Is the car in UK? Not US…Can you get Digital Radio? DAB?
Does this sound like what you are experiencing?
U0184 Lost Communication With Radio (obd-codes.com)
U0193 Lost Communication With Digital Audio Control Module A (obd-codes.com)
I am wondering if the export company tried to set the radio for UK and messed it up. This might be a fix with FORScan.
Can you get the asbuilt info from the vehicle for the ACM and APIM and post or attach the files?
BTW - I changed the topic category to Hardware…
For the maps, read this tutorial first. It’s not difficult but you need to follow the directions.
Tutorial: EU Maps to US Car (3.4 Sync, F9 Maps) - Ford / Guides & Info - CyanLabs Official Community