Upgrading SYNC 3.4.20196 to 3.4.21020 taking over 2 hours?

What is your SYNC Region? NA

What is your current SYNC Version? 3.4.20196

Do you have Navigation? No

Do you have a error message, if so what is it? None

Please paste your log output or provide the URL to your log file below

Branch: Stable
Operating System: Microsoft Windows 10 Home (2009)

Version: 3.4.20196
Region: NA
Navigation: False
Mode: autoinstall
Install Mode Overridden: False
My20 Protection Enabled: False

Mode: Drive
Model: Samsung Flash Drive USB Device 59.8GB
FileSystem: exFAT
Partition Type: MBR

; CyanLabs Syn3Updater Stable - Autoinstall Mode - Sync 3.4.21020 NA

Item1 = VOICE - 5U5T-14G391-CN_1615429328000.TAR.GZ
Open1 = SyncMyRide\5U5T-14G391-CN_1615429328000.TAR.GZ
Item2 = APPS - 5U5T-14G381-ER_1615427592000.TAR.GZ
Open2 = SyncMyRide\5U5T-14G381-ER_1615427592000.TAR.GZ
Item3 = GRACENOTES - 4U5T-14G423-CC_1615429225000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G423-CC_1615429225000.TAR.GZ
Options = AutoInstall

5U5T-14G391-CN_1615429328000.TAR.GZ (385.4MB)
5U5T-14G381-ER_1615427592000.TAR.GZ (847.1MB)
4U5T-14G423-CC_1615429225000.TAR.GZ (564.2MB)

[5/18/2021 10:22:25 PM] Selected Region: NA - Release: Sync 3.4.21020 - Map Version: Non Nav APIM
[5/18/2021 10:22:25 PM] Install Mode: autoinstall
[5/18/2021 10:22:25 PM] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[5/18/2021 10:22:26 PM] Validated: 5U5T-14G391-CN_1615429328000.TAR.GZ (Skipping Download)
[5/18/2021 10:22:26 PM] Checking Existing File: 5U5T-14G381-ER_1615427592000.TAR.GZ
[5/18/2021 10:22:26 PM] Downloading: 5U5T-14G381-ER_1615427592000.TAR.GZ
[5/18/2021 10:23:11 PM] Validating: 5U5T-14G381-ER_1615427592000.TAR.GZ
[5/18/2021 10:23:14 PM] Downloaded: 5U5T-14G381-ER_1615427592000.TAR.GZ
[5/18/2021 10:23:14 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[5/18/2021 10:23:19 PM] Validated: 4U5T-14G423-CC_1615429225000.TAR.GZ (Skipping Download)
[5/18/2021 10:23:19 PM] Preparing USB drive
[5/18/2021 10:23:19 PM] Formatting USB drive
[5/18/2021 10:23:19 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[5/18/2021 10:23:27 PM] Checking Existing File: 5U5T-14G391-CN_1615429328000.TAR.GZ
[5/18/2021 10:23:27 PM] Copying: 5U5T-14G391-CN_1615429328000.TAR.GZ
[5/18/2021 10:23:40 PM] Validating: 5U5T-14G391-CN_1615429328000.TAR.GZ
[5/18/2021 10:23:41 PM] Copied: 5U5T-14G391-CN_1615429328000.TAR.GZ
[5/18/2021 10:23:41 PM] Checking Existing File: 5U5T-14G381-ER_1615427592000.TAR.GZ
[5/18/2021 10:23:41 PM] Copying: 5U5T-14G381-ER_1615427592000.TAR.GZ
[5/18/2021 10:24:11 PM] Validating: 5U5T-14G381-ER_1615427592000.TAR.GZ
[5/18/2021 10:24:14 PM] Copied: 5U5T-14G381-ER_1615427592000.TAR.GZ
[5/18/2021 10:24:14 PM] Checking Existing File: 4U5T-14G423-CC_1615429225000.TAR.GZ
[5/18/2021 10:24:14 PM] Copying: 4U5T-14G423-CC_1615429225000.TAR.GZ
[5/18/2021 10:24:34 PM] Validating: 4U5T-14G423-CC_1615429225000.TAR.GZ
[5/18/2021 10:24:36 PM] Copied: 4U5T-14G423-CC_1615429225000.TAR.GZ
[5/18/2021 10:24:36 PM] Generating Autoinstall.lst

Please describe in detail your issue below

I have a 2016 Ecoboost mustang currently on SYNC 3.4.20196 and trying to upgrade to 3.4.21020 with the Syn3 Updater ( tool but having trouble with the install.

The 2 times I’ve tried updating the SYNC version, the car has been running for over 2 hours and the screen just says “Installing Software Update”. I’m using a Samsung 32GB flash drive. My question is, it’s not supposed to take this long right? Since the car has been on for over 2 hours both times, I decided to turn it off and remove the flash drive without a successful install. I also performed a master reset and used both usb hubs to no avail both times.

Any help is appreciated. Thanks!

You probably don’t have enough storage (memory) for the install. Follow this tutorial and remove Gracenotes and downgrade to 3.3.19052 (if necessary) to clear up storage space for the update. You don’t need to do the voice file replacement.

Tutorial: Sync 3.4 NON-NAV APIM: Failure to Update to Newer Version Sync 3.4 - Ford / Guides & Info - CyanLabs Official Community

Thank you for the suggestion! I ran the Interrogator utility and indeed found that I only have 1.3GB of free space. I’ll continue with the removal of Gracenotes and go from there.

Quick update:

After removal of Gracenotes, I downgraded to 3.3.19052. Then installed SYNC 3.4.21098 successfully without the Gracenotes.

Afterwards I installed the latest NA Gracenotes on their own and updated just fine.

Thanks again!

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