Nope, wasn’t from Ford… this was a reformat update. Since it was not configured for your vehicle, problems arise. A Ford update package will not work to recover. But, easy to fix…so we’ll recover the unit to Sync 3.3.19052, then you can update it to what you want using the Syn3 Updater after this.
To recover the APIM from a failed reformat installation follow the instructions below.
Download Sync 3.3.19052 from this website. Software Database - CyanLabs
You will need file 4U5T-14G381-AN_1552583626000.TAR.GZ
Make a usb formatted EXFAT with the following:
In the root of the usb, place the reformat.lst file attached below.
reformat.lst (44 Bytes)
Create a SyncMyRide folder:
In the SyncMyRide folder, place 4U5T-14G381-AN_1552583626000.TAR.GZ. This is the Sync 3.3.19052 application.
Insert USB in the vehicle Sync USB port and wait for the installation to finish.
Reboot the Sync unit.
This will recover the unit to Sync 3.3.19052.
The Sync unit will only have the Sync app installed now, no voice files, maps, etc. At this point, you can now update or reformat the unit with the current Sync version with the appropriate files (and maps for NAV units). Use the Syn3 Updater and enter the current version as Sync 3.3.19052 along with your region information, etc.
DO NOT USE REFORMAT ON A 2020+ (MY20+) VEHICLE!
The Syn3 Updater can be found at Syn3 Updater - CyanLabs.
Please read the documentation.