Problems after Update from Ford website

[peterstein]

Hello,

After performing the update, I’m having major problems with my Sync. Everything is completely frozen or lagging, making it impossible to use, which is very frustrating with kids in the car who want to listen to their music.

What can I do to fix this?

Thanks for your help.

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SYNC Region: EU

Navigation Variant: Nav

Manufacturer Year: Pre MY20

Install Type: OEM

Old SYNC Version: 3.0.23219

New SYNC Version: 3.0.23219

Do you have a error message, if so what is it?
no

Update Method: Official Ford

[warlock12118]

Have you tried doing a master reset?

[peterstein]

Yes i did, but it doesent help.

here is a link to the interrogater log file.

SYNC 3 & 4 APIM AsBuilt Decoder - CyanLabs

[F150Chief]

Post your log xml here.

[peterstein]

Sync_LW3N00X3_WF0UXXWPGUHP09168.xml (10.3 KB)

[F150Chief]

Looking at the log file there is nothing wrong there. Storage and partitioning are fine…
<d2p1:PartitionHealth type=“/fs/usb0/” total=“29G” available=“29G”/>
<d2p1:PartitionHealth type=“/fs/tmpfs/” total=“128M” available=“127M”/>
<d2p1:PartitionHealth type=“/fs/sd/MAP/” total=“1.5G” available=“3.5M”/>
<d2p1:PartitionHealth type=“/fs/sd/MAP/” total=“14G” available=“79M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“15G” available=“842M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/” total=“1.9G” available=“7.6M”/>
<d2p1:PartitionHealth type=“/fs/Nuance/grace” total=“1.0G” available=“6.1M”/>
<d2p1:PartitionHealth type=“/fs/rwdata/" total=“1024M” available=“672M”/>
<d2p1:PartitionHealth type=”/fs/mp/" total=“1024M” available=“40M”/>
<d2p1:PartitionHealth type="/fs/images/" total=“55G” available=“20G”/>

This is what is installed on the unit…
JR3T-14G381-AY Sync 3.0.23219
JR3T-14G391-AE Sync voice
HB5T-14G421-BD Maps
HB5T-14G422-BC Maps
HB5T-14G424-BD Map License
JR3T-14G423-AB Gracenote

Your maps are from 2016, so they look to be the original maps.
HB5T-14G421-BD 11.3Gb Sync3 v2.2.16204 EU.4.15 (06.02.2016)
HB5T-14G422-BC 6.5Gb Sync3 v2.1.16201 EU, Packaged on: 20160715

How was 3.0.23219 installed?
Was this by USB or other?
What version was the unit on before you installed the update?

Guessing from the date of the maps, I’m guessing that you updated from an early Sync 2.0 version, which skipped Sync 2.2.17101 when you updated. This and the old maps would cause some compatibility issues.

[peterstein]

I have downloaded the files from the Ford website and copy them on an 32GB exFat normal formatet USB Device.

After the installation, I uploaded the log file to Ford again, and everything was shown as OK and completed.

So the next step should have been to update the maps? Or am I misunderstanding this?
Unfortunately, I can’t remember the previous version exactly.

Would it help if I updated to 3.4.23188 and downloaded the data, including maps, via the Sync3 Updater?

Thank you for your detailed help.

[F150Chief]

@peterstein

Would it help if I updated to 3.4.23188 and downloaded the data, including maps, via the Sync3 Updater?

You will need to pay for the maps to update what you have now. Going to 3.4 would require a reformat of the APIM using the Syn3 Updater, and remember you cannot go back once you do that. However, there should be no issues with upgrading to Sync 3.4 with your vehicle.

[peterstein]

@F150Chief

You will need to pay for the maps to update what you have now. Going to 3.4 would require a reformat of the APIM using the Syn3 Updater, and remember you cannot go back once you do that. However, there should be no issues with upgrading to Sync 3.4 with your vehicle.

Thanks for the information.
I’ll try the upgrade to 3.4 after our tour in two weeks.