# Problem updating my new Ford Fiesta 2018

**URL:** <https://community.cyanlabs.net/t/problem-updating-my-new-ford-fiesta-2018/5855>\
**Category:** SYNC 3 Support\
**Tags:** oem, SYNC3, APIM\
**Created:** [24 August 2022 23:14 UTC](https://community.cyanlabs.net/t/problem-updating-my-new-ford-fiesta-2018/5855 "2022-08-24T23:14:15Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kamedotan](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/k/e274bd/32.png) [@kamedotan](https://community.cyanlabs.net/u/kamedotan)\
**Post date:** [24 August 2022 23:14 UTC](https://community.cyanlabs.net/t/problem-updating-my-new-ford-fiesta-2018/5855/1 "2022-08-24T23:14:16Z")

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Hello everyone, first of all, thanks for helping so many people who are new to our cars, I really appreciate it.  
I recently bought a 2018 ford Fiesta to replace my old 1999 Ford Mondeo, One of the things I saw is that the radio was not up to date nor did I have the maps activated, I activated the navigation through Fordscan, but I can not get an update to be installed not the maps. I currently have 3.3.19052 installed. I hope you can give me a cable because I do not understand very well what is failing. Greetings and thank you

* * *

**SYNC Region:** Europe

**Navigation Variant:** Yes

**Install Type:** Stock (Original Unit)

**Old SYNC Version:** 3.3.19052

**New SYNC Version:** 3.3.19052

**Do you have a error message, if so what is it?**  
Eroor with package EP-XXX

**Update Method:** CyanLabs Syn3 Updater

**Syn3 Updater Version:** 2.11.4.0

**Syn3 Updater Documentation Read:** Yes

**Syn3 Updater Log File**

```plaintext
VIN: WF0JXXGAHJJT59593
Versión 4U5T-14G381-AN
Modelo de APIM: JK2T-14G371-ACC
Tipo de APIM: Non-Navigation 
Tamaño de APIM: 16GB 
Espacio libre en APIM: 6.9G 
15/01/2014 12:54:15 AM +00:00

Partition Type = Free / Total
/fs/Nuance/ = 91M / 1.9G
/fs/Nuance/grace = 59M / 1.0G
/fs/rwdata/ = 905M / 1.2G
/fs/mp/ = 505M / 1.4G
/fs/mp/resources = 260K / 91M
/fs/images/ = 6.9G / 10G

Installed Packages
4U5T-14G391-AJ
4U5T-14G423-AA
1U5T-14G658-AD

APIM AsBuilt
DE00: 086A048210049C044080
DE01: 53500C01C08A088028B80005
DE02: 0000010004
DE03: 00001DE1010001
DE04: 190819082653
DE05: 40
DE06: 0B0533000000006428000056565D0061
```

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<div class="post-metadata">

**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\
**Post date:** [24 August 2022 23:29 UTC](https://community.cyanlabs.net/t/problem-updating-my-new-ford-fiesta-2018/5855/2 "2022-08-24T23:29:33Z")

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Firstly, please edit your profile and add information about your vehicle.  
About the log you provided: it shows it’s a 16GB APIM NO-NAV, so there’s your issue.

If you are EU based, you will need to have a 64 GB NAV-APIM (ideally).  
You could get away with a 32GB one, but would have to install cut down maps.

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**Author:** ![kamedotan](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/k/e274bd/32.png) [@kamedotan](https://community.cyanlabs.net/u/kamedotan)\
**Post date:** [26 August 2022 16:19 UTC](https://community.cyanlabs.net/t/problem-updating-my-new-ford-fiesta-2018/5855/3 "2022-08-26T16:19:08Z")

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I have tried to do it and it gives me this error, I have created a usb without nag and it gives me that error when trying to update

 ![image](https://community.cyanlabs.net/uploads/default/original/2X/9/9f3553c3d11f13696d1e7b6057a67e72608a1613.jpeg)

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<div class="post-metadata">

**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\
**Post date:** [27 August 2022 02:59 UTC](https://community.cyanlabs.net/t/problem-updating-my-new-ford-fiesta-2018/5855/4 "2022-08-27T02:59:40Z")

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> [@SaNdMaN](#):
>
> About the log you provided: it shows it’s a 16GB APIM NO-NAV, so there’s your issue.

> [@kamedotan](#):
>
> One of the things I saw is that the radio was not up to date nor did I have the maps activated, I activated the navigation through Fordscan, but I can not get an update to be installed not the maps.

If the NAV was not activated, then you cannot just activate it and expect it to work. You do not have a NAV equipped APIM with the proper daughter board. This will not work…

As far as the pic above:  
PKG\_ERR03 – Error is PKG\_UNTAR\_FAILURE

This is usually due to a bad USB stick or not enough storage space on the APIM to process the files.

Post your installation log, please.

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<div class="post-metadata">

**Author:** ![system](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://community.cyanlabs.net/u/system)\
**Post date:** [30 August 2022 02:59 UTC](https://community.cyanlabs.net/t/problem-updating-my-new-ford-fiesta-2018/5855/5 "2022-08-30T02:59:56Z")

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Closed on 30 August 2022 02:59 UTC

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