Updating issue with Galaxy 2016

Hi, I have Galaxy 2016 with current sync 3 2.0 version. When trying to update with cyanlabs USB drive the headline comes up on the top of the screen saying ‘Updating System Software’ but after 5 minutes it is vanishing and nothing happens at all. Is there anyone who faced the same issue before? Thank you in advance, Robert

Hi & welcome,

Could you provide a bit more information, did you create the USB using the fully automatic method on the program or did you use the manual method? Did it say it had been created successfully?

Your version will require the unit to be reformatted to install the new version.

Post up the contents of your ‘Autoinstall’ or Log file here, this will allow us to see what’s been downloaded & added to the USB.

Also, what brand of USB are you using? Some seem to work better than others.

Hi, thank you for your quick response. Please find attached my settings and the log file below. I’m using 32gb datatraveler pendrive. At the end of process when I make the pendrive on PC it says the installment is successful, and asks if I want to update the sync version where I clicked yes (I could not understand this question) . Thanks, Robert

CYANLABS - SYN3 UPDATER - V1.0.1.1
Operating System: Microsoft Windows 10 Pro (2004)

PREVIOUS CONFIGURATION
Version: 3.4.20282
Region: EU
Navigation: True
Mode: downgrade

USB DETAILS
Model: Kingston DataTraveler 3.0 USB Device (Size: 29,3GB)
FileSystem: exFAT
Partition Type: MBR

REFORMAT.LST
ENH_DAB=1U5T-14G658-AF_1598633324000.TAR.GZ
GRACENOTES=4U5T-14G423-AB_1598633764000.TAR.GZ
VOICE=5U5T-14G391-AM_1598633466000.TAR.GZ
APPS=5U5T-14G381-EK_1606255141000.TAR.GZ
MAP=1U5T-14G421-BAG_1591726015000.TAR.GZ
MAP=1U5T-14G421-BBG_1591726765000.TAR.GZ
MAP=1U5T-14G421-BCG_1591726913000.TAR.GZ
MAP=1U5T-14G421-BDG_1591727234000.TAR.GZ
MAP=1U5T-14G421-BEG_1591727457000.TAR.GZ
MAP=1U5T-14G421-BFG_1591727753000.TAR.GZ
MAP=1U5T-14G421-BGG_1591728190000.TAR.GZ
MAP=1U5T-14G421-BHG_1591728542000.TAR.GZ
MAP=1U5T-14G421-BJG_1591729086000.TAR.GZ
VOICE_NAV=4U5T-14G422-BAE_1580861780000.TAR.GZ
VOICE_NAV=4U5T-14G422-BBE_1580861854000.TAR.GZ
VOICE_NAV=4U5T-14G422-BCE_1580861916000.TAR.GZ
VOICE_NAV=4U5T-14G422-BDE_1580862152000.TAR.GZ
MAP_LICENSE=1U5T-14G424-BJ_1591719092000.TAR.GZ

AUTOINSTALL.LST
; CyanLabs Syn3Updater - downgrade Mode - Sync 3.4.20282 EU

[SYNCGen3.0_ALL_PRODUCT]
Item1 = TOOL - GB5T-14G386-SC_85041.tar.gz
Open1 = SyncMyRide\GB5T-14G386-SC_85041.tar.gz
Item2 = APP - 4U5T-14G381-AN_1552583626000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G381-AN_1552583626000.TAR.GZ
Options = AutoInstall
[SYNCGen3.0_ALL]
Item1 = REFORMAT TOOL - 1u5t-14g386-cb.tar.gz
Open1 = SyncMyRide\1u5t-14g386-cb.tar.gz
Options = AutoInstall,Include,Transaction

SYNCMYRIDE FILES (21)
1U5T-14G658-AF_1598633324000.TAR.GZ (58,8MB)
4U5T-14G423-AB_1598633764000.TAR.GZ (684,9MB)
5U5T-14G391-AM_1598633466000.TAR.GZ (1,5GB)
5U5T-14G381-EK_1606255141000.TAR.GZ (848,6MB)
1U5T-14G421-BAG_1591726015000.TAR.GZ (2,2GB)
1U5T-14G421-BBG_1591726765000.TAR.GZ (451,8MB)
1U5T-14G421-BCG_1591726913000.TAR.GZ (1,6GB)
1U5T-14G421-BDG_1591727234000.TAR.GZ (1GB)
1U5T-14G421-BEG_1591727457000.TAR.GZ (1,6GB)
1U5T-14G421-BFG_1591727753000.TAR.GZ (2,3GB)
1U5T-14G421-BGG_1591728190000.TAR.GZ (1,8GB)
1U5T-14G421-BHG_1591728542000.TAR.GZ (2,4GB)
1U5T-14G421-BJG_1591729086000.TAR.GZ (22MB)
4U5T-14G422-BAE_1580861780000.TAR.GZ (2,2GB)
4U5T-14G422-BBE_1580861854000.TAR.GZ (2GB)
4U5T-14G422-BCE_1580861916000.TAR.GZ (1,5GB)
4U5T-14G422-BDE_1580862152000.TAR.GZ (1,9GB)
1U5T-14G424-BJ_1591719092000.TAR.GZ (1,7KB)
4U5T-14G381-AN_1552583626000.TAR.GZ (479,7MB)
GB5T-14G386-SC_85041.tar.gz (1,8KB)
1u5t-14g386-cb.tar.gz (8,5MB)

LOG
INFO: Starting process (Sync 3.4.20282 - EU - F9 (2019) - EU (09/2020))
INFO: Downloading 4U5T-14G381-AN_1552583626000.TAR.GZ
INFO: Downloading GB5T-14G386-SC_85041.tar.gz
INFO: Downloading 1u5t-14g386-cb.tar.gz
INFO: Downloading 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Downloading 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Downloading 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Downloading 5U5T-14G381-EK_1606255141000.TAR.GZ
INFO: Downloading 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Downloading 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Downloading 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Downloading 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Downloading 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Downloading 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Downloading 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Downloading 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Downloading 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Downloading 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Downloading 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Downloading 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Downloading 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Downloading 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: All downloads completed!
INFO: Re-creating partition table as MBR and formatting as ExFat on selected USB drive
INFO: Creating downgrade reformat.lst
INFO: Creating downgrade autoinstall.lst
INFO: Copying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Verifying 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Successfully Verified 1U5T-14G658-AF_1598633324000.TAR.GZ
INFO: Copying 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Verifying 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Successfully Verified 4U5T-14G423-AB_1598633764000.TAR.GZ
INFO: Copying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Verifying 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Successfully Verified 5U5T-14G391-AM_1598633466000.TAR.GZ
INFO: Copying 5U5T-14G381-EK_1606255141000.TAR.GZ
INFO: Verifying 5U5T-14G381-EK_1606255141000.TAR.GZ
INFO: Successfully Verified 5U5T-14G381-EK_1606255141000.TAR.GZ
INFO: Copying 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Verifying 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BAG_1591726015000.TAR.GZ
INFO: Copying 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Verifying 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BBG_1591726765000.TAR.GZ
INFO: Copying 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Verifying 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BCG_1591726913000.TAR.GZ
INFO: Copying 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Verifying 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BDG_1591727234000.TAR.GZ
INFO: Copying 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Verifying 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BEG_1591727457000.TAR.GZ
INFO: Copying 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Verifying 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BFG_1591727753000.TAR.GZ
INFO: Copying 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Verifying 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BGG_1591728190000.TAR.GZ
INFO: Copying 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Verifying 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BHG_1591728542000.TAR.GZ
INFO: Copying 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Verifying 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Successfully Verified 1U5T-14G421-BJG_1591729086000.TAR.GZ
INFO: Copying 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Verifying 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-BAE_1580861780000.TAR.GZ
INFO: Copying 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Verifying 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-BBE_1580861854000.TAR.GZ
INFO: Copying 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Verifying 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-BCE_1580861916000.TAR.GZ
INFO: Copying 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Verifying 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Successfully Verified 4U5T-14G422-BDE_1580862152000.TAR.GZ
INFO: Copying 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Verifying 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Successfully Verified 1U5T-14G424-BJ_1591719092000.TAR.GZ
INFO: Copying 4U5T-14G381-AN_1552583626000.TAR.GZ
INFO: Verifying 4U5T-14G381-AN_1552583626000.TAR.GZ
INFO: Successfully Verified 4U5T-14G381-AN_1552583626000.TAR.GZ
INFO: Copying GB5T-14G386-SC_85041.tar.gz
INFO: Verifying GB5T-14G386-SC_85041.tar.gz
INFO: Successfully Verified GB5T-14G386-SC_85041.tar.gz
INFO: Copying 1u5t-14g386-cb.tar.gz
INFO: Verifying 1u5t-14g386-cb.tar.gz
INFO: Successfully Verified 1u5t-14g386-cb.tar.gz
INFO: PROCESS COMPLETE!

Region: EU
Version: 3.3. 19052
Map version: No maps
Force install mode: automatic

You have your previous version set incorrectly, you have it set as 3.4 20282. It should be set at 3.3 19052. The 3.4 20282 is the version you want to upgrade to. Make sure to select maps as the reformat will remove them and they will need to be re-added.

I give it a try, thank you for the help!

Hi, it gives the same error with that sync version as well. Am I doing something wrong? Do you have any other idea? Thank you.

Google Photos

Can you confirm that you only have this USB plugged in and nothing else?

How long is it staying like this? It doesn’t change?

Tried the official Ford installer and that worked for version you wrote before! So the version is 3.0 now I’m going to try to update to the latest version (suppose it should work now). Thank you for your help

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