# Sync3 won't turn on **URL:** \ **Category:** Ford Update Support\ **Tags:** non-nav, anz, pre-my20, SYNC3, APIM, oem\ **Created:** [19 December 2024 12:58 UTC](https://community.cyanlabs.net/t/sync3-wont-turn-on/16252 "2024-12-19T12:58:42Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![783971b79fa7b9a879a3](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/783971b79fa7b9a879a3/32/14921_2.png) [@783971b79fa7b9a879a3](https://community.cyanlabs.net/u/783971b79fa7b9a879a3)\ **Post date:** [19 December 2024 12:58 UTC](https://community.cyanlabs.net/t/sync3-wont-turn-on/16252/1 "2024-12-19T12:58:42Z")
I recently bought a 2018 Ford Fiesta SEL 1.6 Brazilian model with Sync3. The problem I’m experiencing is that Sync3 randomly turns on. Normally, it never turns on, but suddenly, for no apparent reason, it powers up. I believe it’s a bad APIM, but I’d like to be sure about that. I’ve already tried removing the fuse, but that didn’t work. I did a hard reset once when it turned on, but it didn’t help either. Could you guide me on whether there’s any way to repair it? If not, can you help me with the details for replacing it with a functioning one? Thanks! * * * **SYNC Region:** ANZ **Navigation Variant:** Non Nav **Manufacturer Year:** Pre MY20 **Install Type:** OEM **Old SYNC Version:** 3.017276 **New SYNC Version:** 3.017276 **Do you have a error message, if so what is it?** **Update Method:** Official Ford ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [19 December 2024 14:19 UTC](https://community.cyanlabs.net/t/sync3-wont-turn-on/16252/2 "2024-12-19T14:19:34Z")
Hello. That in fact seems to be hardware related. If it’s a bad APIM, there’s nothing else to do but replacing it. Have you completely ruled out any possible electrical or wiring issue?. The thing is, it you can’t turn it on, then you can’t even try upgrading it. Do you have Forscan and an adapter?. ---
**Author:** ![783971b79fa7b9a879a3](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/783971b79fa7b9a879a3/32/14921_2.png) [@783971b79fa7b9a879a3](https://community.cyanlabs.net/u/783971b79fa7b9a879a3)\ **Post date:** [19 December 2024 14:56 UTC](https://community.cyanlabs.net/t/sync3-wont-turn-on/16252/3 "2024-12-19T14:56:03Z")
Yes, I’ve already ruled out any possibility of it being an electrical issue. I’m looking to replace the APIM, but honestly, I’m afraid it might happen again. I’m sending photos of the Sync3 version as well as the APIM model. ![WhatsApp Image 2024-12-19 at 09.51.3as2](https://community.cyanlabs.net/uploads/default/original/2X/2/24916347a3844639bfc2bb92e61d94341b6e55b5.jpeg) ![WhatsApp Image 2024-12-19 at 09.51.32](https://community.cyanlabs.net/uploads/default/original/2X/d/de546f99685c01ba2c5bd535ad265dbd8da10ed6.jpeg) ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [19 December 2024 17:23 UTC](https://community.cyanlabs.net/t/sync3-wont-turn-on/16252/4 "2024-12-19T17:23:03Z")
Do you have Forscan and an adapter?. That’s the assembly PN, not the APIM’s. It’s odd that it starts with J and has a date from 2017, but maybe assemblies have a different nomenclature… ---
**Author:** ![783971b79fa7b9a879a3](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/783971b79fa7b9a879a3/32/14921_2.png) [@783971b79fa7b9a879a3](https://community.cyanlabs.net/u/783971b79fa7b9a879a3)\ **Post date:** [19 December 2024 18:33 UTC](https://community.cyanlabs.net/t/sync3-wont-turn-on/16252/5 "2024-12-19T18:33:27Z")
I don’t have Forscan or an adapter. How can I check the APIM number? Do you know which adapter I should buy? ---
**Author:** ![783971b79fa7b9a879a3](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/783971b79fa7b9a879a3/32/14921_2.png) [@783971b79fa7b9a879a3](https://community.cyanlabs.net/u/783971b79fa7b9a879a3)\ **Post date:** [19 December 2024 22:38 UTC](https://community.cyanlabs.net/t/sync3-wont-turn-on/16252/6 "2024-12-19T22:38:49Z")
This one is the APIM number? JA6T-14G370-ABB ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [20 December 2024 19:40 UTC](https://community.cyanlabs.net/t/sync3-wont-turn-on/16252/7 "2024-12-20T19:40:42Z")
As I said before, it’s not. ---
**Author:** ![783971b79fa7b9a879a3](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/783971b79fa7b9a879a3/32/14921_2.png) [@783971b79fa7b9a879a3](https://community.cyanlabs.net/u/783971b79fa7b9a879a3)\ **Post date:** [20 December 2024 19:48 UTC](https://community.cyanlabs.net/t/sync3-wont-turn-on/16252/8 "2024-12-20T19:48:52Z")
Do you have an example code? To look something similar? ---
**Author:** ![SaNdMaN](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/sandman/32/3220_2.png) [@SaNdMaN](https://community.cyanlabs.net/u/SaNdMaN)\ **Post date:** [20 December 2024 21:49 UTC](https://community.cyanlabs.net/t/sync3-wont-turn-on/16252/9 "2024-12-20T21:49:18Z")
APIMs have 14G371 as part of the part number… You can get a J or K series, do not get an L one since it’s MY20. You can check our db for reference → [SYNC 3 APIM Hardware Database - CyanLabs](https://cyanlabs.net/fhub/sync3/hw-db/) , because there are some J series that are MY20 since they are replacement units. Always check the sticker on the back and on the db, I do not recommend getting MY20 hardware. You can’t reformat them with Syn3Updater. The storage will depend on the vehicle having nav or not. ---
**Author:** ![783971b79fa7b9a879a3](https://community.cyanlabs.net/user_avatar/community.cyanlabs.net/783971b79fa7b9a879a3/32/14921_2.png) [@783971b79fa7b9a879a3](https://community.cyanlabs.net/u/783971b79fa7b9a879a3)\ **Post date:** [21 December 2024 15:12 UTC](https://community.cyanlabs.net/t/sync3-wont-turn-on/16252/10 "2024-12-21T15:12:21Z")
I found these codes attached to the APIM; does any of them work? ![IMG_1523](https://community.cyanlabs.net/uploads/default/original/2X/e/e3a18a7c9511fc0437793eea3a69c156ac5aeacc.jpeg) ---
**Author:** ![system](https://community.cyanlabs.net/letter_avatar_proxy/v4/letter/s/bcef8e/32.png) [@system](https://community.cyanlabs.net/u/system)\ **Post date:** [20 January 2025 15:12 UTC](https://community.cyanlabs.net/t/sync3-wont-turn-on/16252/11 "2025-01-20T15:12:39Z")
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