Hello guys I’m new to the community and wanted to ask if there is a workaround for my issue which is very common but I’m unsure what causes it. I have a 2020 Ford Transit Connect that suddenly has lost fordpass connection. I attached photos of my SYNC 3 screen about details (as you can see the Onbo…

[1] [2] [3] Interrogator file: Sync_LY9G010V_NM0LS7E23L1452045.xml (10.1 KB)

Thanks @SaNdMaN for fixing the post, since i am a new member the system wouldn’t allow me to attach the files directly to the post without adding them all separately as comments.

Try pulling the negative battery cable for about 30 minutes to force a full cold reboot of all the modules. After that, open ForScan with no profile and see if it finds your TCU. If the TCU is dead you should also see DTCs in the APIM when it can’t find it.

You are welcome, and do not worry about it because I did notice you posted in segments because of a limitation for new users. That’s why I only made cosmetic changes for a better reading experience without saying anything , but that’s about it, you did nothing wrong. In fact, kudos for a rich, well…

Yeah i would have completed that already, but haven’t yet because its a fleet vehicle with telematics. So i wanted to avoid the email fleet is going to send me asking why the vehicle lost power temporarily, not that it would be a big deal or anything. I totally agree though that probably would be …

Haha thank you sir, yeah im an external tester for many big companies in the tech industry so i know to detail what i do find and know before publishing anything… ESPECIALLY when asking for help in a public forum. Quick question, by chance is that limitation still set on my account or has that alr…

[image] bricemb96: Quick question, by chance is that limitation still set on my account or has that already been removed? No, your user is no longer flagged as new.