Radio not showing a Build Date/Number

I have a 2015 F-150. Early last year I upgraded from Sync 2 to a Sync 3 system. Not sure where it was made, but I got it from Ebay. It shows SW Version 3.4, but shows “Build Video_PRODUCT”. Everything works, a bit laggy at times, but not bad enough to have had concerns. Can I still upgrade to the current SW?

Create an run an interrogator log, post the results here.
That will tell us what’s on the unit.

This radio has clearly been Jailbroken.

Version 5U5T-14G381-CD
APIM Model: HB5T-14G371-BCA
APIM Type: Navigation
APIM Size: 32GB
APIM Free Space: 4.3G
11/4/2022 5:28:15 PM +00:00

Partition Type = Free / Total
/fs/sd/MAP/ = 12M / 1.4G
/fs/sd/MAP/ = 12M / 1.4G
/fs/sd/MAP/ = 13M / 1.4G
/fs/sd/MAP/ = 10M / 1.4G
/fs/sd/MAP/ = 2.8M / 937M
/fs/sd/MAP/ = 8.5M / 1.3G
/fs/sd/MAP/ = 14M / 1.7G
/fs/sd/MAP/ = 17M / 1.7G
/fs/sd/MAP/ = 7.2M / 1.4G
/fs/Nuance/ = 16M / 1.6G
/fs/Nuance/ = 10M / 1.1G
/fs/Nuance/ = 25M / 2.6G
/fs/Nuance/ = 3.0M / 465M
/fs/Nuance/grace = 5.5M / 777M
/fs/rwdata/ = 858M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 88M / 90M
/fs/mp/ = 138M / 1.4G
/fs/images/ = 4.3G / 25G

Installed Packages

APIM AsBuilt
DE00: AA2A050324028B42048B
DE01: 55530103F402008F00000005
DE02: 0100010300
DE03: 01000F000F0001
DE04: 1AAE1A403E80
DE05: 80
DE06: 2D003A0000000003BE00005656AC00CF

The unit has been modified with a 3rd party software that enables video playback on the screen at any time. If you upgrade the unit, it will break the modification. if you don’t care about that, the fix is to reformat the unit.

The method of the modification is NOT discussed on this site due to legal implications.

The log shows the unit is on 3.4.19200 with the voice and GN files. The log does not show the maps installed, but the storage indicates they are installed and this is a NAV unit. I suggest that you downgrade and reformat the unit, it is safe to do so as it is an H-series APIM, and install the current Sync application 3.4.22251 with associated files and the NA2.21 navigation package.

This will erase the modification and return the unit to normal.

Thank you for your help. I will proceed with reformatting my radio and installing the updated SW and maps. I have never used the video playback on the screen so I won’t be missing anything!

If things go crazy, I’ll be sure to check back or reach out if needed.
Again, Thank you!!


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