# Sync System troubleshooting **URL:** \ **Category:** Non SYNC 3 Support\ **Tags:** help, Troubleshooting, unknown, SYNC3, APIM\ **Created:** [23 August 2023 23:28 UTC](https://community.cyanlabs.net/t/sync-system-troubleshooting/10903 "2023-08-23T23:28:20Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Madseason41](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/madseason41/32/5535_2.png) [@Madseason41](https://community.cyanlabs.net/u/Madseason41)\ **Post date:** [23 August 2023 23:28 UTC](https://community.cyanlabs.net/t/sync-system-troubleshooting/10903/1 "2023-08-23T23:28:20Z")
BLUF: Please help me troubleshoot issues. Ford is refusing to cover my issues under ESP warranty. I intend to fix it myself. First two times in the shop they couldn’t find (duplicate) the problem. I even showed them pictures of the messages. The third time in the shop they said a module under the console had a soft drink spilled on it and this was (90% sure) causing my issues. I wasn’t paying $1300 to maybe fix it. This very well could be the problem but I am not so sure the below problems are related. 2021 Expedition Sync 3 58k miles Issues: 1. Vehicle has persistently said “no key detected” since soon after purchase. Its been to the dealership three times for it. I have changed both key batteries. Vehicle will not shift out of park when the message is on the driver display. Message will randomly appear. 2. Just recently the Sync 3 display starting going black (sometimes blue) and can not be turned back on until after a restart. This is the main reason I took it in the 3rd time. We had given up on the key issue but I figured I might as well bring it up again. 3. Stereo resets after each start. 4. Ford pass doesn’t work Any insight on troubleshooting this is appreciated. I do have a 2018 F150 with Jailbroken Sync 3 and I do feel with some proper sanity checks that I can fix these issues on the Expedition. Thanks! ---
**Author:** ![system](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://community.cyanlabs.net/u/system)\ **Post date:** [22 September 2023 23:29 UTC](https://community.cyanlabs.net/t/sync-system-troubleshooting/10903/2 "2023-09-22T23:29:22Z")
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