# sync 3 with version 3.3.19051, update to 3.4.23188 isseue **URL:** \ **Category:** CyanLabs Update Support\ **Tags:** oem, nav, row, APIM, SYNC3, Syn3Updater, pre-my20\ **Created:** [26 November 2025 19:00 UTC](https://community.cyanlabs.net/t/sync-3-with-version-3-3-19051-update-to-3-4-23188-isseue/24217 "2025-11-26T19:00:39Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![ashlaq](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/ashlaq/32/18742_2.png) [@ashlaq](https://community.cyanlabs.net/u/ashlaq)\ **Post date:** [26 November 2025 19:00 UTC](https://community.cyanlabs.net/t/sync-3-with-version-3-3-19051-update-to-3-4-23188-isseue/24217/1 "2025-11-26T19:00:39Z")
I have an ford Fusion 2017 sync 3 with version 3.3.19051, and I installed the LTS 3.4.23188. When I plug in the USB, it gives me a message saying there is an update, etc. I press Yes to proceed, but after pressing Yes, nothing happens, and there is no notification saying that the update is processing. * * * **SYNC Region:** ROW **Navigation Variant:** Nav **Manufacturer Year:** Pre MY20 **Install Type:** OEM **Old SYNC Version:** 3.3.19051 **New SYNC Version:** 3.4.23188 **Do you have a error message, if so what is it?** message saying there is an update, etc. I press Yes to proceed, but after pressing Yes, nothing happens, and there is no notification saying that the update is processing. **Update Method:** CyanLabs Syn3 Updater **Syn3 Updater Version:** Syn3 Updater **Syn3 Updater Documentation Read:** yes **Syn3 Updater Log File** ```no-highlight CYANLABS - SYN3 UPDATER - V2.14.2.0 Branch: Stable Operating System: Microsoft Windows 10 IoT Enterprise LTSC (2009) PREVIOUS CONFIGURATION Version: 3.3.19052 Region: ROW Navigation: True Install Mode: Auto-Detect (autoinstall) Install Mode Overridden: False My20 Protection Enabled: Auto-Detect DESTINATION DETAILS Mode: Drive Model: Kingston DataTraveler 3.0 USB Device Size: 57.7GB FileSystem: FAT32 Partition Type: MBR AUTOINSTALL.LST ; CyanLabs Syn3Updater 2.14.2.0 Stable - Autoinstall Mode - Sync 3.4.23188 ROW [SYNCGen3.0_ALL_PRODUCT] Item1 = RWDataCleaner TOOL - PU5T-14G386-BB_1690840002000.TAR.GZ Open1= SyncMyRide\PU5T-14G386-BB_1690840002000.TAR.GZ Item2 = VOICE - 5U5T-14G391-FT_1660787787000.TAR.GZ Open2 = SyncMyRide\5U5T-14G391-FT_1660787787000.TAR.GZ Item3 = GRACENOTES - 4U5T-14G423-FC_1615431949000.TAR.GZ Open3 = SyncMyRide\4U5T-14G423-FC_1615431949000.TAR.GZ Item4 = ENH_DAB - 1U5T-14G658-AH_1644006443000.TAR.GZ Open4 = SyncMyRide\1U5T-14G658-AH_1644006443000.TAR.GZ Item5 = APPS - NU5T-14G381-AD_1689364279000.TAR.GZ Open5 = SyncMyRide\NU5T-14G381-AD_1689364279000.TAR.GZ Options = AutoInstall FILES (5) PU5T-14G386-BB_1690840002000.TAR.GZ (3.2KB) 5U5T-14G391-FT_1660787787000.TAR.GZ (1.4GB) 4U5T-14G423-FC_1615431949000.TAR.GZ (923.8MB) 1U5T-14G658-AH_1644006443000.TAR.GZ (57.5MB) NU5T-14G381-AD_1689364279000.TAR.GZ (869.8MB) LOG [2025-11-23 6:13:14 PM] Selected Region: ROW - Release: Sync 3.4.23188 - Map Version: Keep Existing Maps [2025-11-23 6:13:14 PM] Install Mode: Auto-Detect (autoinstall) Forced: False [2025-11-23 6:13:14 PM] MY20 Protection: Auto-Detect [2025-11-23 6:13:14 PM] Formatting USB drive [2025-11-23 6:13:14 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive [2025-11-23 6:13:22 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ [2025-11-23 6:13:22 PM] Downloading: PU5T-14G386-BB_1690840002000.TAR.GZ [2025-11-23 6:13:22 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ [2025-11-23 6:13:22 PM] Downloaded: PU5T-14G386-BB_1690840002000.TAR.GZ [2025-11-23 6:13:22 PM] Checking Existing File: 5U5T-14G391-FT_1660787787000.TAR.GZ [2025-11-23 6:13:22 PM] Downloading: 5U5T-14G391-FT_1660787787000.TAR.GZ [2025-11-23 6:15:44 PM] Validating: 5U5T-14G391-FT_1660787787000.TAR.GZ [2025-11-23 6:15:48 PM] Downloaded: 5U5T-14G391-FT_1660787787000.TAR.GZ [2025-11-23 6:15:48 PM] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ [2025-11-23 6:15:48 PM] Downloading: 4U5T-14G423-FC_1615431949000.TAR.GZ [2025-11-23 6:17:28 PM] Validating: 4U5T-14G423-FC_1615431949000.TAR.GZ [2025-11-23 6:17:30 PM] Downloaded: 4U5T-14G423-FC_1615431949000.TAR.GZ [2025-11-23 6:17:30 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ [2025-11-23 6:17:30 PM] Downloading: 1U5T-14G658-AH_1644006443000.TAR.GZ [2025-11-23 6:17:31 PM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ [2025-11-23 6:17:32 PM] Downloaded: 1U5T-14G658-AH_1644006443000.TAR.GZ [2025-11-23 6:17:32 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ [2025-11-23 6:17:32 PM] Downloading: NU5T-14G381-AD_1689364279000.TAR.GZ [2025-11-23 6:17:46 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ [2025-11-23 6:17:49 PM] Downloaded: NU5T-14G381-AD_1689364279000.TAR.GZ [2025-11-23 6:17:49 PM] Preparing USB drive [2025-11-23 6:17:49 PM] Checking Existing File: PU5T-14G386-BB_1690840002000.TAR.GZ [2025-11-23 6:17:49 PM] Copying: PU5T-14G386-BB_1690840002000.TAR.GZ [2025-11-23 6:17:49 PM] Validating: PU5T-14G386-BB_1690840002000.TAR.GZ [2025-11-23 6:17:49 PM] Copied: PU5T-14G386-BB_1690840002000.TAR.GZ [2025-11-23 6:17:49 PM] Checking Existing File: 5U5T-14G391-FT_1660787787000.TAR.GZ [2025-11-23 6:17:49 PM] Copying: 5U5T-14G391-FT_1660787787000.TAR.GZ [2025-11-23 6:20:12 PM] Validating: 5U5T-14G391-FT_1660787787000.TAR.GZ [2025-11-23 6:20:15 PM] Copied: 5U5T-14G391-FT_1660787787000.TAR.GZ [2025-11-23 6:20:15 PM] Checking Existing File: 4U5T-14G423-FC_1615431949000.TAR.GZ [2025-11-23 6:20:15 PM] Copying: 4U5T-14G423-FC_1615431949000.TAR.GZ [2025-11-23 6:21:50 PM] Validating: 4U5T-14G423-FC_1615431949000.TAR.GZ [2025-11-23 6:21:53 PM] Copied: 4U5T-14G423-FC_1615431949000.TAR.GZ [2025-11-23 6:21:53 PM] Checking Existing File: 1U5T-14G658-AH_1644006443000.TAR.GZ [2025-11-23 6:21:53 PM] Copying: 1U5T-14G658-AH_1644006443000.TAR.GZ [2025-11-23 6:21:59 PM] Validating: 1U5T-14G658-AH_1644006443000.TAR.GZ [2025-11-23 6:21:59 PM] Copied: 1U5T-14G658-AH_1644006443000.TAR.GZ [2025-11-23 6:21:59 PM] Checking Existing File: NU5T-14G381-AD_1689364279000.TAR.GZ [2025-11-23 6:21:59 PM] Copying: NU5T-14G381-AD_1689364279000.TAR.GZ [2025-11-23 6:23:29 PM] Validating: NU5T-14G381-AD_1689364279000.TAR.GZ [2025-11-23 6:23:31 PM] Copied: NU5T-14G381-AD_1689364279000.TAR.GZ [2025-11-23 6:23:31 PM] Generating Autoinstall.lst [2025-11-23 6:23:31 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! ``` ---
**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\ **Post date:** [27 November 2025 17:46 UTC](https://community.cyanlabs.net/t/sync-3-with-version-3-3-19051-update-to-3-4-23188-isseue/24217/2 "2025-11-27T17:46:28Z")
Remove the rw cleaner tool from the installation. ---
**Author:** ![ashlaq](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/ashlaq/32/18742_2.png) [@ashlaq](https://community.cyanlabs.net/u/ashlaq)\ **Post date:** [27 November 2025 18:18 UTC](https://community.cyanlabs.net/t/sync-3-with-version-3-3-19051-update-to-3-4-23188-isseue/24217/3 "2025-11-27T18:18:40Z")
How can I do that? ---
**Author:** ![ashlaq](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/ashlaq/32/18742_2.png) [@ashlaq](https://community.cyanlabs.net/u/ashlaq)\ **Post date:** [27 November 2025 18:31 UTC](https://community.cyanlabs.net/t/sync-3-with-version-3-3-19051-update-to-3-4-23188-isseue/24217/4 "2025-11-27T18:31:22Z")
Should I remove this file from the USB: PU5T-14G386-BB\_1690840002000.TAR.GZ Because this one isn’t showing in the app to turn off or remove. ![Capture.PNG](https://community.cyanlabs.net/uploads/default/original/3X/5/4/5450214bdac684bfc6587a274d4555c0e1b84982.jpeg) ---
**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\ **Post date:** [28 November 2025 07:54 UTC](https://community.cyanlabs.net/t/sync-3-with-version-3-3-19051-update-to-3-4-23188-isseue/24217/5 "2025-11-28T07:54:24Z")
Uncheck the asset in the app. ---
**Author:** ![ashlaq](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/ashlaq/32/18742_2.png) [@ashlaq](https://community.cyanlabs.net/u/ashlaq)\ **Post date:** [28 November 2025 09:42 UTC](https://community.cyanlabs.net/t/sync-3-with-version-3-3-19051-update-to-3-4-23188-isseue/24217/6 "2025-11-28T09:42:56Z")
Bro, I didn’t get it. The RWDataCleaner tool isn’t showing, so I’m not able to uncheck it. What exactly should I uncheck from the screenshot ![Capture.PNG](https://community.cyanlabs.net/uploads/default/original/3X/5/4/5450214bdac684bfc6587a274d4555c0e1b84982.jpeg) ? ---
**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\ **Post date:** [28 November 2025 17:54 UTC](https://community.cyanlabs.net/t/sync-3-with-version-3-3-19051-update-to-3-4-23188-isseue/24217/7 "2025-11-28T17:54:22Z")
Edit the autoinstall.lst file to this, removing the cleaner file… [SYNCGen3.0\_ALL\_PRODUCT] Item1 = VOICE - 5U5T-14G391-FT\_1660787787000.TAR.GZ Open1 = SyncMyRide\5U5T-14G391-FT\_1660787787000.TAR.GZ Item2 = GRACENOTES - 4U5T-14G423-FC\_1615431949000.TAR.GZ Open2 = SyncMyRide\4U5T-14G423-FC\_1615431949000.TAR.GZ Item3 = ENH\_DAB - 1U5T-14G658-AH\_1644006443000.TAR.GZ Open3 = SyncMyRide\1U5T-14G658-AH\_1644006443000.TAR.GZ Item4 = APPS - NU5T-14G381-AD\_1689364279000.TAR.GZ Open4 = SyncMyRide\NU5T-14G381-AD\_1689364279000.TAR.GZ Options = AutoInstall ---
**Author:** ![ashlaq](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/ashlaq/32/18742_2.png) [@ashlaq](https://community.cyanlabs.net/u/ashlaq)\ **Post date:** [29 November 2025 08:22 UTC](https://community.cyanlabs.net/t/sync-3-with-version-3-3-19051-update-to-3-4-23188-isseue/24217/8 "2025-11-29T08:22:32Z")
It doesn’t work, and I createda a new one: CYANLABS - SYN3 UPDATER - V2.14.2.0 Branch: Stable Operating System: Microsoft Windows 10 IoT Enterprise LTSC (2009) PREVIOUS CONFIGURATION Version: 3.3.19052 Region: ROW Navigation: True Install Mode: reformat (reformat) Install Mode Overridden: True My20 Protection Enabled: Disabled / Not MY20 DESTINATION DETAILS Mode: Drive Model: SanDisk Cruzer Blade USB Device Size: 14.3GB FileSystem: exFAT Partition Type: MBR REFORMAT.LST VOICE=5U5T-14G391-FT\_1660787787000.TAR.GZ GRACENOTES=4U5T-14G423-FC\_1615431949000.TAR.GZ ENH\_DAB=1U5T-14G658-AH\_1644006443000.TAR.GZ APPS=NU5T-14G381-AD\_1689364279000.TAR.GZ AUTOINSTALL.LST ; CyanLabs Syn3Updater 2.14.2.0 Stable - reformat FORCED Mode - Sync 3.4.23188 ROW [SYNCGen3.0\_ALL\_PRODUCT] Item1 = RWDataCleaner TOOL - PU5T-14G386-BB\_1690840002000.TAR.GZ Open1 = SyncMyRide\PU5T-14G386-BB\_1690840002000.TAR.GZ Item2 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz Open2 = SyncMyRide\1u5t-14g386-cb.tar.gz Options = AutoInstall FILES (6) 1u5t-14g386-cb.tar.gz (8.5MB) PU5T-14G386-BB\_1690840002000.TAR.GZ (3.2KB) 5U5T-14G391-FT\_1660787787000.TAR.GZ (1.4GB) 4U5T-14G423-FC\_1615431949000.TAR.GZ (923.8MB) 1U5T-14G658-AH\_1644006443000.TAR.GZ (57.5MB) NU5T-14G381-AD\_1689364279000.TAR.GZ (869.8MB) LOG [2025-11-28 3:55:05 PM] Selected Region: ROW - Release: Sync 3.4.23188 - Map Version: Keep Existing Maps [2025-11-28 3:55:05 PM] Install Mode: reformat (reformat) Forced: True [2025-11-28 3:55:05 PM] MY20 Protection: Disabled / Not MY20 [2025-11-28 3:55:05 PM] Formatting USB drive [2025-11-28 3:55:05 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive [2025-11-28 3:55:14 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz [2025-11-28 3:55:14 PM] Downloading: 1u5t-14g386-cb.tar.gz [2025-11-28 3:55:17 PM] Validating: 1u5t-14g386-cb.tar.gz [2025-11-28 3:55:17 PM] Downloaded: 1u5t-14g386-cb.tar.gz [2025-11-28 3:55:17 PM] Checking Existing File: PU5T-14G386-BB\_1690840002000.TAR.GZ [2025-11-28 3:55:17 PM] Validated: PU5T-14G386-BB\_1690840002000.TAR.GZ (Skipping Download) [2025-11-28 3:55:17 PM] Checking Existing File: 5U5T-14G391-FT\_1660787787000.TAR.GZ [2025-11-28 3:55:21 PM] Validated: 5U5T-14G391-FT\_1660787787000.TAR.GZ (Skipping Download) [2025-11-28 3:55:21 PM] Checking Existing File: 4U5T-14G423-FC\_1615431949000.TAR.GZ [2025-11-28 3:55:24 PM] Validated: 4U5T-14G423-FC\_1615431949000.TAR.GZ (Skipping Download) [2025-11-28 3:55:24 PM] Checking Existing File: 1U5T-14G658-AH\_1644006443000.TAR.GZ [2025-11-28 3:55:24 PM] Validated: 1U5T-14G658-AH\_1644006443000.TAR.GZ (Skipping Download) [2025-11-28 3:55:24 PM] Checking Existing File: NU5T-14G381-AD\_1689364279000.TAR.GZ [2025-11-28 3:55:27 PM] Validated: NU5T-14G381-AD\_1689364279000.TAR.GZ (Skipping Download) [2025-11-28 3:55:27 PM] Preparing USB drive [2025-11-28 3:55:27 PM] Checking Existing File: 1u5t-14g386-cb.tar.gz [2025-11-28 3:55:27 PM] Copying: 1u5t-14g386-cb.tar.gz [2025-11-28 3:55:27 PM] Validating: 1u5t-14g386-cb.tar.gz [2025-11-28 3:55:27 PM] Copied: 1u5t-14g386-cb.tar.gz [2025-11-28 3:55:27 PM] Checking Existing File: PU5T-14G386-BB\_1690840002000.TAR.GZ [2025-11-28 3:55:27 PM] Copying: PU5T-14G386-BB\_1690840002000.TAR.GZ [2025-11-28 3:55:27 PM] Validating: PU5T-14G386-BB\_1690840002000.TAR.GZ [2025-11-28 3:55:27 PM] Copied: PU5T-14G386-BB\_1690840002000.TAR.GZ [2025-11-28 3:55:27 PM] Checking Existing File: 5U5T-14G391-FT\_1660787787000.TAR.GZ [2025-11-28 3:55:27 PM] Copying: 5U5T-14G391-FT\_1660787787000.TAR.GZ [2025-11-28 3:58:12 PM] Validating: 5U5T-14G391-FT\_1660787787000.TAR.GZ [2025-11-28 3:58:15 PM] Copied: 5U5T-14G391-FT\_1660787787000.TAR.GZ [2025-11-28 3:58:15 PM] Checking Existing File: 4U5T-14G423-FC\_1615431949000.TAR.GZ [2025-11-28 3:58:15 PM] Copying: 4U5T-14G423-FC\_1615431949000.TAR.GZ [2025-11-28 3:59:55 PM] Validating: 4U5T-14G423-FC\_1615431949000.TAR.GZ [2025-11-28 3:59:57 PM] Copied: 4U5T-14G423-FC\_1615431949000.TAR.GZ [2025-11-28 3:59:57 PM] Checking Existing File: 1U5T-14G658-AH\_1644006443000.TAR.GZ [2025-11-28 3:59:57 PM] Copying: 1U5T-14G658-AH\_1644006443000.TAR.GZ [2025-11-28 4:00:03 PM] Validating: 1U5T-14G658-AH\_1644006443000.TAR.GZ [2025-11-28 4:00:04 PM] Copied: 1U5T-14G658-AH\_1644006443000.TAR.GZ [2025-11-28 4:00:04 PM] Checking Existing File: NU5T-14G381-AD\_1689364279000.TAR.GZ [2025-11-28 4:00:04 PM] Copying: NU5T-14G381-AD\_1689364279000.TAR.GZ [2025-11-28 4:01:46 PM] Validating: NU5T-14G381-AD\_1689364279000.TAR.GZ [2025-11-28 4:01:48 PM] Copied: NU5T-14G381-AD\_1689364279000.TAR.GZ [2025-11-28 4:01:48 PM] Generating reformat.lst [2025-11-28 4:01:49 PM] Generating autoinstall.lst [2025-11-28 4:01:49 PM] ALL FILES DOWNLOADED AND COPIED TO THE USB DRIVE SUCCESSFULLY! and gives me this error with red screen: error 4U5T-14G423-FC\_1615431949000.TAR.GZ ---
**Author:** ![F150Chief](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/f150chief/32/14712_2.png) [@F150Chief](https://community.cyanlabs.net/u/F150Chief)\ **Post date:** [30 November 2025 17:57 UTC](https://community.cyanlabs.net/t/sync-3-with-version-3-3-19051-update-to-3-4-23188-isseue/24217/9 "2025-11-30T17:57:38Z")
> [@ashlaq](#): > > [Install Mode](https://cyanlabs.net/docs/syn3updater/installmodes/installmodes): [reformat](https://cyanlabs.net/docs/syn3updater/installmodes/reformat) ([reformat](https://cyanlabs.net/docs/syn3updater/installmodes/reformat)) > [Install Mode](https://cyanlabs.net/docs/syn3updater/installmodes/installmodes) Overridden: True Don’t override the install mode. This won’t work with reformat.