Want To Update Maps to version 2.20. Still Says version 1.19

I am currently using the Sync3 Updater 2.10.1 have a MY2017 Lincoln.

I created a 16GB USB with Maps Only and ran it on my car and it completed successfully, but the settings state that I am still on version 1.19NA .

My Sync version is 3.3.19052 and I currently don’t want to go to 3.4 yet. So do I have to create a full USB with version 3.3.19052 and version 2.20 maps ?


Do I have to upgrade to version 3.4+ with version 2.20 maps?

Did it autosintall?, do you have the log?
Did you master reset? (just to be safe)

3.3.19052 is listed as a possible build in Syn3updater, so you could perform a full/reformat 3.3.x install with maps.

Map update via autoinstall should work, but it’s a long process with many reboots.

1 Like

Post the log file from the Syn3 Updater installation. As @SaNdMaN stated, perform a Master Reset. This will clear all of the old info (and phones) from the Sync unit. Sometimes the info does not populate on the final reboot. If it still states NA1.19 after the reset, then the installation failed.

this is the log file I will perform a Master Reset and let you guys know later this week:

Branch: Stable
Operating System: Microsoft Windows 10 Pro (2009)

Version: 3.3.19052
Region: NA
Navigation: True
Install Mode: Auto-Detect (autoinstall)
Install Mode Overridden: False
My20 Protection Enabled: Auto-Detect

Mode: Drive
Model: Patriot Memory USB Device
FileSystem: exFAT
Partition Type: MBR

; CyanLabs Syn3Updater Stable - Autoinstall Mode - Only Update Maps NA

Item1 = MAP_LICENSE - 4U5T-14G424-CD_1616778089000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G424-CD_1616778089000.TAR.GZ
Item2 = VOICE_NAV - 4U5T-14G422-CAH_1615428946000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G422-CAH_1615428946000.TAR.GZ
Item3 = MAP - 4U5T-14G421-CCD_1615428361000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G421-CCD_1615428361000.TAR.GZ
Item4 = MAP - 4U5T-14G421-CHD_1615428793000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G421-CHD_1615428793000.TAR.GZ
Item5 = MAP - 4U5T-14G421-CJD_1615428865000.TAR.GZ
Open5 = SyncMyRide\4U5T-14G421-CJD_1615428865000.TAR.GZ
Options = AutoInstall

Item1 = MAP - 4U5T-14G421-CDD_1615428467000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G421-CDD_1615428467000.TAR.GZ
Item2 = MAP - 4U5T-14G421-CBD_1615428261000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G421-CBD_1615428261000.TAR.GZ
Item3 = MAP - 4U5T-14G421-CED_1615428554000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G421-CED_1615428554000.TAR.GZ
Item4 = VOICE_NAV - 4U5T-14G422-CCH_1615429127000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G422-CCH_1615429127000.TAR.GZ
Options = AutoInstall, Include, Transaction

Item1 = MAP - 4U5T-14G421-CGD_1615428721000.TAR.GZ
Open1 = SyncMyRide\4U5T-14G421-CGD_1615428721000.TAR.GZ
Item2 = MAP - 4U5T-14G421-CAD_1615428059000.TAR.GZ
Open2 = SyncMyRide\4U5T-14G421-CAD_1615428059000.TAR.GZ
Item3 = MAP - 4U5T-14G421-CFD_1615428639000.TAR.GZ
Open3 = SyncMyRide\4U5T-14G421-CFD_1615428639000.TAR.GZ
Item4 = VOICE_NAV - 4U5T-14G422-CBH_1615429039000.TAR.GZ
Open4 = SyncMyRide\4U5T-14G422-CBH_1615429039000.TAR.GZ
Options = Delay, Include, Transaction

FILES (13)
4U5T-14G422-CCH_1615429127000.TAR.GZ (549.6MB)
4U5T-14G422-CBH_1615429039000.TAR.GZ (772.4MB)
4U5T-14G422-CAH_1615428946000.TAR.GZ (1.3GB)
4U5T-14G421-CJD_1615428865000.TAR.GZ (657.9MB)
4U5T-14G421-CHD_1615428793000.TAR.GZ (989.6MB)
4U5T-14G421-CGD_1615428721000.TAR.GZ (1.1GB)
4U5T-14G421-CFD_1615428639000.TAR.GZ (1GB)
4U5T-14G421-CED_1615428554000.TAR.GZ (1GB)
4U5T-14G421-CDD_1615428467000.TAR.GZ (1.2GB)
4U5T-14G421-CCD_1615428361000.TAR.GZ (1GB)
4U5T-14G421-CBD_1615428261000.TAR.GZ (1.1GB)
4U5T-14G421-CAD_1615428059000.TAR.GZ (1.1GB)
4U5T-14G424-CD_1616778089000.TAR.GZ (1.7KB)

[7/12/2021 1:20:05 PM] Selected Region: NA - Release: Only Update Maps - Map Version: 2.20 (2020) - NA 
[7/12/2021 1:20:05 PM] Install Mode: Auto-Detect (autoinstall) Forced: False 
[7/12/2021 1:20:05 PM] MY20 Protection: Auto-Detect 
[7/12/2021 1:20:05 PM] Formatting USB drive
[7/12/2021 1:20:05 PM] Re-creating partition table as MBR and formatting as ExFat on selected USB drive
[7/12/2021 1:20:12 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[7/12/2021 1:20:12 PM] Downloading: 4U5T-14G422-CCH_1615429127000.TAR.GZ
[7/12/2021 1:20:47 PM] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[7/12/2021 1:20:49 PM] Downloaded: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[7/12/2021 1:20:49 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[7/12/2021 1:20:49 PM] Downloading: 4U5T-14G422-CBH_1615429039000.TAR.GZ
[7/12/2021 1:21:36 PM] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[7/12/2021 1:21:38 PM] Downloaded: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[7/12/2021 1:21:38 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[7/12/2021 1:21:38 PM] Downloading: 4U5T-14G422-CAH_1615428946000.TAR.GZ
[7/12/2021 1:22:56 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[7/12/2021 1:22:59 PM] Downloaded: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[7/12/2021 1:22:59 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[7/12/2021 1:22:59 PM] Downloading: 4U5T-14G421-CJD_1615428865000.TAR.GZ
[7/12/2021 1:23:38 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[7/12/2021 1:23:39 PM] Downloaded: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[7/12/2021 1:23:39 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[7/12/2021 1:23:39 PM] Downloading: 4U5T-14G421-CHD_1615428793000.TAR.GZ
[7/12/2021 1:24:44 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[7/12/2021 1:24:46 PM] Downloaded: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[7/12/2021 1:24:46 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[7/12/2021 1:24:46 PM] Downloading: 4U5T-14G421-CGD_1615428721000.TAR.GZ
[7/12/2021 1:26:04 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[7/12/2021 1:26:07 PM] Downloaded: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[7/12/2021 1:26:07 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[7/12/2021 1:26:07 PM] Downloading: 4U5T-14G421-CFD_1615428639000.TAR.GZ
[7/12/2021 1:27:15 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[7/12/2021 1:27:18 PM] Downloaded: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[7/12/2021 1:27:18 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[7/12/2021 1:27:18 PM] Downloading: 4U5T-14G421-CED_1615428554000.TAR.GZ
[7/12/2021 1:28:33 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[7/12/2021 1:28:35 PM] Downloaded: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[7/12/2021 1:28:35 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[7/12/2021 1:28:35 PM] Downloading: 4U5T-14G421-CDD_1615428467000.TAR.GZ
[7/12/2021 1:30:05 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[7/12/2021 1:30:09 PM] Downloaded: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[7/12/2021 1:30:09 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[7/12/2021 1:30:09 PM] Downloading: 4U5T-14G421-CCD_1615428361000.TAR.GZ
[7/12/2021 1:31:22 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[7/12/2021 1:31:24 PM] Downloaded: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[7/12/2021 1:31:24 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[7/12/2021 1:31:24 PM] Downloading: 4U5T-14G421-CBD_1615428261000.TAR.GZ
[7/12/2021 1:32:47 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[7/12/2021 1:32:50 PM] Downloaded: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[7/12/2021 1:32:50 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[7/12/2021 1:32:50 PM] Downloading: 4U5T-14G421-CAD_1615428059000.TAR.GZ
[7/12/2021 1:34:01 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[7/12/2021 1:34:04 PM] Downloaded: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[7/12/2021 1:34:04 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[7/12/2021 1:34:04 PM] Downloading: 4U5T-14G424-CD_1616778089000.TAR.GZ
[7/12/2021 1:34:04 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[7/12/2021 1:34:04 PM] Downloaded: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[7/12/2021 1:34:04 PM] Preparing USB drive
[7/12/2021 1:34:04 PM] Checking Existing File: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[7/12/2021 1:34:04 PM] Copying: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[7/12/2021 1:34:26 PM] Validating: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[7/12/2021 1:34:28 PM] Copied: 4U5T-14G422-CCH_1615429127000.TAR.GZ 
[7/12/2021 1:34:28 PM] Checking Existing File: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[7/12/2021 1:34:28 PM] Copying: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[7/12/2021 1:34:58 PM] Validating: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[7/12/2021 1:35:00 PM] Copied: 4U5T-14G422-CBH_1615429039000.TAR.GZ 
[7/12/2021 1:35:00 PM] Checking Existing File: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[7/12/2021 1:35:00 PM] Copying: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[7/12/2021 1:35:51 PM] Validating: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[7/12/2021 1:35:55 PM] Copied: 4U5T-14G422-CAH_1615428946000.TAR.GZ 
[7/12/2021 1:35:55 PM] Checking Existing File: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[7/12/2021 1:35:55 PM] Copying: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[7/12/2021 1:36:20 PM] Validating: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[7/12/2021 1:36:22 PM] Copied: 4U5T-14G421-CJD_1615428865000.TAR.GZ 
[7/12/2021 1:36:22 PM] Checking Existing File: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[7/12/2021 1:36:22 PM] Copying: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[7/12/2021 1:37:01 PM] Validating: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[7/12/2021 1:37:03 PM] Copied: 4U5T-14G421-CHD_1615428793000.TAR.GZ 
[7/12/2021 1:37:03 PM] Checking Existing File: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[7/12/2021 1:37:03 PM] Copying: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[7/12/2021 1:37:47 PM] Validating: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[7/12/2021 1:37:50 PM] Copied: 4U5T-14G421-CGD_1615428721000.TAR.GZ 
[7/12/2021 1:37:50 PM] Checking Existing File: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[7/12/2021 1:37:50 PM] Copying: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[7/12/2021 1:38:31 PM] Validating: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[7/12/2021 1:38:34 PM] Copied: 4U5T-14G421-CFD_1615428639000.TAR.GZ 
[7/12/2021 1:38:34 PM] Checking Existing File: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[7/12/2021 1:38:34 PM] Copying: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[7/12/2021 1:39:14 PM] Validating: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[7/12/2021 1:39:17 PM] Copied: 4U5T-14G421-CED_1615428554000.TAR.GZ 
[7/12/2021 1:39:17 PM] Checking Existing File: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[7/12/2021 1:39:17 PM] Copying: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[7/12/2021 1:40:06 PM] Validating: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[7/12/2021 1:40:09 PM] Copied: 4U5T-14G421-CDD_1615428467000.TAR.GZ 
[7/12/2021 1:40:09 PM] Checking Existing File: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[7/12/2021 1:40:09 PM] Copying: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[7/12/2021 1:40:51 PM] Validating: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[7/12/2021 1:40:54 PM] Copied: 4U5T-14G421-CCD_1615428361000.TAR.GZ 
[7/12/2021 1:40:54 PM] Checking Existing File: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[7/12/2021 1:40:54 PM] Copying: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[7/12/2021 1:41:38 PM] Validating: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[7/12/2021 1:41:41 PM] Copied: 4U5T-14G421-CBD_1615428261000.TAR.GZ 
[7/12/2021 1:41:41 PM] Checking Existing File: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[7/12/2021 1:41:41 PM] Copying: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[7/12/2021 1:42:22 PM] Validating: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[7/12/2021 1:42:25 PM] Copied: 4U5T-14G421-CAD_1615428059000.TAR.GZ 
[7/12/2021 1:42:25 PM] Checking Existing File: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[7/12/2021 1:42:25 PM] Copying: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[7/12/2021 1:42:25 PM] Validating: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[7/12/2021 1:42:25 PM] Copied: 4U5T-14G424-CD_1616778089000.TAR.GZ 
[7/12/2021 1:42:25 PM] Generating Autoinstall.lst

I see., this was an auto install.
This should work, but some times it’s a hit and miss.

Since your model is MY17, you could easily perform the same operation but with reformat. By using reformat, the installation will be cleaner, faster and successful.

If after the master reset you still have an issue, that should be your way to go.


Did you solve your issue? Did the Syn3 Updater autoinstall work for you? Did you perform a Master Reset?

I performed a Master Reset and that didn’t work. So will try the autoinstall again and see if that works. If not how do I get the software to allow me the reformat option? It doesn’t allow me for it kicks back a warning.

Do I have to choose my current version of SYNC which is 3.3 and the new maps to get the new maps installed?

Replace the autoinstall.lst file on the usb with this one and run the update again.
Use the Syn3 Updater to reformat the unit with newer software and maps.

autoinstall.lst (1.6 KB)

Just tried it and that didn’t work so I’m thinking that the newer maps are version specific I guess???

If you don’t have any other suggestions for me then I will update to a SYNC 3.4 version with new maps then. Let me know. I will wait for now.

Do this, then you can go back to 3.3 with maps intact if you want to. The reformat will remove any old map files, etc., and clean off the unit.

UPDATED: There is a bug in Sync 3.3 about the map upgrade that will tell you the maps are NA 1.19 when they actually really did upgrade, but not indicate they did.

3.3 had a bug and wouldn’t display the correct version of the maps. This is fixed in 3.4. Unfortunately, Just installing 3.4 will not correct the issue as the update will not fix this. You have to install 3.4 with NA 2.20 maps to fix it.

Yeah, as suggested here I would just do a reformat to the latest 3.4 build (21194) and NA 20 maps. This will give you the cleanest/fastest/most stable setup.

1 Like

Hello @DARKMKZ , did you take action based on the previous suggestions?

I am trying to setup a USB with SYNC version 3.4.21020 and 2.20 maps and keep getting an error message halfway through the process during downloading saying

The remote name could not be resolved: ‘givisivsustorageprod.blob.core.windows.net

I have tried using 1, 2 and 4 Download connections to try and get it done, but keep getting errors. Also, I am getting the error on startup sometimes stating

Unable to download the Reformat Tool from Dropbox, Dropbox may be blocked by your Internet provider

This is untrue.

See your PM…

Why are you so sure there’s not something up with your network?.
Have you tried another provider?, maybe your phone’s data. Or even another computer.

There’s something “wrong” with your computer or network.

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