# Problem with Update SYNC3 **URL:** \ **Category:** CyanLabs Update Support\ **Tags:** eu, pre-my20, oem, nav, SYNC3, APIM\ **Created:** [30 October 2026 14:14 UTC](https://community.cyanlabs.net/t/problem-with-update-sync3/28449 "2026-10-30T14:14:39Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![waldemarsac](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/waldemarsac/32/21181_2.png) [@waldemarsac](https://community.cyanlabs.net/u/waldemarsac)\ **Post date:** [30 October 2026 14:14 UTC](https://community.cyanlabs.net/t/problem-with-update-sync3/28449/1 "2026-10-30T14:14:39Z")
Good Day Everyone, I keep encountering error 4U5T-14G422-BCM\_1748464896000.TAR.GZ during the update. I have already tried using several different flash drives, but it hasn’t helped. To proceed with the software update, I generated a package containing only the map for Cyprus, as I don’t need the other maps. What can I do in this situation? Thank You for Help * * * **SYNC Region:** EU **Navigation Variant:** Nav **Manufacturer Year:** Pre MY20 **Install Type:** OEM **Old SYNC Version:** 3.3.19052 **New SYNC Version:** 3.4.21265 **Do you have a error message, if so what is it?** 4U5T-14G422-BCM\_1748464896000.TAR.GZ **Update Method:** CyanLabs Syn3 Updater **Syn3 Updater Version:** 2.14.2.0 **Syn3 Updater Documentation Read:** yes **Syn3 Updater Log File** ```no-highlight I don't have the logs; where can I get them? ``` ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [1 November 2026 12:31 UTC](https://community.cyanlabs.net/t/problem-with-update-sync3/28449/2 "2026-11-01T12:31:19Z")
> [@waldemarsac](#): > > `I don't have the logs; where can I get them?` They are all saved in syn3updater, you should read the doc → [Logs Tab - CyanLabs](https://cyanlabs.net/docs/syn3updater/tabs/logs/) Your description es super vague… At which time does it fail? Is the unit NAV?