Sync 3 update ~ bricked - please help

Hi All, Im in AUS.
I’ve removed the SYNC 2 screen / apim / usb and GPS. I’ve been successfully running 3.0 -
I’ve been unable to install the update (using the sync module VIN) and the install wont apply due to the VIN doesn’t match.

I turned to CYAN as I don’t have access to Forscan.

I’ve attempted to install the CYAN 3.4 via manual mode (I have a Mac)
Whilst I followed the manual steps (or so I thought) - I have the main screen asking for the USB STICK - When inserted - the error ‘pkg_err03’ was shown.

I have since accessed my ‘friends laptop’ with windows 7 home in the attempt to unbrick past the ‘insert USB STICK’ screen.

I’ve downloaded the current Sync 3 updater latest version.

I can’t seem to download the full NAV files - it seems to get stuck on…
4u5t-14g422-df_1580862443000.tar.gz

So I’ve downloaded the 3.4.2016 with the ‘keep my existing maps (ANZ)’ which downloaded successfully -

Yet when I insert the USB - I can’t get it to install.
The Sync unit doesn’t go past the installing stage - 40 mins on - no install movement.

I currently can’t use the stereo due to the ‘insert usb’ screen remaining.

Can some one please assist?

log;
CYANLABS - SYN3 UPDATER - V1.0.1.1
Operating System: Microsoft Windows 7 Home Premium ()

PREVIOUS CONFIGURATION
Version: 3.4.20196
Region: ANZ
Navigation: True
Mode: autoinstall

USB DETAILS
Model: SanDisk Ultra USB Device (Size: 57.3GB)
FileSystem: exFAT
Partition Type: MBR

AUTOINSTALL.LST
; CyanLabs Syn3Updater - Autoinstall Mode - Sync 3.4.20196 ANZ

[SYNCGen3.0_ALL_PRODUCT]
Item1 = APPS - 5U5T-14G381-EG_1598634070000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G381-EG_1598634070000.TAR.GZ
Item2 = VOICE - 5U5T-14G391-DM_1598636566000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G391-DM_1598636566000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = GRACENOTES - 4U5T-14G423-DA_123696.tar.gz
Open1 = SyncMyRide\4U5T-14G423-DA_123696.tar.gz
Options = Delay,Include,Transaction

SYNCMYRIDE FILES (3)
5U5T-14G381-EG_1598634070000.TAR.GZ (848.6MB)
4U5T-14G423-DA_123696.tar.gz (716.5MB)
5U5T-14G391-DM_1598636566000.TAR.GZ (1GB)

LOG
INFO: Starting process (Sync 3.4.20196 - ANZ - Keep Existing Maps)
INFO: Verifying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifying 4U5T-14G423-DA_123696.tar.gz
INFO: Successfully Verified 4U5T-14G423-DA_123696.tar.gz
INFO: Verifying 5U5T-14G391-DM_1598636566000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-DM_1598636566000.TAR.GZ
INFO: All downloads completed!
INFO: Re-creating partition table as MBR and formatting as ExFat on selected USB drive
INFO: Creating autoinstall autoinstall.lst
INFO: Copying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Copying 4U5T-14G423-DA_123696.tar.gz
INFO: Verifying 4U5T-14G423-DA_123696.tar.gz
INFO: Successfully Verified 4U5T-14G423-DA_123696.tar.gz
INFO: Copying 5U5T-14G391-DM_1598636566000.TAR.GZ
INFO: Verifying 5U5T-14G391-DM_1598636566000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-DM_1598636566000.TAR.GZ
INFO: PROCESS COMPLETE!

You have the wrong previous configuration set, correct that in the app settings and try again.

Can I just leave it at 3.0 or does it have to be exact?

EG; 3.0
Or
3.0.19205

3.0.19205 is correct

Thank you. Downloading with the changes now. I appreciate the reply / help. I’ll update you tomorrow with the result (its 11.37pm here now). I’ll install on the way to work.

Additional question - Are you guys working on a MAC version of the Sync Downloader?

1 Like

updater log - this is where it gets stuck;
INFO: Starting process (Sync 3.4.20196 - ANZ - 1.19 (2019) - ANZ, SA and TW)
INFO: Verifying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifying 4U5T-14G423-DA_123696.tar.gz
INFO: Successfully Verified 4U5T-14G423-DA_123696.tar.gz
INFO: Verifying 5U5T-14G391-DM_1598636566000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-DM_1598636566000.TAR.GZ
INFO: Verifying 4U5T-14G421-DAE_1580861228000.TAR.GZ
INFO: Successfully Verified 4U5T-14G421-DAE_1580861228000.TAR.GZ
INFO: Verifying 4U5T-14G422-DF_1580862443000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-DF_1580862443000.TAR.GZ
INFO: Verifying 4U5T-14G424-DAE_1582148468000.TAR.GZ
INFO: Successfully Verified 4U5T-14G424-DAE_1582148468000.TAR.GZ
INFO: Verifying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifying 4U5T-14G423-DA_123696.tar.gz
INFO: Successfully Verified 4U5T-14G423-DA_123696.tar.gz
INFO: Verifying 5U5T-14G391-DM_1598636566000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-DM_1598636566000.TAR.GZ
INFO: Verifying 4U5T-14G421-DAE_1580861228000.TAR.GZ
INFO: Successfully Verified 4U5T-14G421-DAE_1580861228000.TAR.GZ
INFO: Verifying 4U5T-14G422-DF_1580862443000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-DF_1580862443000.TAR.GZ
INFO: Verifying 4U5T-14G424-DAE_1582148468000.TAR.GZ
INFO: Successfully Verified 4U5T-14G424-DAE_1582148468000.TAR.GZ
INFO: All downloads completed!
INFO: Re-creating partition table as MBR and formatting as ExFat on selected USB drive
INFO: Creating reformat reformat.lst
INFO: Creating reformat autoinstall.lst
INFO: Copying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Verifying 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EG_1598634070000.TAR.GZ
INFO: Copying 4U5T-14G423-DA_123696.tar.gz
INFO: Verifying 4U5T-14G423-DA_123696.tar.gz
INFO: Successfully Verified 4U5T-14G423-DA_123696.tar.gz
INFO: Copying 5U5T-14G391-DM_1598636566000.TAR.GZ
INFO: Verifying 5U5T-14G391-DM_1598636566000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-DM_1598636566000.TAR.GZ
INFO: Copying 4U5T-14G421-DAE_1580861228000.TAR.GZ
INFO: Verifying 4U5T-14G421-DAE_1580861228000.TAR.GZ
INFO: Successfully Verified 4U5T-14G421-DAE_1580861228000.TAR.GZ
INFO: Copying 4U5T-14G422-DF_1580862443000.TAR.GZ
INFO: Verifying 4U5T-14G422-DF_1580862443000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-DF_1580862443000.TAR.GZ
INFO: Copying 4U5T-14G424-DAE_1582148468000.TAR.GZ

Check you have enough disk space, what is the location you are downloading the files to (ensure its not the same as the destination usb drive) and try a different usb

I’ve tried; two different computers, two different USB drives (both 64GB) I can download them fine -
It’s the copying to the drive that’s the issue and that’s where it fails.
:man_shrugging:t2:

Installation worked.
Thank you for all of your assistance.

Using the “estiting maps” version.

I STILL can’t seem to download the maps version.
Two different PC’s, two different USB’s - all stuck on the same location to transfer to USB :man_shrugging:t2:

Maybe try copying the files manually?

I started with that first.
I was unable to move the file to the USB manually either.

Someone please do me a favour & see if the AUNZ maps copy to USB for you
:man_shrugging:t2:

Here’s a shot:
Go to the properties of the map files, one at a time, and look to see if the file is blocked on your computer. If it is, unblock it. Then click apply. The block will go away.

Summary



Thank you for your reply.

Ok. I’ll give that a try.
Then, I can manually move to the USB drive I assume (drag & drop) into the sync my ride folder ??!!

I had tried this manually on two different PC’s & diff USB drives.
So I’ll inspect to see if blocked…

Yes.you can manually move to the USB drive.

Can some one TL;DR (Too Long Didn’t Read) what the issue is here, sounds like a potential bug in my application?

Don’t know if it’s a bug.
I can’t get the file across to the USB - it stops mid transfer.

INFO: Copying 4U5T-14G424-DAE_1582148468000.TAR.GZ