# Sync3 manual update not working **URL:** \ **Category:** SYNC 3 Support\ **Tags:** oem, nav, na, APIM, SYNC3, pre-my20\ **Created:** [9 February 2024 18:53 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802 "2024-02-09T18:53:12Z")\ **Posts on this page:** 17\ **Page:** 1
**Author:** ![kylek](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/kylek/32/12241_2.png) [@kylek](https://community.cyanlabs.net/u/kylek)\ **Post date:** [9 February 2024 18:53 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/1 "2024-02-09T18:53:13Z")
I use a Mac and so followed the video tutorial step by step (or so I thought) but I get an error that says ‘Bad Installation File - One or more of the files being installed on your system did not install successfully’. Reformatted Memorex 128GB USB to EXFAT, put autoinstall.lst and reformat.lst in main usb then all 16 tar.gz files in the folder I created ‘SyncMyRide’. I’ve tried doing this several times I’m obviously just screwing something up. Help! \*I took photos of the error message on console and also screenshots of the USB Drive and how I have everything in there, just don’t know how to upload to this thread or if it’s possible * * * **SYNC Region:** NA **Navigation Variant:** Nav **Manufacturer Year:** Pre MY20 **Install Type:** OEM **Old SYNC Version:** 20204 **New SYNC Version:** 20204 **Do you have a error message, if so what is it?** Bad Installation File - One or more of the files being installed on your system did not install successfully **Update Method:** CyanLabs Manual Method ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [9 February 2024 20:24 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/2 "2024-02-09T20:24:30Z")
> [@kylek](#): > > \*I took photos of the error message on console and also screenshots of the USB Drive and how I have everything in there, just don’t know how to upload to this thread or if it’s possible Please do, you can just “copy&paste” them here while typing a new message, or even dragging the files. Do not send multiple messages, put everything in a single message. For the text files, you could just copy and paste the text, the screenshot is not required… ---
**Author:** ![kylek](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/kylek/32/12241_2.png) [@kylek](https://community.cyanlabs.net/u/kylek)\ **Post date:** [9 February 2024 20:34 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/3 "2024-02-09T20:34:28Z")
![image](https://community.cyanlabs.net/uploads/default/original/2X/b/bfd146e93234cc1b8607dac89d45a22170c72afc.jpeg) ![image](https://community.cyanlabs.net/uploads/default/original/2X/d/d43fa4bb6b079a715fcaa06989a713805f201203.jpeg) ![image](https://community.cyanlabs.net/uploads/default/original/2X/5/53a03cdc12930127f40b1d216bf5b4a577adaf00.jpeg) ![image](https://community.cyanlabs.net/uploads/default/original/2X/5/5082245aaedfe8f8eef7fbbc8045b84d55bdd304.jpeg) ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [9 February 2024 20:38 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/4 "2024-02-09T20:38:01Z")
You are missing the reformat package, so double check you copied all the required files. Since that one is missing, others may as well. ---
**Author:** ![kylek](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/kylek/32/12241_2.png) [@kylek](https://community.cyanlabs.net/u/kylek)\ **Post date:** [9 February 2024 22:16 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/6 "2024-02-09T22:16:04Z")
That was it - just had to download the reformat thing and now it’s updating. Thanks for your help! Everything updated, but CarPlay doesn’t work, won’t even come up. Assuming I need a new USB hub. Does anyone know a link for that? ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [9 February 2024 22:23 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/7 "2024-02-09T22:23:47Z")
> [@kylek](#): > > CarPlay doesn’t work Did it work before? > [@kylek](#): > > Does anyone know a link for that? Here → [Media Hub, CarPlay Compatible - 2015-2020 Ford/Lincoln - SYNC 3](https://community.cyanlabs.net/t/media-hub-carplay-compatible-2015-2020-ford-lincoln-sync-3/4683) ---
**Author:** ![kylek](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/kylek/32/12241_2.png) [@kylek](https://community.cyanlabs.net/u/kylek)\ **Post date:** [9 February 2024 22:27 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/8 "2024-02-09T22:27:19Z")
No, it never has worked. Thought the update would fix it, but I guess I need to replace usb hub? ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [9 February 2024 22:31 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/9 "2024-02-09T22:31:46Z")
> [@kylek](#): > > No, it never has worked. Not a good sign, I’m running 3.0 and Car Play works. > [@kylek](#): > > Thought the update would fix it, but I guess I need to replace usb hub? At this point, it’s unclear. Do you have a “hub no supported” message displayed?. Can you try an Android phone to trigger Android Auto? ---
**Author:** ![kylek](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/kylek/32/12241_2.png) [@kylek](https://community.cyanlabs.net/u/kylek)\ **Post date:** [9 February 2024 22:32 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/10 "2024-02-09T22:32:16Z")
No, no errors pop up and don’t have access to an android unfortunately ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [9 February 2024 22:33 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/11 "2024-02-09T22:33:19Z")
Have you master reset ? ---
**Author:** ![kylek](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/kylek/32/12241_2.png) [@kylek](https://community.cyanlabs.net/u/kylek)\ **Post date:** [9 February 2024 22:34 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/12 "2024-02-09T22:34:51Z")
no not yet. Should I do that now? ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [9 February 2024 22:38 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/13 "2024-02-09T22:38:54Z")
Well, yes… why do you think it’s instructed in the tutorial? ![image](https://community.cyanlabs.net/uploads/default/original/2X/c/c51690aff1f2efc6374767b9913f2709348c01ef.png) Do it and report back. ---
**Author:** ![kylek](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/kylek/32/12241_2.png) [@kylek](https://community.cyanlabs.net/u/kylek)\ **Post date:** [9 February 2024 22:41 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/14 "2024-02-09T22:41:14Z")
Oops, must have missed that. Did master reset and now I’m getting the usb hub not supported error ![image](https://community.cyanlabs.net/uploads/default/original/2X/0/04bcc23cd5f1d5986e801cc15268d8f9a3a57ecb.jpeg) ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [9 February 2024 22:44 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/15 "2024-02-09T22:44:06Z")
Well, that “error” is expected. And I assume CP still does not work. Try changing the hub to see if CP gets activated. I asked about Android Auto because you might be able to get Android Auto working without changing the hub. ---
**Author:** ![kylek](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/kylek/32/12241_2.png) [@kylek](https://community.cyanlabs.net/u/kylek)\ **Post date:** [9 February 2024 22:45 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/16 "2024-02-09T22:45:22Z")
Thanks for all your help ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [10 February 2024 12:19 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/17 "2024-02-10T12:19:35Z")
You are welcome. Just to manage expectations, let me tell you there’s a chance Car Play won’t work even after changing the USB hub. As I said before, the “HUB NOT SUPPORTED” message is expected when upgrading on older hardware. And it’s also true that a new HUB is required for Car Play. We had reports in the past that if an intermediate Sync3 2.2.17xxx version was skipped (even by Ford’s upgrade path) on older vehicles, Car Play would not get activated on Sync3 3.0. From that point, some users got it working after upgrading to 3.4 from 3.0, but some said it didn’t work either. We hope you are in the first group of users that will get Car Play once the HUB is replaced. Either way, you need a new HUB to get rid of that message. ---
**Author:** ![system](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://community.cyanlabs.net/u/system)\ **Post date:** [12 February 2024 12:19 UTC](https://community.cyanlabs.net/t/sync3-manual-update-not-working/12802/18 "2024-02-12T12:19:56Z")
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