Problem with 4 inch screen after update

[Yulas (Yulian G Onet)]

Hello, Ford Edge with a 4-inch non-touch screen. I wanted to add a Polish voice-over and generated the files using syn3updater. after uploading, I can only see part of the screen. I found information that I should upload the NU5T-14G381-BB software for a 4-inch screen. After this operation I have a black screen and no reaction. I went back to uploading the file from syn3updater and the screen appeared, but still only partial. I don’t know what software to download to restore operation.

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SYNC Region: NA

Navigation Variant: Non Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.4.23188

New SYNC Version: 3.4.23188

Do you have a error message, if so what is it?
no

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0 stable

Syn3 Updater Documentation Read: no

Syn3 Updater Log File

CYANLABS - SYN3 UPDATER - V2.14.2.0
Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.23188
Region: NA
Navigation: False
Install Mode: Auto-Wykrywanie (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: WŁĄCZONE

DESTINATION DETAILS
Mode: Drive
Model: TOSHIBA TransMemory USB Device
Size: 
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.14.2.0 Stable - Autoinstall Mode - RWData Cleaner 

[SYNCGen3.0_ALL_PRODUCT]
Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
Options = AutoInstall


FILES (2)
PU5T-14G386-BB_1690840002000.TAR.GZ (3,2KB)
NU5T-14G381-AD_1689364279000.TAR.GZ (869,8MB)

LOG
[03.09.2025 19:15:47] Selected Region:  - Release: RWData Cleaner - Map Version:  
[03.09.2025 19:15:47] Install Mode: Auto-Wykrywanie (autoinstall) Forced: False 
[03.09.2025 19:15:47] MY20 Protection: WŁĄCZONE 
[03.09.2025 19:15:47] Formatting USB drive
[03.09.2025 19:15:47] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[03.09.2025 19:15:54] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[03.09.2025 19:15:54] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download) 
[03.09.2025 19:15:54] Preparing USB drive
[03.09.2025 19:15:54] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ 
[03.09.2025 19:15:54] PU5T-14G386-BB_1690840002000.TAR.GZ exists and validated successfully, skipping copy 
[03.09.2025 19:15:55] Generating Autoinstall.lst
[03.09.2025 19:15:55] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! 

[SaNdMaN]

The unit is operational, right? I mean, audio is there and USB ports are working…

You previously had it working fine with a 4 inch screen?. What was the version?.

If so, reinstall the 4 inch variant, and leave the black screen be for a while.

Perform a soft reset as well, or remove the cars battery overnight to force a module reset.

If you only changed Sync3 version, it should eventually come back to life… It’s just confused at the moment…

[Yulas (Yulian G Onet)]

It worked fine before the update – see attached photo. I re-uploaded the file with the BB extension, disconnected the battery, restarted with the buttons, and restarted with ForScan – no improvement. I found a post with the opposite situation (link) , showing SW: NU5T-14G381-BD. It’s not in the Cyanlabs database; I downloaded it from another source, but upload ends with a “PKG_” error.

[F150Chief]

Run the Interrogator Utility in the Syn3 Updater and post the xml file here…

The -BD file is the right file for the 4" screen. If you received a PKG error…

PKG_ERR02 – Error is PKG_DWNLD_PKG_NOT_FOUND
PKG_ERR03 – Error is PKG_UNTAR_FAILURE
PKG_ERR04 – Error is PKG_REVOKED (Package has been blacklisted)
PKG_ERR06 – Error is UNKNOWN (Restart usually fixes this)