# Red screen - pkg-err03 **URL:** \ **Category:** CyanLabs Update Support\ **Tags:** row, nav, pre-my20, oem, SYNC3, APIM\ **Created:** [16 August 2025 14:29 UTC](https://community.cyanlabs.net/t/red-screen-pkg-err03/22908 "2025-08-16T14:29:12Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![sarelvaneeden](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sarelvaneeden/32/17841_2.png) [@sarelvaneeden](https://community.cyanlabs.net/u/sarelvaneeden)\ **Post date:** [16 August 2025 14:29 UTC](https://community.cyanlabs.net/t/red-screen-pkg-err03/22908/1 "2025-08-16T14:29:12Z")
Hi. I appologise in advanced if I dont have all the info that you guys need, but im in a big pickle. I did the manual upgrade from sync3.3 to 3.4.20237 using the reformat tool. My usb is in correct format, as ive used it couple of times before succesfully. (I played around with all the diffrent software versions ect) It started with the reformat and loaded the apps package, right after that I get a redscreen woth the following message, “Error in Ford Southern Africa22Q4.tgz: PKG\_ERR03”. Ive reloaded the file, used a diffrent usb stick, used the second usb port in my vehicle, to no avail. Pleae help me what can be the issue. My sync3 is a 2018 ROW region with navigation. I made sure I chose the correct options. Pulling the fuse to sync3 also doesnt help. Its stuck on the screen were it reformats the emmc. Load the apps and get to this error. * * * **SYNC Region:** ROW **Navigation Variant:** Nav **Manufacturer Year:** Pre MY20 **Install Type:** OEM **Old SYNC Version:** 3.3.19052 **New SYNC Version:** 3.4.20237 **Do you have a error message, if so what is it?** Error in Ford Southern Africa22Q4.tgz: PKG\_ERR03 **Update Method:** CyanLabs Manual Method ---
**Author:** ![Rollback\_Jockey](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/rollback_jockey/32/2479_2.png) [@Rollback\_Jockey](https://community.cyanlabs.net/u/Rollback_Jockey)\ **Post date:** [16 August 2025 15:05 UTC](https://community.cyanlabs.net/t/red-screen-pkg-err03/22908/2 "2025-08-16T15:05:34Z")
Try a different USB stick ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [16 August 2025 15:08 UTC](https://community.cyanlabs.net/t/red-screen-pkg-err03/22908/3 "2025-08-16T15:08:47Z")
> [@sarelvaneeden](#): > > “Error in Ford Southern Africa22Q4.tgz: PKG\_ERR03” I’m not sure if you can install it that way, but I’m unfamiliar with ROW maps… If you do not have a windows computer at had, I can take a look at what the tool generates once I’m back at home. ---
**Author:** ![sarelvaneeden](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sarelvaneeden/32/17841_2.png) [@sarelvaneeden](https://community.cyanlabs.net/u/sarelvaneeden)\ **Post date:** [16 August 2025 15:17 UTC](https://community.cyanlabs.net/t/red-screen-pkg-err03/22908/4 "2025-08-16T15:17:24Z")
Im currently at work so tried the manual method while I was bored, as I cant install sync3 updater. Do you think if I just create a USB again via the app, if will come right? Will try it when I reach home tonight. ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [16 August 2025 15:22 UTC](https://community.cyanlabs.net/t/red-screen-pkg-err03/22908/5 "2025-08-16T15:22:14Z")
Most likely yes, besides creating what needs to be created, Syn3Updater checks the files on the USB as well while creating it. Just make sure to use a good quality pendrive. **EDIT** I’m back at home and when creating just update maps USB pendrive there’s a step that I think you missed, which reinforces my previous idea that you did not create the correct USB… > [16/8/2025 14:39:19] Checking Existing File: Ford\_Southern\_Africa22Q4.tgz > [16/8/2025 14:39:19] Downloading: Ford\_Southern\_Africa22Q4.tgz > [16/8/2025 14:47:21] Validating: Ford\_Southern\_Africa22Q4.tgz > [16/8/2025 14:47:26] Downloaded: Ford\_Southern\_Africa22Q4.tgz > _**[16/8/2025 14:47:34] Extracting: Ford\_Southern\_Africa22Q4.tgz (This may take some time!)**_ \<\<-------- this step That should be fixed by creating it with Syn3updater, or you can correct it manually. ---
**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\ **Post date:** [16 August 2025 19:58 UTC](https://community.cyanlabs.net/t/red-screen-pkg-err03/22908/6 "2025-08-16T19:58:39Z")
> [@sarelvaneeden](#): > > I did the manual upgrade from sync3.3 to 3.4.20237 using the [reformat](https://cyanlabs.net/docs/syn3updater/installmodes/reformat) tool. You should load the current version, 3.4.23188. This is the file list: FILES (10) 4U5T-14G381-AN\_1552583626000.TAR.GZ (479.7MB) GB5T-14G386-SC\_85041.tar.gz (1.8KB) 1u5t-14g386-cb.tar.gz (8.5MB) PU5T-14G386-BB\_1690840002000.TAR.GZ (3.2KB) 5U5T-14G391-FT\_1660787787000.TAR.GZ (1.4GB) 4U5T-14G423-FC\_1615431949000.TAR.GZ (923.8MB) 1U5T-14G658-AH\_1644006443000.TAR.GZ (57.5MB) NU5T-14G381-AD\_1689364279000.TAR.GZ (869.8MB) **4U5T-14G421-FFL.tar.gz (1.2GB)** **4U5T-14G424-FFL.tar.gz (1.7KB)** You can see that the archive file Ford\_Southern\_Africa22Q4.tgz must be extracted to produce the map and license files for installation. This is the autoinstall.lst file contents in the archive that would be used if you installed the map files independently from the reformat process… > [SYNCGen3.0\_ALL] > > Item1 = Installation of map license > Open1 = SyncMyRide\4U5T-14G424-FFL.tar.gz > > Item2 = Installation of map package > Open2 = SyncMyRide\4U5T-14G421-FFL.tar.gz > > Options = Delay, AutoInstall ---
**Author:** ![sarelvaneeden](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sarelvaneeden/32/17841_2.png) [@sarelvaneeden](https://community.cyanlabs.net/u/sarelvaneeden)\ **Post date:** [16 August 2025 21:07 UTC](https://community.cyanlabs.net/t/red-screen-pkg-err03/22908/7 "2025-08-16T21:07:55Z")
Thanx guys. Will give all this a try. Hopefully ot comes right ---
**Author:** ![sarelvaneeden](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sarelvaneeden/32/17841_2.png) [@sarelvaneeden](https://community.cyanlabs.net/u/sarelvaneeden)\ **Post date:** [17 August 2025 03:31 UTC](https://community.cyanlabs.net/t/red-screen-pkg-err03/22908/8 "2025-08-17T03:31:38Z")
Sync updater app fixed my issue thank you. never doing manual update again, it will give me a heart atrack. 😝 If i look at the files now, the southafricanmap.tgz pacakage was extracted firts then put on the usb drive, not straight on the drive like the manual version sugested. ---
**Author:** ![system](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://community.cyanlabs.net/u/system)\ **Post date:** [21 August 2025 17:57 UTC](https://community.cyanlabs.net/t/red-screen-pkg-err03/22908/13 "2025-08-21T17:57:30Z")
Closed on 21 August 2025 17:57 UTC This topic was automatically closed 2 days after the last reply. New replies are no longer allowed.