Sync 3.4.22110 won't update from F10 to F11

Hi,

I succesfully updated my Ford Transit 2021 to the latest version of Sync (22110). Now I want to update my navigation from F10 to F11. I used two different approaches: first I prepared the USB using Synupdater with autodetect mode, after that didn’t work I tried the autoinstall mode. I see the message “software being installed” popping up after inserting the USB, however the message disappears after 45/60 minutes and then nothing, still F10. I do master resets after each installation. What can I do?

Hello.

Please post your Syn3Updater log for the USB creation, and also create an interrogator log and post it as well.

CYANLABS - SYN3 UPDATER - V2.11.1.0
Branch: Stable
Operating System: Microsoft Windows 11 Pro (2009)

PREVIOUS CONFIGURATION
Version: 3.4.22110
Region: EU
Navigation: True
Install Mode: autoinstall (autoinstall)
Install Mode Overridden: True
My20 Protection Enabled: Uit / Geen MY20

DESTINATION DETAILS
Mode: Drive
Model: Kingston DataTraveler 3.0 USB Device
Size: 57.7GB
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.11.1.0 Stable - Autoinstall FORCED Mode - Update enkel Kaarten EU

[SYNCGen3.0_3.0.1_PRODUCT]
Item1 = MAP_LICENSE - 1U5T-14G424-BL_1646159765000.TAR.GZ
Open1 = SyncMyRide\1U5T-14G424-BL_1646159765000.TAR.GZ
Item2 = MAP - 1U5T-14G421-BHJ_1644011371000.TAR.GZ
Open2 = SyncMyRide\1U5T-14G421-BHJ_1644011371000.TAR.GZ
Item3 = VOICE_NAV - 4U5T-14G422-BDG_1644012081000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G422-BDG_1644012081000.TAR.GZ
Item4 = MAP - 1U5T-14G421-BCJ_1644009116000.TAR.GZ
Open4 = SyncMyRide\1U5T-14G421-BCJ_1644009116000.TAR.GZ
Item5 = MAP - 1U5T-14G421-BDJ_1644009729000.TAR.GZ
Open5 = SyncMyRide\1U5T-14G421-BDJ_1644009729000.TAR.GZ
Item6 = MAP - 1U5T-14G421-BJJ_1644011473000.TAR.GZ
Open6 = SyncMyRide\1U5T-14G421-BJJ_1644011473000.TAR.GZ
Options = AutoInstall

[SYNCGen3.0_3.0.1]
Item1 = VOICE_NAV - 4U5T-14G422-BBG_1644011700000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G422-BBG_1644011700000.TAR.GZ
Item2 = MAP - 1U5T-14G421-BGJ_1644011311000.TAR.GZ
Open2 = SyncMyRide\1U5T-14G421-BGJ_1644011311000.TAR.GZ
Item3 = MAP - 1U5T-14G421-BEJ_1644010041000.TAR.GZ
Open3 = SyncMyRide\1U5T-14G421-BEJ_1644010041000.TAR.GZ
Item4 = VOICE_NAV - 4U5T-14G422-BCG_1644011850000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G422-BCG_1644011850000.TAR.GZ
Options = AutoInstall, Include, Transaction

[SYNCGen3.0_ALL]
Item1 = MAP - 1U5T-14G421-BFJ_1644010644000.TAR.GZ
Open1 = SyncMyRide\1U5T-14G421-BFJ_1644010644000.TAR.GZ
Item2 = MAP - 1U5T-14G421-BAJ_1644010894000.TAR.GZ
Open2 = SyncMyRide\1U5T-14G421-BAJ_1644010894000.TAR.GZ
Item3 = VOICE_NAV - 4U5T-14G422-BAG_1644245686000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G422-BAG_1644245686000.TAR.GZ
Item4 = MAP - 1U5T-14G421-BBJ_1644008981000.TAR.GZ
Open4 = SyncMyRide\1U5T-14G421-BBJ_1644008981000.TAR.GZ
Options = Delay, Include, Transaction

FILES (14)
1U5T-14G421-BAJ_1644010894000.TAR.GZ (2.3GB)
1U5T-14G421-BBJ_1644008981000.TAR.GZ (478.9MB)
1U5T-14G421-BCJ_1644009116000.TAR.GZ (1.7GB)
1U5T-14G421-BDJ_1644009729000.TAR.GZ (1.1GB)
1U5T-14G421-BEJ_1644010041000.TAR.GZ (1.6GB)
1U5T-14G421-BFJ_1644010644000.TAR.GZ (2.4GB)
1U5T-14G421-BGJ_1644011311000.TAR.GZ (2GB)
1U5T-14G421-BHJ_1644011371000.TAR.GZ (2.7GB)
1U5T-14G421-BJJ_1644011473000.TAR.GZ (24.1MB)
4U5T-14G422-BAG_1644245686000.TAR.GZ (2.3GB)
4U5T-14G422-BDG_1644012081000.TAR.GZ (2GB)
4U5T-14G422-BBG_1644011700000.TAR.GZ (2.1GB)
4U5T-14G422-BCG_1644011850000.TAR.GZ (1.6GB)
1U5T-14G424-BL_1646159765000.TAR.GZ (1.7KB)

LOG
[10/06/2022 13:06:38] Selected Region: EU - Release: Update enkel Kaarten - Map Version: F11 (2021) - EU (05 2022)
[10/06/2022 13:06:38] Install Mode: autoinstall (autoinstall) Forced: True
[10/06/2022 13:06:38] MY20 Protection: Uit / Geen MY20
[10/06/2022 13:06:38] Formatting USB drive
[10/06/2022 13:06:38] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[10/06/2022 13:06:46] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ
[10/06/2022 13:07:16] Validated: 1U5T-14G421-BAJ_1644010894000.TAR.GZ (Skipping Download)
[10/06/2022 13:07:16] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ
[10/06/2022 13:07:22] Validated: 1U5T-14G421-BBJ_1644008981000.TAR.GZ (Skipping Download)
[10/06/2022 13:07:22] Checking Existing File: 1U5T-14G421-BCJ_1644009116000.TAR.GZ
[10/06/2022 13:07:44] Validated: 1U5T-14G421-BCJ_1644009116000.TAR.GZ (Skipping Download)
[10/06/2022 13:07:44] Checking Existing File: 1U5T-14G421-BDJ_1644009729000.TAR.GZ
[10/06/2022 13:07:59] Validated: 1U5T-14G421-BDJ_1644009729000.TAR.GZ (Skipping Download)
[10/06/2022 13:07:59] Checking Existing File: 1U5T-14G421-BEJ_1644010041000.TAR.GZ
[10/06/2022 13:08:21] Validated: 1U5T-14G421-BEJ_1644010041000.TAR.GZ (Skipping Download)
[10/06/2022 13:08:21] Checking Existing File: 1U5T-14G421-BFJ_1644010644000.TAR.GZ
[10/06/2022 13:08:54] Validated: 1U5T-14G421-BFJ_1644010644000.TAR.GZ (Skipping Download)
[10/06/2022 13:08:54] Checking Existing File: 1U5T-14G421-BGJ_1644011311000.TAR.GZ
[10/06/2022 13:09:22] Validated: 1U5T-14G421-BGJ_1644011311000.TAR.GZ (Skipping Download)
[10/06/2022 13:09:22] Checking Existing File: 1U5T-14G421-BHJ_1644011371000.TAR.GZ
[10/06/2022 13:09:59] Validated: 1U5T-14G421-BHJ_1644011371000.TAR.GZ (Skipping Download)
[10/06/2022 13:09:59] Checking Existing File: 1U5T-14G421-BJJ_1644011473000.TAR.GZ
[10/06/2022 13:09:59] Validated: 1U5T-14G421-BJJ_1644011473000.TAR.GZ (Skipping Download)
[10/06/2022 13:09:59] Checking Existing File: 4U5T-14G422-BAG_1644245686000.TAR.GZ
[10/06/2022 13:10:31] Validated: 4U5T-14G422-BAG_1644245686000.TAR.GZ (Skipping Download)
[10/06/2022 13:10:31] Checking Existing File: 4U5T-14G422-BDG_1644012081000.TAR.GZ
[10/06/2022 13:10:58] Validated: 4U5T-14G422-BDG_1644012081000.TAR.GZ (Skipping Download)
[10/06/2022 13:10:58] Checking Existing File: 4U5T-14G422-BBG_1644011700000.TAR.GZ
[10/06/2022 13:11:28] Validated: 4U5T-14G422-BBG_1644011700000.TAR.GZ (Skipping Download)
[10/06/2022 13:11:28] Checking Existing File: 4U5T-14G422-BCG_1644011850000.TAR.GZ
[10/06/2022 13:11:51] Validated: 4U5T-14G422-BCG_1644011850000.TAR.GZ (Skipping Download)
[10/06/2022 13:11:51] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ
[10/06/2022 13:11:51] Validated: 1U5T-14G424-BL_1646159765000.TAR.GZ (Skipping Download)
[10/06/2022 13:11:51] Preparing USB drive
[10/06/2022 13:11:51] Checking Existing File: 1U5T-14G421-BAJ_1644010894000.TAR.GZ
[10/06/2022 13:11:51] Copying: 1U5T-14G421-BAJ_1644010894000.TAR.GZ
[10/06/2022 13:15:12] Validating: 1U5T-14G421-BAJ_1644010894000.TAR.GZ
[10/06/2022 13:15:45] Copied: 1U5T-14G421-BAJ_1644010894000.TAR.GZ
[10/06/2022 13:15:45] Checking Existing File: 1U5T-14G421-BBJ_1644008981000.TAR.GZ
[10/06/2022 13:15:45] Copying: 1U5T-14G421-BBJ_1644008981000.TAR.GZ
[10/06/2022 13:16:27] Validating: 1U5T-14G421-BBJ_1644008981000.TAR.GZ
[10/06/2022 13:16:34] Copied: 1U5T-14G421-BBJ_1644008981000.TAR.GZ
[10/06/2022 13:16:34] Checking Existing File: 1U5T-14G421-BCJ_1644009116000.TAR.GZ
[10/06/2022 13:16:34] Copying: 1U5T-14G421-BCJ_1644009116000.TAR.GZ
[10/06/2022 13:19:04] Validating: 1U5T-14G421-BCJ_1644009116000.TAR.GZ
[10/06/2022 13:19:29] Copied: 1U5T-14G421-BCJ_1644009116000.TAR.GZ
[10/06/2022 13:19:29] Checking Existing File: 1U5T-14G421-BDJ_1644009729000.TAR.GZ
[10/06/2022 13:19:29] Copying: 1U5T-14G421-BDJ_1644009729000.TAR.GZ
[10/06/2022 13:21:04] Validating: 1U5T-14G421-BDJ_1644009729000.TAR.GZ
[10/06/2022 13:21:19] Copied: 1U5T-14G421-BDJ_1644009729000.TAR.GZ
[10/06/2022 13:21:19] Checking Existing File: 1U5T-14G421-BEJ_1644010041000.TAR.GZ
[10/06/2022 13:21:19] Copying: 1U5T-14G421-BEJ_1644010041000.TAR.GZ
[10/06/2022 13:23:43] Validating: 1U5T-14G421-BEJ_1644010041000.TAR.GZ
[10/06/2022 13:24:06] Copied: 1U5T-14G421-BEJ_1644010041000.TAR.GZ
[10/06/2022 13:24:06] Checking Existing File: 1U5T-14G421-BFJ_1644010644000.TAR.GZ
[10/06/2022 13:24:06] Copying: 1U5T-14G421-BFJ_1644010644000.TAR.GZ
[10/06/2022 13:27:40] Validating: 1U5T-14G421-BFJ_1644010644000.TAR.GZ
[10/06/2022 13:28:12] Copied: 1U5T-14G421-BFJ_1644010644000.TAR.GZ
[10/06/2022 13:28:12] Checking Existing File: 1U5T-14G421-BGJ_1644011311000.TAR.GZ
[10/06/2022 13:28:12] Copying: 1U5T-14G421-BGJ_1644011311000.TAR.GZ
[10/06/2022 13:31:09] Validating: 1U5T-14G421-BGJ_1644011311000.TAR.GZ
[10/06/2022 13:31:35] Copied: 1U5T-14G421-BGJ_1644011311000.TAR.GZ
[10/06/2022 13:31:35] Checking Existing File: 1U5T-14G421-BHJ_1644011371000.TAR.GZ
[10/06/2022 13:31:35] Copying: 1U5T-14G421-BHJ_1644011371000.TAR.GZ
[10/06/2022 13:38:17] Validating: 1U5T-14G421-BHJ_1644011371000.TAR.GZ
[10/06/2022 13:38:53] Copied: 1U5T-14G421-BHJ_1644011371000.TAR.GZ
[10/06/2022 13:38:53] Checking Existing File: 1U5T-14G421-BJJ_1644011473000.TAR.GZ
[10/06/2022 13:38:53] Copying: 1U5T-14G421-BJJ_1644011473000.TAR.GZ
[10/06/2022 13:38:55] Validating: 1U5T-14G421-BJJ_1644011473000.TAR.GZ
[10/06/2022 13:38:56] Copied: 1U5T-14G421-BJJ_1644011473000.TAR.GZ
[10/06/2022 13:38:56] Checking Existing File: 4U5T-14G422-BAG_1644245686000.TAR.GZ
[10/06/2022 13:38:56] Copying: 4U5T-14G422-BAG_1644245686000.TAR.GZ
[10/06/2022 13:42:16] Validating: 4U5T-14G422-BAG_1644245686000.TAR.GZ
[10/06/2022 13:42:47] Copied: 4U5T-14G422-BAG_1644245686000.TAR.GZ
[10/06/2022 13:42:47] Checking Existing File: 4U5T-14G422-BDG_1644012081000.TAR.GZ
[10/06/2022 13:42:47] Copying: 4U5T-14G422-BDG_1644012081000.TAR.GZ
[10/06/2022 13:45:42] Validating: 4U5T-14G422-BDG_1644012081000.TAR.GZ
[10/06/2022 13:46:10] Copied: 4U5T-14G422-BDG_1644012081000.TAR.GZ
[10/06/2022 13:46:10] Checking Existing File: 4U5T-14G422-BBG_1644011700000.TAR.GZ
[10/06/2022 13:46:10] Copying: 4U5T-14G422-BBG_1644011700000.TAR.GZ
[10/06/2022 13:49:20] Validating: 4U5T-14G422-BBG_1644011700000.TAR.GZ
[10/06/2022 13:49:50] Copied: 4U5T-14G422-BBG_1644011700000.TAR.GZ
[10/06/2022 13:49:50] Checking Existing File: 4U5T-14G422-BCG_1644011850000.TAR.GZ
[10/06/2022 13:49:50] Copying: 4U5T-14G422-BCG_1644011850000.TAR.GZ
[10/06/2022 13:52:12] Validating: 4U5T-14G422-BCG_1644011850000.TAR.GZ
[10/06/2022 13:52:35] Copied: 4U5T-14G422-BCG_1644011850000.TAR.GZ
[10/06/2022 13:52:35] Checking Existing File: 1U5T-14G424-BL_1646159765000.TAR.GZ
[10/06/2022 13:52:35] Copying: 1U5T-14G424-BL_1646159765000.TAR.GZ
[10/06/2022 13:52:35] Validating: 1U5T-14G424-BL_1646159765000.TAR.GZ
[10/06/2022 13:52:35] Copied: 1U5T-14G424-BL_1646159765000.TAR.GZ
[10/06/2022 13:52:35] Generating Autoinstall.lst
[10/06/2022 13:52:35] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

VIN: WF0YXXTTGYMU25954
Versie 5U5T-14G381-EZ
Model APIM: LU5T-14G371-GXF
Type APIM: Navigation
Grootte APIM: 64GB
Vrije Ruimte APIM: 16G
10/06/2022 17:34:53 +00:00

Partition Type = Free / Total
/fs/sd/MAP/ = 676K / 1.1G
/fs/sd/MAP/ = 14M / 2.8G
/fs/sd/MAP/ = 14M / 2.3G
/fs/sd/MAP/ = 7.8M / 1.5G
/fs/sd/MAP/ = 17M / 2.2G
/fs/sd/MAP/ = 21M / 3.8G
/fs/sd/MAP/ = 336K / 38M
/fs/sd/MAP/ = 5.6M / 3.2G
/fs/sd/MAP/ = 24M / 3.1G
/fs/Nuance/ = 27M / 4.6G
/fs/Nuance/ = 25M / 4.3G
/fs/Nuance/ = 35M / 3.6G
/fs/Nuance/ = 8.4M / 1.9G
/fs/Nuance/grace = 21M / 1003M
/fs/rwdata/ = 947M / 1.2G
/fs/rwdata/quip/ = 35M / 35M
/fs/rwdata/quip/ = 90M / 90M
/fs/mp/ = 84M / 1.4G
/fs/mp/resources = 476K / 71M
/fs/images/ = 16G / 54G

Installed Packages
1U5T-14G421-BAH
1U5T-14G421-BBG
1U5T-14G421-BCJ
1U5T-14G421-BDJ
1U5T-14G421-BEJ
1U5T-14G421-BFJ
1U5T-14G421-BGJ
1U5T-14G421-BKA
1U5T-14G421-BLA
1U5T-14G658-AG
1U5T-14G424-BL
1U5T-14G421-BHJ
4U5T-14G422-BBG
4U5T-14G422-BDG
4U5T-14G423-AC
1U5T-14G421-BJJ

4U5T-14G422-BCG
5U5T-14G391-AS

APIM AsBuilt
DE00: 0A6A0C9A10022C460082
DE01: 504C0005C00A0990A8B04E05
DE02: 0000010000
DE03: 000026F1140002
DE04: 1C7D18DE32BB
DE05: 80
DE06: 20003B00000000A3B4000056567B00CD

Hello.
Apologies for the delayed response.
Thank you for the detailed information!.

So, it seems that you are almost there.
I’ve checked the files your unit has installed and the ones that the autoinstall.lst file says it should have, and there’s a small gap.

1U5T-14G421-BAJ_1644010894000.TAR.GZ
1U5T-14G421-BBJ_1644008981000.TAR.GZ
4U5T-14G422-BAG_1644245686000.TAR.GZ

These files are listed in the lst file, but are not found on the unit. The first 2 are MAPs, you have older versions of those files. The 3rd one is not found.

So do this:

  • in syn3updater, recreate the conditions for USB creation as before (only maps as far as I know)
  • before creating the USB, make sure only the missing files are selected
  • create the USB again.

You can check the autoinstall.lst file to validate that only those files are referenced.
Then, try again.

Thank you kindly, F11 is now up and running. Do you recommend a master reset after this step?

Glad it worked, thank you for the feedback.

Since you autoinstalled maps, a master reset is not required. If you find anything “odd” then yes, go ahead and perform it. But if everything looks ok, there’s no real need for it.

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