Becase there is a problem, and i think it need a clear install… i have try master reste and disconnect the battery, and reinstall with autoinstall. But on the little screen where i can chose compas and the navigation show what the street is call always show a white box when it points at east. Ford has look at it and they dont know what it is. They have install all updates for the car
Since the compass don’t look like a animated compass but looks like ever time it change direction it a new picture its showing… so i guess that the east picture of the compass is missing. and that’s why i think maybe that a reformat will correct it.
The APIM doesn’t push any graphics to the IPC as far as I know, just instructions/data. I could be wrong but if Ford already re-flashed your IPC then you can try asking them to re-flash your APIM as well as they have the tools (provided they even know how to do that).
If it’s still under warranty then technically they are obligated to fix the issue for you (depending on region).
@avdonr is correct, this is an issue with the IPC, not your ACM/APIM. It is obvious that the east direction of the compass heading is an issue, which is handled by the firmware, not software, of the IPC. This issue occurs in other Ford vehicles with the Sync 2.5 and small display in the IPC, like the F-150’s for one. The fix for this is the dealer will usually replace the IPC.
Since your vehicle is under warranty, you should insist that the dealer fix it and get the local Ford representative involved. You should call the Ford Customer Service and register this issue with them also.
As for Sync 3.4.20351, just roll back to the original installed version that came from the factory if you think this will be a concern. This will be a simple autoinstall back to that version.
Since your vehicle is under warranty, you should insist that the dealer fix it and get the local Ford representative involved. The techs working at your local dealer only know what they know and have lots of cars to do. If they let a car go out the door knowing they can’t fix the problem, they should have already elevated this to Ford Support and should be waiting on a resolution. If that is not the case, get a new dealer.
You should call Ford Customer Service and register this issue with them.