Screen problem after update

Ford SYNC 3 Support CyanLabs Update Support
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1

Hi, I updated Sync 3 in my 2016 Mustang GT from software 1.0.15139 to 2.2.17011. After updating the software, vertical lines appeared on the screen, making it look as though the display had been physically damaged (before update everyhing looked perfect). Then I updated to 3.4.26057. The update went fine (during update I had PKG_ERR03 in files: 14G421_CHJ, 14G421_CBJ, 14G421_CDJ, but it updated ok eventually), but lines are still there. Any idea what happened? Another thing, I do not see Apple CarPlay in the apps, there is a message about wrong USB hub, I think it must be replaced?

SYNC Region: NA

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 1.0.15139

New SYNC Version: 3.4.26057

Do you have a error message, if so what is it?
during update I had PKG_ERR03 in files: 14G421_CHJ, 14G421_CBJ, 14G421_CDJ, but it updated ok eventually

Update Method: CyanLabs Syn3 Updater

Syn3 Updater Version: 2.14.2.0

Syn3 Updater Documentation Read: yes

Syn3 Updater Log File

    CYANLABS - SYN3 UPDATER - V2.14.2.0
  Branch: Stable
  Operating System: Microsoft Windows 11 Pro (2009)
  
  PREVIOUS CONFIGURATION
  Version: 2.2.17011
  Region: NA
  Navigation: True
  Install Mode: Auto-Wykrywanie (reformat)
  Install Mode Overridden: False
  My20 Protection Enabled: Auto-Wykrywanie
  
  DESTINATION DETAILS
  Mode: Drive
  Model: General UDisk USB Device
  Size: 58,6GB
  FileSystem: exFAT
  Partition Type: MBR
  
  REFORMAT.LST
  VOICE=5U5T-14G391-CS_1660783942000.TAR.GZ
  GRACENOTES=4U5T-14G423-CC_1615429225000.TAR.GZ
  APPS=NU5T-14G381-AE_1778770590000.TAR.GZ
  VOICE_NAV=4U5T-14G422-CCR_1774002344000.TAR.GZ
  VOICE_NAV=4U5T-14G422-CBR_1774002523000.TAR.GZ
  VOICE_NAV=4U5T-14G422-CAR_1774002538000.TAR.GZ
  MAP=4U5T-14G421-CJJ_1773881407000.TAR.GZ
  MAP=4U5T-14G421-CHJ_1773881581000.TAR.GZ
  MAP=4U5T-14G421-CGJ_1773881595000.TAR.GZ
  MAP=4U5T-14G421-CFJ_1773883381000.TAR.GZ
  MAP=4U5T-14G421-CEJ_1773883394000.TAR.GZ
  MAP=4U5T-14G421-CDJ_1773883409000.TAR.GZ
  MAP=4U5T-14G421-CCJ_1773882977000.TAR.GZ
  MAP=4U5T-14G421-CBJ_1773882394000.TAR.GZ
  MAP=4U5T-14G421-CAJ_1773882382000.TAR.GZ
  
  
  AUTOINSTALL.LST
  ; CyanLabs Syn3Updater 2.14.2.0 Stable - reformat  Mode - Sync 3.4.26057 NA
  
  [SYNCGen3.0_ALL_PRODUCT]
  Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ
  Open1 = SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ
  Item2 = REFORMAT TOOL  - 1u5t-14g386-cb.tar.gz
  Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz
  Options = AutoInstall
  
  FILES (17)
  1u5t-14g386-cb.tar.gz (8,5MB)
  PU5T-14G386-BB_1690840002000.TAR.GZ (3,2KB)
  5U5T-14G391-CS_1660783942000.TAR.GZ (385,5MB)
  4U5T-14G423-CC_1615429225000.TAR.GZ (564,2MB)
  NU5T-14G381-AE_1778770590000.TAR.GZ (869,9MB)
  4U5T-14G422-CCR_1774002344000.TAR.GZ (548,1MB)
  4U5T-14G422-CBR_1774002523000.TAR.GZ (812,4MB)
  4U5T-14G422-CAR_1774002538000.TAR.GZ (1,2GB)
  4U5T-14G421-CJJ_1773881407000.TAR.GZ (742,8MB)
  4U5T-14G421-CHJ_1773881581000.TAR.GZ (1GB)
  4U5T-14G421-CGJ_1773881595000.TAR.GZ (1,2GB)
  4U5T-14G421-CFJ_1773883381000.TAR.GZ (1,1GB)
  4U5T-14G421-CEJ_1773883394000.TAR.GZ (1,1GB)
  4U5T-14G421-CDJ_1773883409000.TAR.GZ (1,3GB)
  4U5T-14G421-CCJ_1773882977000.TAR.GZ (1,1GB)
  4U5T-14G421-CBJ_1773882394000.TAR.GZ (1,1GB)
  4U5T-14G421-CAJ_1773882382000.TAR.GZ (1GB)
  
  LOG
  [06.06.2026 23:00:10] Selected Region: NA - Release: Sync 3.4.26057 - Map Version: 2.25 (2025) - NA
  [06.06.2026 23:00:10] Install Mode: Auto-Wykrywanie (reformat) Forced: False
  [06.06.2026 23:00:10] MY20 Protection: Auto-Wykrywanie
  [06.06.2026 23:00:10] Formatting USB drive
  [06.06.2026 23:00:10] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
  [06.06.2026 23:00:18] Checking Existing File: 1u5t-14g386-cb.tar.gz
  [06.06.2026 23:00:18] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
  [06.06.2026 23:00:18] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
  [06.06.2026 23:00:18] Validated: PU5T-14G386-BB_1690840002000.TAR.GZ (Skipping Download)
  [06.06.2026 23:00:18] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
  [06.06.2026 23:00:19] Validated: 5U5T-14G391-CS_1660783942000.TAR.GZ (Skipping Download)
  [06.06.2026 23:00:19] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
  [06.06.2026 23:00:21] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download)
  [06.06.2026 23:00:21] Checking Existing File: NU5T-14G381-AE_1778770590000.TAR.GZ
  [06.06.2026 23:00:25] Validated: NU5T-14G381-AE_1778770590000.TAR.GZ (Skipping Download)
  [06.06.2026 23:00:25] Checking Existing File: 4U5T-14G422-CCR_1774002344000.TAR.GZ
  [06.06.2026 23:00:27] Validated: 4U5T-14G422-CCR_1774002344000.TAR.GZ (Skipping Download)
  [06.06.2026 23:00:27] Checking Existing File: 4U5T-14G422-CBR_1774002523000.TAR.GZ
  [06.06.2026 23:00:29] Validated: 4U5T-14G422-CBR_1774002523000.TAR.GZ (Skipping Download)
  [06.06.2026 23:00:29] Checking Existing File: 4U5T-14G422-CAR_1774002538000.TAR.GZ
  [06.06.2026 23:00:34] Validated: 4U5T-14G422-CAR_1774002538000.TAR.GZ (Skipping Download)
  [06.06.2026 23:00:34] Checking Existing File: 4U5T-14G421-CJJ_1773881407000.TAR.GZ
  [06.06.2026 23:00:37] Validated: 4U5T-14G421-CJJ_1773881407000.TAR.GZ (Skipping Download)
  [06.06.2026 23:00:37] Checking Existing File: 4U5T-14G421-CHJ_1773881581000.TAR.GZ
  [06.06.2026 23:00:40] Validated: 4U5T-14G421-CHJ_1773881581000.TAR.GZ (Skipping Download)
  [06.06.2026 23:00:40] Checking Existing File: 4U5T-14G421-CGJ_1773881595000.TAR.GZ
  [06.06.2026 23:00:42] Validate: 4U5T-14G421-CGJ_1773881595000.TAR.GZ (Failed!, Downloading)
  [06.06.2026 23:00:42] Downloading: 4U5T-14G421-CGJ_1773881595000.TAR.GZ
  [06.06.2026 23:32:31] Validating: 4U5T-14G421-CGJ_1773881595000.TAR.GZ
  [06.06.2026 23:32:36] Downloaded: 4U5T-14G421-CGJ_1773881595000.TAR.GZ
  [06.06.2026 23:32:36] Checking Existing File: 4U5T-14G421-CFJ_1773883381000.TAR.GZ
  [06.06.2026 23:32:36] Downloading: 4U5T-14G421-CFJ_1773883381000.TAR.GZ
  [07.06.2026 00:04:02] Validating: 4U5T-14G421-CFJ_1773883381000.TAR.GZ
  [07.06.2026 00:04:06] Downloaded: 4U5T-14G421-CFJ_1773883381000.TAR.GZ
  [07.06.2026 00:04:06] Checking Existing File: 4U5T-14G421-CEJ_1773883394000.TAR.GZ
  [07.06.2026 00:04:06] Downloading: 4U5T-14G421-CEJ_1773883394000.TAR.GZ
  [07.06.2026 00:19:42] Validating: 4U5T-14G421-CEJ_1773883394000.TAR.GZ
  [07.06.2026 00:19:45] Downloaded: 4U5T-14G421-CEJ_1773883394000.TAR.GZ
  [07.06.2026 00:19:45] Checking Existing File: 4U5T-14G421-CDJ_1773883409000.TAR.GZ
  [07.06.2026 00:19:45] Downloading: 4U5T-14G421-CDJ_1773883409000.TAR.GZ
  [07.06.2026 00:37:34] Validating: 4U5T-14G421-CDJ_1773883409000.TAR.GZ
  [07.06.2026 00:37:38] Downloaded: 4U5T-14G421-CDJ_1773883409000.TAR.GZ
  [07.06.2026 00:37:38] Checking Existing File: 4U5T-14G421-CCJ_1773882977000.TAR.GZ
  [07.06.2026 00:37:38] Downloading: 4U5T-14G421-CCJ_1773882977000.TAR.GZ
  [07.06.2026 00:51:33] Validating: 4U5T-14G421-CCJ_1773882977000.TAR.GZ
  [07.06.2026 00:51:36] Downloaded: 4U5T-14G421-CCJ_1773882977000.TAR.GZ
  [07.06.2026 00:51:36] Checking Existing File: 4U5T-14G421-CBJ_1773882394000.TAR.GZ
  [07.06.2026 00:51:36] Downloading: 4U5T-14G421-CBJ_1773882394000.TAR.GZ
  [07.06.2026 01:07:36] Validating: 4U5T-14G421-CBJ_1773882394000.TAR.GZ
  [07.06.2026 01:07:40] Downloaded: 4U5T-14G421-CBJ_1773882394000.TAR.GZ
  [07.06.2026 01:07:40] Checking Existing File: 4U5T-14G421-CAJ_1773882382000.TAR.GZ
  [07.06.2026 01:07:40] Downloading: 4U5T-14G421-CAJ_1773882382000.TAR.GZ
  [07.06.2026 01:21:19] Validating: 4U5T-14G421-CAJ_1773882382000.TAR.GZ
  [07.06.2026 01:21:22] Downloaded: 4U5T-14G421-CAJ_1773882382000.TAR.GZ
  [07.06.2026 01:21:22] Preparing USB drive
  [07.06.2026 01:21:22] Checking Existing File: 1u5t-14g386-cb.tar.gz
  [07.06.2026 01:21:22] Copying: 1u5t-14g386-cb.tar.gz
  [07.06.2026 01:21:22] Validating: 1u5t-14g386-cb.tar.gz
  [07.06.2026 01:21:22] Copied: 1u5t-14g386-cb.tar.gz
  [07.06.2026 01:21:22] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ
  [07.06.2026 01:21:22] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ
  [07.06.2026 01:21:22] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ
  [07.06.2026 01:21:22] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ
  [07.06.2026 01:21:22] Checking Existing File: 5U5T-14G391-CS_1660783942000.TAR.GZ
  [07.06.2026 01:21:22] Copying: 5U5T-14G391-CS_1660783942000.TAR.GZ
  [07.06.2026 01:22:23] Validating: 5U5T-14G391-CS_1660783942000.TAR.GZ
  [07.06.2026 01:22:45] Copied: 5U5T-14G391-CS_1660783942000.TAR.GZ
  [07.06.2026 01:22:45] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
  [07.06.2026 01:22:45] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
  [07.06.2026 01:24:02] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
  [07.06.2026 01:24:34] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
  [07.06.2026 01:24:34] Checking Existing File: NU5T-14G381-AE_1778770590000.TAR.GZ
  [07.06.2026 01:24:34] Copying: NU5T-14G381-AE_1778770590000.TAR.GZ
  [07.06.2026 01:26:35] Validating: NU5T-14G381-AE_1778770590000.TAR.GZ
  [07.06.2026 01:27:24] Copied: NU5T-14G381-AE_1778770590000.TAR.GZ
  [07.06.2026 01:27:24] Checking Existing File: 4U5T-14G422-CCR_1774002344000.TAR.GZ
  [07.06.2026 01:27:24] Copying: 4U5T-14G422-CCR_1774002344000.TAR.GZ
  [07.06.2026 01:28:33] Validating: 4U5T-14G422-CCR_1774002344000.TAR.GZ
  [07.06.2026 01:29:03] Copied: 4U5T-14G422-CCR_1774002344000.TAR.GZ
  [07.06.2026 01:29:03] Checking Existing File: 4U5T-14G422-CBR_1774002523000.TAR.GZ
  [07.06.2026 01:29:03] Copying: 4U5T-14G422-CBR_1774002523000.TAR.GZ
  [07.06.2026 01:30:53] Validating: 4U5T-14G422-CBR_1774002523000.TAR.GZ
  [07.06.2026 01:31:39] Copied: 4U5T-14G422-CBR_1774002523000.TAR.GZ
  [07.06.2026 01:31:39] Checking Existing File: 4U5T-14G422-CAR_1774002538000.TAR.GZ
  [07.06.2026 01:31:39] Copying: 4U5T-14G422-CAR_1774002538000.TAR.GZ
  [07.06.2026 01:34:26] Validating: 4U5T-14G422-CAR_1774002538000.TAR.GZ
  [07.06.2026 01:35:39] Copied: 4U5T-14G422-CAR_1774002538000.TAR.GZ
  [07.06.2026 01:35:39] Checking Existing File: 4U5T-14G421-CJJ_1773881407000.TAR.GZ
  [07.06.2026 01:35:39] Copying: 4U5T-14G421-CJJ_1773881407000.TAR.GZ
  [07.06.2026 01:37:12] Validating: 4U5T-14G421-CJJ_1773881407000.TAR.GZ
  [07.06.2026 01:37:55] Copied: 4U5T-14G421-CJJ_1773881407000.TAR.GZ
  [07.06.2026 01:37:55] Checking Existing File: 4U5T-14G421-CHJ_1773881581000.TAR.GZ
  [07.06.2026 01:37:55] Copying: 4U5T-14G421-CHJ_1773881581000.TAR.GZ
  [07.06.2026 01:40:12] Validating: 4U5T-14G421-CHJ_1773881581000.TAR.GZ
  [07.06.2026 01:41:11] Copied: 4U5T-14G421-CHJ_1773881581000.TAR.GZ
  [07.06.2026 01:41:11] Checking Existing File: 4U5T-14G421-CGJ_1773881595000.TAR.GZ
  [07.06.2026 01:41:11] Copying: 4U5T-14G421-CGJ_1773881595000.TAR.GZ
  [07.06.2026 01:43:44] Validating: 4U5T-14G421-CGJ_1773881595000.TAR.GZ
  [07.06.2026 01:44:52] Copied: 4U5T-14G421-CGJ_1773881595000.TAR.GZ
  [07.06.2026 01:44:52] Checking Existing File: 4U5T-14G421-CFJ_1773883381000.TAR.GZ
  [07.06.2026 01:44:52] Copying: 4U5T-14G421-CFJ_1773883381000.TAR.GZ
  [07.06.2026 01:47:20] Validating: 4U5T-14G421-CFJ_1773883381000.TAR.GZ
  [07.06.2026 01:48:23] Copied: 4U5T-14G421-CFJ_1773883381000.TAR.GZ
  [07.06.2026 01:48:23] Checking Existing File: 4U5T-14G421-CEJ_1773883394000.TAR.GZ
  [07.06.2026 01:48:23] Copying: 4U5T-14G421-CEJ_1773883394000.TAR.GZ
  [07.06.2026 01:50:55] Validating: 4U5T-14G421-CEJ_1773883394000.TAR.GZ
  [07.06.2026 01:52:01] Copied: 4U5T-14G421-CEJ_1773883394000.TAR.GZ
  [07.06.2026 01:52:01] Checking Existing File: 4U5T-14G421-CDJ_1773883409000.TAR.GZ
  [07.06.2026 01:52:01] Copying: 4U5T-14G421-CDJ_1773883409000.TAR.GZ
  [07.06.2026 01:54:50] Validating: 4U5T-14G421-CDJ_1773883409000.TAR.GZ
  [07.06.2026 01:56:06] Copied: 4U5T-14G421-CDJ_1773883409000.TAR.GZ
  [07.06.2026 01:56:06] Checking Existing File: 4U5T-14G421-CCJ_1773882977000.TAR.GZ
  [07.06.2026 01:56:06] Copying: 4U5T-14G421-CCJ_1773882977000.TAR.GZ
  [07.06.2026 01:58:36] Validating: 4U5T-14G421-CCJ_1773882977000.TAR.GZ
  [07.06.2026 01:59:40] Copied: 4U5T-14G421-CCJ_1773882977000.TAR.GZ
  [07.06.2026 01:59:40] Checking Existing File: 4U5T-14G421-CBJ_1773882394000.TAR.GZ
  [07.06.2026 01:59:40] Copying: 4U5T-14G421-CBJ_1773882394000.TAR.GZ
  [07.06.2026 02:02:12] Validating: 4U5T-14G421-CBJ_1773882394000.TAR.GZ
  [07.06.2026 02:03:18] Copied: 4U5T-14G421-CBJ_1773882394000.TAR.GZ
  [07.06.2026 02:03:18] Checking Existing File: 4U5T-14G421-CAJ_1773882382000.TAR.GZ
  [07.06.2026 02:03:18] Copying: 4U5T-14G421-CAJ_1773882382000.TAR.GZ
  [07.06.2026 02:05:29] Validating: 4U5T-14G421-CAJ_1773882382000.TAR.GZ
  [07.06.2026 02:06:27] Copied: 4U5T-14G421-CAJ_1773882382000.TAR.GZ
  [07.06.2026 02:06:27] Generating reformat.lst
  [07.06.2026 02:06:27] Generating autoinstall.lst
  [07.06.2026 02:06:27] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!
2

  1. Do a master reset

  2. Pull the battery cable for around 35 minutes to force a full cold boot of all the modules in the car

3

I did it. It is better but not ideal. Should I try again? Can it help?

4

Vertical lines are an indication there’s some hardware issue, it’s not software.
So what I would do is unmounting the unit and double checking every cable is correctly seated.

5

I always thought so, but it was strange that the problem appeared after software update. The hardware was not disconnected.

So it is just a coincidence ?

Ther is no carplay in the app now. To make it work is it enough to change an USB hub?

6

Defintely have to replace the USB hub with the right H series module.

7

It seems something went wrong with the update. Every time I start the car there is an info on the screen:

“Installation in progress. Some features will continue to be disabled until this process is complete. Please keep the update USB in the system and the engine running so that it can complete.”

When I close the window system works, of course without apps like AndroidAuto or CarPlay.

Should I try to update again? Can I do it with the same software version or downgrade to 3.4.23188 without maps and voice_nav files??? I do not need NA maps anyway.

8

Well, I tried to update again with the same software but without maps. Update went without problems, but again after restarting the car there is the same info about installation in progress. When I close it everything works fine except the screen problem. When I tried to install the interrogator to check what happened there is an info that installation failed. Any idea what happened?