updater above;

  • What version of Syn3 Updater did you use? 2.10.6.0 Stable

  • Have you read the documentation at Syn3 Updater | Cyanlabs Docs ? Yes

  • Please paste your log output or provide the URL to your log file below
    (Log files can be found on the root of your USB drive or in %localappdata%\CyanLabs\Syn3Updater\Logs)


CYANLABS - SYN3 UPDATER - V2.10.6.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.0.20204
Region: EU
Navigation: False
Install Mode: Auto-Detect (reformat)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model:  USB  SanDisk 3.2Gen1 USB Device
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
ENH_DAB=1U5T-14G658-AG_1626915602000.TAR.GZ
GRACENOTES=4U5T-14G423-AC_1615425645000.TAR.GZ
APPS=5U5T-14G381-ET_1627475308000.TAR.GZ
VOICE=5U5T-14G391-AP_1626914045000.TAR.GZ


AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.6.0 Stable - reformat  Mode - Sync 3.4.21194 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall

FILES (5)
1u5t-14g386-cb.tar.gz (8.5MB)
1U5T-14G658-AG_1626915602000.TAR.GZ (56.8MB)
4U5T-14G423-AC_1615425645000.TAR.GZ (689MB)
5U5T-14G381-ET_1627475308000.TAR.GZ (847.2MB)
5U5T-14G391-AP_1626914045000.TAR.GZ (1.5GB)

LOG
[09/10/2021 17:29:50] Selected Region: EU - Release: Sync 3.4.21194 - Map Version: Non Nav APIM 
[09/10/2021 17:29:50] Install Mode: Auto-Detect (reformat) Forced: False 
[09/10/2021 17:29:50] MY20 Protection: Auto-Detect 
[09/10/2021 17:29:50] Formatting USB drive
[09/10/2021 17:29:50] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[09/10/2021 17:29:58] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[09/10/2021 17:29:59] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download) 
[09/10/2021 17:29:59] Checking Existing File: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[09/10/2021 17:30:01] Validated: 1U5T-14G658-AG_1626915602000.TAR.GZ (Skipping Download) 
[09/10/2021 17:30:01] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[09/10/2021 17:30:25] Validated: 4U5T-14G423-AC_1615425645000.TAR.GZ (Skipping Download) 
[09/10/2021 17:30:25] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[09/10/2021 17:31:03] Validated: 5U5T-14G381-ET_1627475308000.TAR.GZ (Skipping Download) 
[09/10/2021 17:31:03] Checking Existing File: 5U5T-14G391-AP_1626914045000.TAR.GZ 
[09/10/2021 17:31:30] Validated: 5U5T-14G391-AP_1626914045000.TAR.GZ (Skipping Download) 
[09/10/2021 17:31:30] Preparing USB drive
[09/10/2021 17:31:30] Checking Existing File: 1u5t-14g386-cb.tar.gz 
[09/10/2021 17:31:30] Copying: 1u5t-14g386-cb.tar.gz 
[09/10/2021 17:31:31] Validating: 1u5t-14g386-cb.tar.gz 
[09/10/2021 17:31:31] Copied: 1u5t-14g386-cb.tar.gz 
[09/10/2021 17:31:31] Checking Existing File: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[09/10/2021 17:31:31] Copying: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[09/10/2021 17:31:35] Validating: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[09/10/2021 17:31:37] Copied: 1U5T-14G658-AG_1626915602000.TAR.GZ 
[09/10/2021 17:31:37] Checking Existing File: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[09/10/2021 17:31:37] Copying: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[09/10/2021 17:33:14] Validating: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[09/10/2021 17:33:38] Copied: 4U5T-14G423-AC_1615425645000.TAR.GZ 
[09/10/2021 17:33:38] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[09/10/2021 17:33:38] Copying: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[09/10/2021 17:35:32] Validating: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[09/10/2021 17:36:01] Copied: 5U5T-14G381-ET_1627475308000.TAR.GZ 
[09/10/2021 17:36:01] Checking Existing File: 5U5T-14G391-AP_1626914045000.TAR.GZ 
[09/10/2021 17:36:01] Copying: 5U5T-14G391-AP_1626914045000.TAR.GZ 
[09/10/2021 17:39:34] Validating: 5U5T-14G391-AP_1626914045000.TAR.GZ 
[09/10/2021 17:40:29] Copied: 5U5T-14G391-AP_1626914045000.TAR.GZ 
[09/10/2021 17:40:29] Generating reformat.lst
[09/10/2021 17:40:29] Generating autoinstall.lst
[09/10/2021 17:40:29] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

Please provide any further details below

Tried to update using the Syn3 Updater and got as far as insert USB stick. Have tried 3 different USB sticks. Have tried the USB stick in the 2 USB ports. Checked that the USB’s have power by plugging in iPhone. Have also tried disconnecting the battery for 10-15 mins to see if that made any difference.

Is there anything else you can suggest I try?

Thanks

Tom

Read this tutorial, it might help…

Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4 - Ford / Guides & Info - CyanLabs Official Community

Also, the reformat tool does not work on Sync 3.0.20204, you will need to downgrade to 3.3.19052 first.

Do you have a screenshot of the message?, I just want to be sure I’ve understood correctly. Also, create an interrogator log to see how much freespace the unit has.

@F150chief , he already is on 3.0, so reformat seems ok.

I misread the version…this should just work