Sync 3 black screen after upgrade

What is your SYNC Region? Brasil

Do you have Navigation? Yes

What region is your SYNC APIM? I dont know

What was your old SYNC Version? 3.4 20021

What is your new SYNC Version? 3.4 21194

Do you have a error message, if so what is it? No, only black screen

How did you update, Ford Website / CyanLabs Website / Syn3 Updater?
Syn3 updater

If you answered Syn3 Updater above;

  • What version of Syn3 Updater did you use? V 2.10.3.0

  • Have you read the documentation at Syn3 Updater | Cyanlabs Docs ? Yes

  • Please paste your log output or provide the URL to your log file below
    (Log files can be found on the root of your USB drive or in %localappdata%\CyanLabs\Syn3Updater\Logs)


I just tried and failed to upgrade the APIM firmware (2013 Ford Edge), and now have a black screen.
It was running Sync 3.4 build 20021 with chinese maps.
I was trying to update it to the last version with south america maps and I have only a black screen…
Does anyone can help me?
Thanks!

This is the log file:

CYANLABS - SYN3 UPDATER - V2.10.3.0
Branch: Stable
Operating System: Microsoft Windows 10 Home Single Language (2009)

PREVIOUS CONFIGURATION
Version: 3.4.20021
Region: ANZ
Navigation: True
Install Mode: Auto-Detect (downgrade)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

DESTINATION DETAILS
Mode: Drive
Model: Kingston DT 101 G2 USB Device
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
GRACENOTES=4U5T-14G423-DC_1615429585000.TAR.GZ
APPS=5U5T-14G381-ET_1627475308000.TAR.GZ
VOICE=5U5T-14G391-DP_1626960105000.TAR.GZ
VOICE_NAV=4U5T-14G422-DG_1615429764000.TAR.GZ
MAP=4U5T-14G421-DAF_1615429515000.TAR.GZ
MAP_LICENSE=4U5T-14G424-DAF_1616778205000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater 2.10.3.0 Stable - downgrade Mode - Sync 3.4.21194 ANZ

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction

FILES (9)
4U5T-14G381-AN_1552583626000.TAR.GZ (479,7MB)
GB5T-14G386-SC_85041.tar.gz (1,8KB)
1u5t-14g386-cb.tar.gz (8,5MB)
4U5T-14G423-DC_1615429585000.TAR.GZ (896MB)
5U5T-14G381-ET_1627475308000.TAR.GZ (847,2MB)
5U5T-14G391-DP_1626960105000.TAR.GZ (1GB)
4U5T-14G422-DG_1615429764000.TAR.GZ (1,5GB)
4U5T-14G421-DAF_1615429515000.TAR.GZ (4,6GB)
4U5T-14G424-DAF_1616778205000.TAR.GZ (1,6KB)

LOG
[09/09/2021 22:01:47] Selected Region: ANZ - Release: Sync 3.4.21194 - Map Version: 2.20 (2020) - ANZ, SA and TW
[09/09/2021 22:01:47] Install Mode: Auto-Detect (downgrade) Forced: False
[09/09/2021 22:01:47] MY20 Protection: Auto-Detect
[09/09/2021 22:01:47] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[09/09/2021 22:01:49] Validated: 4U5T-14G381-AN_1552583626000.TAR.GZ (Skipping Download)
[09/09/2021 22:01:49] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[09/09/2021 22:01:49] Validated: GB5T-14G386-SC_85041.tar.gz (Skipping Download)
[09/09/2021 22:01:49] Checking Existing File: 1u5t-14g386-cb.tar.gz
[09/09/2021 22:01:49] Validated: 1u5t-14g386-cb.tar.gz (Skipping Download)
[09/09/2021 22:01:49] Checking Existing File: 4U5T-14G423-DC_1615429585000.TAR.GZ
[09/09/2021 22:01:52] Validated: 4U5T-14G423-DC_1615429585000.TAR.GZ (Skipping Download)
[09/09/2021 22:01:52] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ
[09/09/2021 22:01:57] Validated: 5U5T-14G381-ET_1627475308000.TAR.GZ (Skipping Download)
[09/09/2021 22:01:57] Checking Existing File: 5U5T-14G391-DP_1626960105000.TAR.GZ
[09/09/2021 22:02:01] Validated: 5U5T-14G391-DP_1626960105000.TAR.GZ (Skipping Download)
[09/09/2021 22:02:01] Checking Existing File: 4U5T-14G422-DG_1615429764000.TAR.GZ
[09/09/2021 22:02:07] Validated: 4U5T-14G422-DG_1615429764000.TAR.GZ (Skipping Download)
[09/09/2021 22:02:07] Checking Existing File: 4U5T-14G421-DAF_1615429515000.TAR.GZ
[09/09/2021 22:02:24] Validated: 4U5T-14G421-DAF_1615429515000.TAR.GZ (Skipping Download)
[09/09/2021 22:02:24] Checking Existing File: 4U5T-14G424-DAF_1616778205000.TAR.GZ
[09/09/2021 22:02:24] Validated: 4U5T-14G424-DAF_1616778205000.TAR.GZ (Skipping Download)
[09/09/2021 22:02:24] Preparing USB drive
[09/09/2021 22:02:24] Checking Existing File: 4U5T-14G381-AN_1552583626000.TAR.GZ
[09/09/2021 22:02:54] 4U5T-14G381-AN_1552583626000.TAR.GZ exists and validated successfully, skipping copy
[09/09/2021 22:02:54] Checking Existing File: GB5T-14G386-SC_85041.tar.gz
[09/09/2021 22:02:54] GB5T-14G386-SC_85041.tar.gz exists and validated successfully, skipping copy
[09/09/2021 22:02:54] Checking Existing File: 1u5t-14g386-cb.tar.gz
[09/09/2021 22:02:55] 1u5t-14g386-cb.tar.gz exists and validated successfully, skipping copy
[09/09/2021 22:02:55] Checking Existing File: 4U5T-14G423-DC_1615429585000.TAR.GZ
[09/09/2021 22:03:52] 4U5T-14G423-DC_1615429585000.TAR.GZ exists and validated successfully, skipping copy
[09/09/2021 22:03:52] Checking Existing File: 5U5T-14G381-ET_1627475308000.TAR.GZ
[09/09/2021 22:04:46] 5U5T-14G381-ET_1627475308000.TAR.GZ exists and validated successfully, skipping copy
[09/09/2021 22:04:46] Checking Existing File: 5U5T-14G391-DP_1626960105000.TAR.GZ
[09/09/2021 22:05:54] 5U5T-14G391-DP_1626960105000.TAR.GZ exists and validated successfully, skipping copy
[09/09/2021 22:05:54] Checking Existing File: 4U5T-14G422-DG_1615429764000.TAR.GZ
[09/09/2021 22:07:32] 4U5T-14G422-DG_1615429764000.TAR.GZ exists and validated successfully, skipping copy
[09/09/2021 22:07:32] Checking Existing File: 4U5T-14G421-DAF_1615429515000.TAR.GZ
[09/09/2021 22:09:33] Validate: 4U5T-14G421-DAF_1615429515000.TAR.GZ (Failed!, Downloading)
[09/09/2021 22:09:33] Copying: 4U5T-14G421-DAF_1615429515000.TAR.GZ
[09/09/2021 22:29:06] Validating: 4U5T-14G421-DAF_1615429515000.TAR.GZ
[09/09/2021 22:34:02] Copied: 4U5T-14G421-DAF_1615429515000.TAR.GZ
[09/09/2021 22:34:02] Checking Existing File: 4U5T-14G424-DAF_1616778205000.TAR.GZ
[09/09/2021 22:34:02] Copying: 4U5T-14G424-DAF_1616778205000.TAR.GZ
[09/09/2021 22:34:02] Validating: 4U5T-14G424-DAF_1616778205000.TAR.GZ
[09/09/2021 22:34:02] Copied: 4U5T-14G424-DAF_1616778205000.TAR.GZ
[09/09/2021 22:34:02] Generating reformat.lst
[09/09/2021 22:34:02] Generating autoinstall.lst
[09/09/2021 22:34:02] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY!

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A post was merged into an existing topic: Failed to upgrade the APIM software (2013 Ford Edge)