2016 F150 4” sync 1 Screen to 8” sync 3.4

I recently upgraded from a 4" sync 1 to 8 inch sync 3 and I’m having random issues. The main one right now being that when I make a phone call or receive one, the radio turns on and I cannot hear anyone. It seems like it’s a common issue, but I’m not sure if it’s a setting that can be fixed in forscan or what. I’m not sure if it matters but the screen and spin came from a Ford fusion

Who did the custom config on the Sync3 system?

So honestly, I didn’t do any custom as built configs yet. I just plugged it in, tried to update it and clear out any issues I had. Now I’m looking more at paying someone to build the correct as built file that I need.